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“Really happy with my experience here. It was super easy to get set up with a unit. Ann was super helpful and kind and made the experience enjoyable. She provided a ladder and was knowledgeable on the types of locks.”
“Shanna was very helpful and friendly. It’s so nice to deal with employees who have a great personality and know what they’re doing. Will definitely be back!!”
“Lala is positively delightful! She is very helpful, courteous, and kind. She truly cares about her customers and goes out of her way to assist in every way possible.”
“Richard was professional helpful and most of all he helped get me into a storage that my family and I needed in a timely manner would like to thank Richard for making this whole situation a lot easier!”
“Had a horrible experience with Public storage will never use them again! Extra space Storage was amazing easy access and Matt at the office was very knowledgeable and helpful!”
“THANK YOU SO MUCH FOR HELPING ME AND TAKING YOUR TIME TO EXPLAIN THINGS TO ME ABOUT THE STORAGE. AND NOT ONLY THAT BUT ANSWERING MY QUESTIONS AND BEING PATIENT WITH ME. AS A SENIOR CITIZEN 71 YEARS OLD IS NOT VERY MANY YOUNG MEN LIKE YOU THAT HAVE PATIENCE WITH ME. THANK YOU AGAIN.
Tony WAS able to help me out again and save me some more money.”
“The staff is very helpful and work with you to make sure you are take care of. Easy access to the units and if any problems staff or after hours number have been very helpful. I would recommend for your storage needs.”
“Once again, Sandy has been beyond amazing in helping us out with any questions or concerns despite how many we got. Her attention and way of reassuring us goes way beyond just giving us a soothing and comforting experience in getting the help we need. Always looking forward in knowing she's well.”
“I'm happy 😁 I only had a unit for a short time before my permanent move 💪🤖 All cleaned up and unit was closed with HQ folks. I don't know if I have anykind of refund now?? Please look at anything else Thank you again 😎”
“My week has been nothing but stress, as moving tends to be, my saving grace was cubesmart, who worked with me to complete my move even when I forgot my keys to the unit. I couldn’t recommend enough”
“Isabel was extremely helpful! I lost my key to my storage and she gave me all the information needed when bringing a locksmith person. She was very nice and positive attitude!”
“There is a guy on site correct me if I’m wrong but I think his name is Rocky.
He’s the best the few times I’ve been there he has asked me if I needed any help which once I did and he helped with out question. It made my trip there easy and stress free.
Thanks”
“I appreciate the staff and service. The other clients are...well..that's why it's 4 stars instead of 5; however, not all of the other clients are terrible. Each one according to their works.”
“I’ve used this U-Haul rental before with a good experience, but a couple of days ago I rented here again and was helped by Isaac. Isaac was extremely friendly and helpful and made the whole experience so simple. Thanks again, Isaac!”
“Austin and the guys at this location are the nicest, most professional people I’ve worked with at any U-Haul Location that I’ve ever been to. I would recommend this place and them to anyone. Thank you for your service.”
“Got a hitch installed on my Forester here. The manager and hitch pro in this shop were fantastic. Special shout out to the hitch pro (who's name I didn't catch, but he's a tall younger guy with glasses) he went above and beyond in helping me make sure everything was good with installation. You can tell he really knows his stuff and takes a lot of pride in his work.”
“I have been here a few months and I can honestly say the service is amazing . They stay on top of everything and are very helpful. Sandy , is amazing and always gets thngs solved. I like she’s always close by and answers the phone or will call back . She’s a problem solver if there is one . My personal items are safe and again Sandy will be the go to.”
“The facility is clean and I like both Carl and Cierra's no bullshit attitudes when it comes to other tenants. It let's me know my stuff is safe and if something was to happen it would be delt with quickly.”
Open 24 hours
1398 Simms Street, Lakewood
Self Storage
“Had a great experience with Russell, he met me here at my scheduled appointment Time, answered all my questions, Walked me through the unit and helped me with the sign up process! I wanted to update this post I had a issue with my account and reached out to Hanna she was there to answer all of my questions promptly fixed issue I was having with my account she went above and beyond to make sure that I was happy you should definitely give that young lady a raise and a promotion!!!”
