BMW of Darien has established a strong reputation as a family-owned BMW Dealer and Service Center in Darien, CT, serving the community since 1967. Customers consistently praise the dealership for their friendly and helpful staff, with sales representatives and service advisors going above and beyond to ensure a positive experience. One customer highlighted how their salesperson was knowledgeable and committed to getting the best deal, while another appreciated the smooth, no-wait service process and the excellent electric loaner car. The service team, including advisors like Jaime and Dan, received high marks for their professionalism, communication, and quick turnaround. Notably, Dan Eager and the Darien Service Team went above and beyond to help a customer during a crucial trip, quickly finding and installing a coolant tank to fix a leak, saving the customer’s travel plans. New customers also find the staff helpful and informative, with some receiving assistance in extending service contracts and understanding necessary repairs. Overall, BMW of Darien offers a positive experience characterized by attentive customer service, efficient repairs, and a genuine commitment to community support. The dealership continues to value its customers and community, providing a reliable and friendly environment for car buying and service.
Very satisfied by the service and support of the Keith and his team to troubleshoot and resolve my issue which is more of a manufacturing issue than dealership issue. Appreciate Keith’s patience with me and his persistence in trying to fix my vehicle’s issue.
August 2024
Everything was wonderful. No waiting everything was explained to me beforehand. AND…..the loner car was a dream!! All electric 550i. Thank you.
August 2024
Great service, staff is very informative & friendly.
