“411 Westfarms Mall /Space C 122.
Farmington,Ct : Jan 22,25 @ 12:31 pm
EMILY- 272592
DIEGO- 291837
Yesterday my daughter and I went to the mall for HOP TOPIC. So first, LOVE Hot Topics clearance: buy two get two free & 30% off, etc. etc. So of course we took advantage of the buy two get two free , as we approach the cash register, Emily was attentive and very kind as she started to service us . During this transaction. My daughter and I started discussing her “gaming/ streaming“ stuff that personally I have no idea what she does. It’s over my head as the old lady that I am. Anyways, my daughter mentioned a character and seemed disappointed that she couldn’t find. Emily to the rescue, chimed in and stated that they do indeed have this character in a T-shirt. My daughter perked up like she had just won the lottery , so thrilled that Emily showed her this item. Emily and Diego chatted my daughter regarding her gaming and streaming gig on TWITCH. All three were basically talking foreign to me, but my daughter, who is normally an introvert showed the social skills of an ‘MC’ for a show. Anyways, I inquired about honoring military ID and Emily and Diego spoke up singularly with an “absolutely“!
The minimal transaction that we experienced with Emily and Diego may seem moot to others as where they both were “just doing their job”.
In this case, that is not true, Emily proceeded to tell me that on every item, a military discount was entered. (which I love because I’m a total “frugal Franny”) and the interaction we all experienced was the upmost joyful experience..( Emily displayed knowledge of the inventory in the store, which ended up as an additional item that we purchased. The kindness and respect she showed my daughter and I was an action that one doesn’t normally see in young adults( i’m referring to employees that disrespect their elders with a short, sharp tongue or that general eye roll and /or minimal interaction with a customer) . I know I’m babbling on, but I just wanted to commend these two employees (Emily and Diego) for doing a wonderful job of making MALL shopping a pleasant experience. They both get 10/10 from us.
Ty,
Robin and Hayden Utley”
“I had such a great experience for my first time shopping at AE! I first met with the store manager, Wendy and she directed me to a few great options of clothing I was looking for. I tried on so many pairs of jeans but her and another store associate, Adrian I think her name was..? were both super helpful, kind and patient with me! Wendy was able to match most of the clothes prices that were on sale on their website which was a plus and I was able to purchase everything I needed. Thank you again and I will definitely be doing a lot of my future clothing shopping with AE. ?”
“This is one of the several occasions I’ve been out with my family shopping over the weekend. Chris one of the shoe managers knew exactly where the other shoe was that I was looking for today. I told him it was size 10.5 but he assured me he knew exactly where it was on the other side of the store in kids shoes according to his memory. And low and behold he was right! This company is very lucky to have an employee like this that exceeds customers expectations. Thank you Chris! - fellow Nordstrom shoppers”
“Love shopping here ! Employees are stylish, super friendly, and very helpful. I always head straight to the cleaners section first for great deals, at times finding a whole outfit at such an affordable price.”
“Went here this morning for a new suit with a bit of a time crunch - I was helped by Dan who blew me away with his efficiency and customer service provided. I was out of there within 30 minutes beyond satisfied with my purchase and look forward to picking up the suit. Thank you again Dan!”
“Diamond and Sarah were exceptionally helpful in my search for the perfect pair of jeans. Both associates listened and asked questions to narrow down options. Not pushy, just interested in supporting my need. 10/10 shopping experience!”
“The sales associates at this location are phenomenal. I walked into the store a bit lost and discouraged. I left with a little bit more confidence and a new outfit. Geeno and Yari were both friendly and helpful. They helped me step out of my comfort zone in order to dress my new postpartum body.”
10AM - 9PM
500 South Rd E208, Farmington
Clothing Stores
“My boyfriend and I came here to check out some jackets to replace his old one. Ernes was SUPER helpful and helped us pick him out the perfect jacket. He took the time to explain the difference between the two we were looking at and was super knowledgable. Highly recommend!”
“I always find what I'm looking for at this store! The selection is fantastic, and the prices are hard to beat. The staff is friendly and super helpful, making my shopping experience even better.”
“Quality clothing JCrew just gets it right. Their pieces blend timeless style with touches that feel fresh, never boring. The quality speaks for itself—fabrics with real substance, construction that lasts, and details that show genuine care. While not cheap, each piece earns its keep through versatility and longevity. My three-year-old blazer still looks as good as day one. For clothing that feels both current and classic, JCrew delivers every time.”
“Stopped in tonight to exchange a pair of olukai shoes and Jeff was taking care of me. He was very helpful and accommodating. Actually I go there quite often to buy shoes and the entire staff are all kind and helpful. I would truly recommend this store to anyone.”
10AM - 9PM
31 W Farms Mall, Farmington
Clothing Stores
“I would say that, I feel sorry for the cashier , just a few customers but, she didn't look happy. Just be patient with everyone that help you out with your shopping.”
“After reading all the one star reviews I was a little apprehensive about visiting vineyard vines at the west farms mall but let me tell u my experience was 5 star from the moment I walked in... I was greeted by Marco immediately and he made me feel like I was the only customer in the store even thou they were busy & soon after the store manager Julie came by to make sure I found everything I needed not only did Marco & Julie help me find everything I needed they also gave me there opinion on certain colors they liked or clashed I was impressed they cared sooooo much if u read older reviews trust me the store is totally revamped with a super positive atmosphere & I recommend anyone who visited before and wasn't happy to give vineyard vines another try & I promise you'll be super satisfied... HAPPY SHOPPING BECAUSE MY EXPERIENCE WAS AMAZING & JUST WANTED TO THANK MARCO & JULIE AGAIN FOR TAKING THE TIME TO HELP ME BUT I SAW THAT I WASN'T SPECIAL BECAUSE NOT ONLY DID THEY HELP ME BUT THEY MADE SURE ALL CUSTOMERS IN THE STORE WERE SATISFIED... 5☆☆☆☆☆ for sure!!!!!”
“Everyone always greets me when I walk in, thy are very helpful, and accommodating when looking for an item that's not on the floor. They will check the back for you. They really want to hit their sale goal. Love shopping here when it's 30% off around Nov and Dec.”
“I've been to this location multiple times for almost 10 years, but a particular experience I had yesterday, 12.22.2025, made me want to write this review. I came almost as soon as they opened to get ahead of the holiday traffic. I came in to pick up an order and also return a few items, and I was met by the cashier, Alyssa. Not only was Alyssa kind and attentive, but she also spoke Spanish, which made my mom and I's process to return clothing much easier since my mom was able to understand. Alyssa was extremely professional and made my experience at this Hollister location memorable. Will definitely be coming back here.”
“I was at this store not long ango and was helped by a really nice employee called Caesar. Very easy name to remember because I personally love caesar salad. I was looking for some fire cargos to fit me for my vacation, and Caesar hooked me up for sure. He told me his style, asked what I liked and what I would pair them with, I told him and he picked out a few pairs for me. I ended up getting them all!! Very great salesman. He also informed me about the rewards system. So cool. There was a shortage of bags unfortunately so I had to go to Hottopic and get a bag to carry all my pants, but that was beyond Caesars control. Overall the store is very clean and I will definitely be coming back soon!”
“I always have a great experience at Express thanks to these two amazing staff. There are two Spanish gentlemen who are consistently attentive, friendly, and willing to help. Miguel always goes above and beyond—he has great suggestions and truly takes the time to help me find exactly what I need. Sael, who is usually at the register, provides superb customer service every single time. Their professionalism and positive attitude make shopping here a pleasure. They are a big reason I keep coming back!”