“I called the Uhaul customer service line because I do not have time to call each location to see which location has the pieces to install a hitch and also be able to do the correct wiring harness. The customer service lady gave me the Uhaul on the opposite side of town that had the correct pieces and could install the same day. Well I get over there to find out that they do have the correct pieces but the installation guy is out sick and the owner Dala does not know when he will return to reschedule. So I bought the pieces. At least I had the pieces and she nicely loaded them up for to me to take home. Ultimately, I feel like I should of been angry because services were not rendered. However the way the owner treated me and explained the situation truthfully being Memorial Day weekend to wreck my plans because her guy wanted an extra day off is really unacceptable. But Dala was exceptional giving me other options that another location can put it on for me. I'm going to go ahead and give Dala and this location 5 stars because at no time did she ever give me attitude or a problem. She had apologized and it is was it is. Thank goodness I did find another location to put it on but at least this location provided half of the project. I would still go back there to rent a truck or buy any type of moving necessities.”
“I called the Uhaul customer service line because I do not have time to call each location to see which location has the pieces to install a hitch and also be able to do the correct wiring harness. The customer service lady gave me the Uhaul on the opposite side of town that had the correct pieces and could install the same day. Well I get over there to find out that they do have the correct pieces but the installation guy is out sick and the owner Dala does not know when he will return to reschedule. So I bought the pieces. At least I had the pieces and she nicely loaded them up for to me to take home. Ultimately, I feel like I should of been angry because services were not rendered. However the way the owner treated me and explained the situation truthfully being Memorial Day weekend to wreck my plans because her guy wanted an extra day off is really unacceptable. But Dala was exceptional giving me other options that another location can put it on for me. I'm going to go ahead and give Dala and this location 5 stars because at no time did she ever give me attitude or a problem. She had apologized and it is was it is. Thank goodness I did find another location to put it on but at least this location provided half of the project. I would still go back there to rent a truck or buy any type of moving necessities.”
“After an incredibly stressful move, getting sick, being sore from moving, & administrative confusion contacting corporate for help, Brittany was a real HERO helping with the return process!!! I cannot say enough good things about Brittany. She kindly & clearly laid out the details of our rental, & helped me understand where some confusion came into play & never made me feel poorly about struggling to navigate the process. She was extremely helpful, positive, & experience-focused at the end of a hard time moving which made the whole thing so much easier & more enjoyable. Thanks to Brittany we will absolutely be using U-Haul services again in the near future. My husband & I are exploring Colorado in short-term, furnished homes but want to bring our own flare like kitchen, closets, & comforts each time we move—for this reason we utilize moving rentals every few months. We had been frustrated with the experience until speaking with Brittany, now we will be returning again & again. Thank you for all your help, your kindness during a challenging time, & showing us how to navigate the rental & return process seamlessly. Brittany is the best!!!!”
“The front desk attendant Rebecca was prolly the MOST helpful, polite, down to earth customer service attendant I've had in a very long time, if not ever. Everything I wondered was answered, quick and efficiently, (& super nicely) she's very informative with the information she shares. She listened to my needs and gave me perfect recommendations. She listens. (Which is rare) Not only that we got to be able to talk on personal levels. Which is refreshing and super nice it's not just a transaction. Feels like she really cares. 10/10 would recommend. Give that woman a raise.
THE BUILDING NEEDS EXIT SIGNS, for two days I was driving back and forth trying to get the entrance gate to feel or see my car, clearly never did so I got out of my car... Ran through the gare, put my code in on the entrance post, & ran to my car to get out before it closed. Didn't know there were separate exits/entrances. (Untill Rebecca told me!) Than later that night another driver was about to do the same thing, I stoped them and told them and they laugh cuz theyve been doing the same thing for the past two days also.”
“Chera and staff were so professional and helped me figure out how to transfer to a smaller unit. Chera walked with me to show me the best unit sizes and it was lovely chatting with her. Thank you for answering my questions and helping me feel at ease in a stressful process!”
“This location has the best customer service, Itzel made my life so much easier by offering products and services that actually helped. I appreciate their kindness and support.”
“Huge thanks to Manuel. Guy knows his stuff, helped me out with my propane tanks and showed me the right way to bleed the air out at home. Solid service, highly recommend.”
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“angel was such a kind soul and made my very stressful day better just by talking to her for a few minutes. definitely makes the place feel so welcoming i won’t be going to any other public storage !!”