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9:00 AM - 5:00 PM
1900 Jackson St, Golden
Internet Service Providers
“I had StreamWise installed cat 6 from my living room to my basement. I really appreciated the communication from StreamWise about cost estimation and scheduling. The tech was really nice, efficient and went the extra mile to make an extra patch cable. thanks!”
“My husband and I recently needed to upgrade our phones. Avril was a huge help, and we had a great time talking to her while waiting for our data to transfer over. Thank you Avril for making something so mundane really enjoyable!”
“Extremely satisfied with their knowledge and their help . Shoutout to Mary she was a huge help and is an amazing asset to this location / company ! Definitely coming back and asking for Mary !”
“Maybe I just got lucky, but the rep I got was very patient and knowledge (Megan). She truly went above and beyond because I had a million questions. (Yeah, I was that guy - trying to make sure I made the wisest choices). Would and will definitely return to this location.”
“We've been a customer for over 5 years. Really appreciate the on-the-call service for help when it's needed in addition to a great value for all of the service we use.”
“Tell them what you need an they will help you.. Don't be mis lead but some are just looking for the upsell! These people feel honest to you what you want please try them if your questionable! But I'm a believer to them. Amber helped me with others needing help too made me feel welcome!”
“Excellent customer service! The store manager and staff were super helpful with my missing shipping label and they talked to the right people to get my problem solved. Super thanks!”
“Went to another Xfinity location for an issue with upgrading our phones and was handed a phone number to call. We then went to the SW Plaza location, talked to Andrew, and he took care of everything for us. We walked out happy customers. Andrew is a perfect example of excellent customer service. He took the time to make sure that everything was right for us and I want him to know how much I appreciate it!”
“Manager Jordan and Matt are two extraordinary gentlemen that “HANDS DOWN” provided the 100% absolute best phone buying experience of my life no BS!!!!!! Saved me $150/month over Verizon while paying me full value for my phones and walked out the door with new cases/iPhones for my family for only $8 ….Literally unbearable and the only time I’ve never been tricked or lied to by a phone sales rep…Great work guys you really are pros 100%”
“I have worked with Jamel three times. Once for my phone. Another for my daughter's phone. Most recently for my brother's phone that was lost during a car accident. Jamel is wonderful to work with and helpful. You walk in and he is the first to ask how he can help you. Always courteous and attentive.”
“I HIGHLY recommend Aime at this Corporate location. She can calmly listen to your issues AND resolve them all while you sit comfortably at one of their tables.Thank you! Ask for AIME!”
“Thank god for Donnie and Christian, otherwise, I would have moved to another carrier. The Colorado mills location is a joke do mot go there not unless you want the manager not help you.Thank you Donnie and Christian !”
“We've probably all had underwhelming experiences with Xfinity and/or Comcast over the years. Honesty is the best policy, right? So I just moved to a new house and had to transfer over my internet. I was eligible to receive some new equipment. The new materials shipped lightning fast (almost too fast) and self-installation was relatively painless. The most annoying part is that you have to return the old equipment. They give you a window of time you must return it by OR ELSE. Kidding. I was dreading dropped this stuff off in person, because of flat out awful customer services experiences with Xfinity/Comcast in my lifetime. To my complete and utter surprise, the experience couldn't have gone smoother. I haven't set foot in one of these stores in a number of years, they've sort of taken the Apple Store approach in its layout. Here's how it went down: Them: Hello, how can I help you? Me: Returning some equipment. Them: Cool, walk back here with me. (walks to back of store to terminal) (hands employee equipment) Them: Would you like a receipt? Me: Sure. Them: Here you go, have a nice day. Me: Thanks, take care. This one minute interaction was mildly life changing. I've wasted countless hours in store or over the phone with them over the years. I still can't believe how efficient this experience was. Am I recommending Xfinity/Comcast now? I mean, I'm not willing to sign a blood oath just yet. But if this is the direction they're heading, sign me up!”
“Ethan M. at this Xfinity store was very helpful and patient. I needed to set up a new internet account, switch from Tmobile, and get new phones. There were some road blocks but Ethan was able to navigate around them and get me the best deals. I never felt pressure or rushed to make a decision. I left feeling confident in my switch.”
“Transferred my 2 lines from T-Moble. T-Moble has been hacked 8 times in 5 years and now they wanted me to give them my bank account number for autopay or loose my $10 discount. No way I would trust T-Moble with super poor security. I worked with Jerome Vigil who was great. He was friendly, knowledgeable and got both phones set up and all of the data transferred. Great experience. Jerome, well done!”
“Devin Greenwald was AWESOME! After three prior attempts to resolve a complicated billing issue, Devin stepped in and was very diligent in getting us the results we were hoping for.”
“I had my services installed last week by Andrew. He was very polite, knowledgeable and helpful. Took his time, getting high speed internet now. Thank you so much!!!”
“this store and Johnny were awesome. They fixed a huge problem created by a reseller, where we didn't have phone service for 3 days, and almost lost our old numbers. Johnny also explained exactly what our next steps needed to be, and saved us 1400$. any time I need Verizon this is where I'm going.”
“Visited this Xfinity store and, wow, it was crowded! The staff were friendly and doing their best despite the rush. I waited for about 20 minutes before being seen, which isn't too bad considering the crowd. Heads up, though – I overheard that this is the second busiest store in Colorado, so expect some wait time. If you're not in a hurry and need assistance, the service here is solid. Just bring a little patience along!”
“I had a great experience with Daniel here. He was super helpful and informative, getting me numerous quotes and answering many questions about a complicated transaction to move 4 lines, some with new phones, some without. Just helpful, honest, and quick to respond.”
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“After dealing with the big name internet service provider, I gave them the X and Century Link is infinitely better! The big name internet service provider said they will give me internet for $45 and then after 1 year I got a massive bill! They said oh too bad your plan ran out would you like to find a new plan. I said whoa you just charged me sooo much and they said too bad! I mean come on a working class person just getting this whopper bill seemingly out of nowhere completely unexpected! Do they think I have cash just laying around? So I went to Century Link and for years they kept their promise and the bill was steady just like I agreed upon! God bless that company! I just wish they provided service at my new place.”