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“Nightmare of a package, FedEx 1-800 agent stated my shipment was damaged to contact the seller. Next day my shipping stated it would be delivered to my requested location. I called to see when FedEx would be dropping off at location; Aaron answered and provided me with the right information compared to those idiots at the call center. Aaron assured he would be on the look out for this important shipment and would call me once he saw it. 40 minutes later I get a call from Aaron. At the store Aaron was a one man team, handled another customer while acknowledging me. Outstanding customer service by Aaron, you don’t see many employees at store fronts go the extra mile. 🤙🏼”
“I experienced a couple of issues involving shipments and damage claims, and Justin, the owner, handled everything with exceptional care and professionalism. I had never gone through a damage claim process before, but he guided me every step of the way and made what could have been a stressful situation much easier to navigate.
This is a thoughtful business that provides a rare level of customer service. The team clearly works hard, and it’s important to remember that once packages are in the hands of carriers like UPS or FedEx, there are many moving parts outside of the store’s direct control. Even so, they remained responsive, helpful, and committed to making things right throughout the entire process. Thank you again!”
“Ace Pack & Ship was fantastic to work with. There was a mix up with an international shipment and they completely took care of me and helped get everything sorted out. Their customer service was excellent and they genuinely made the process easy and stress free.
The whole place has a great vibe and the staff is friendly, helpful, and professional. Whether you need shipping or printing, they’re a great local spot you can count on. Highly recommend.”
“Every few years I go to a Fedex Office to print hard copies of my resume. This location in particular is the fastest, and most hands on of any one I have ever visited. Kayla was remarkable, I figured I'd be here for 45 minutes messing with the photo copier and printer but she handled all of it in 3 minutes and was very friendly.”
“I got a package that needed to be dropped off. The experience could not have been easier and faster. The person up front was able to answer all of my questions. Most importantly, she was really nice. Appreciate the kindness and good vibes from this place”
“Excellent service! I had to ship large nostalgic items (area rug/ chairs/ fragile lamps/ mirror) before catching a flight home. Travis helped me unload my car, walked me through the insurance policies, and shared how each would be wrapped. Because I held up the line, an off-duty employee stepped in to alleviate the customers who were waiting.
FYI - They aren't an Amazon return drop-off, and duh, you need a physical ID to pick up a package.”
“I just wish that they could read bar codes with a digital scanner... have to take it by the nearest USPS office which is just south of the DFC off of Alameda which closes right at 12:30pm.”
“More services in here than you think! Team is straight-forward and upfront. If you’re looking for a sure thing in the Golden/Lakewood area this shop is it.”
“Matt at the counter is the Best!
Funny.. knowledgeable.. professional .. pleasant and polite .. and a whole lot more
Lke 1956 customer service ...all over again !
Thank you Matt !
Route 66 Mike from Spokane!”
“Passport office was really friendly. Alicia was top notch took care of me and my son in no time very accommodating. My other son came in a week earlier and I screwed up his appt by not clicking something and she helped him through the whole process and even accommodated the incorrect Money Order amount.
Even though she has windows, the door could use replacing and Alicia needs a substantial raise!”
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Shipping Centers
“Staff is always friendly and knowledgeable. If there is a line in the building it goes quickly usually. Prices are fair and they have a great selection of packing supplies.”