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“411 Westfarms Mall /Space C 122.
Farmington,Ct : Jan 22,25 @ 12:31 pm
EMILY- 272592
DIEGO- 291837
Yesterday my daughter and I went to the mall for HOP TOPIC. So first, LOVE Hot Topics clearance: buy two get two free & 30% off, etc. etc. So of course we took advantage of the buy two get two free , as we approach the cash register, Emily was attentive and very kind as she started to service us . During this transaction. My daughter and I started discussing her “gaming/ streaming“ stuff that personally I have no idea what she does. It’s over my head as the old lady that I am. Anyways, my daughter mentioned a character and seemed disappointed that she couldn’t find. Emily to the rescue, chimed in and stated that they do indeed have this character in a T-shirt. My daughter perked up like she had just won the lottery , so thrilled that Emily showed her this item. Emily and Diego chatted my daughter regarding her gaming and streaming gig on TWITCH. All three were basically talking foreign to me, but my daughter, who is normally an introvert showed the social skills of an ‘MC’ for a show. Anyways, I inquired about honoring military ID and Emily and Diego spoke up singularly with an “absolutely“!
The minimal transaction that we experienced with Emily and Diego may seem moot to others as where they both were “just doing their job”.
In this case, that is not true, Emily proceeded to tell me that on every item, a military discount was entered. (which I love because I’m a total “frugal Franny”) and the interaction we all experienced was the upmost joyful experience..( Emily displayed knowledge of the inventory in the store, which ended up as an additional item that we purchased. The kindness and respect she showed my daughter and I was an action that one doesn’t normally see in young adults( i’m referring to employees that disrespect their elders with a short, sharp tongue or that general eye roll and /or minimal interaction with a customer) . I know I’m babbling on, but I just wanted to commend these two employees (Emily and Diego) for doing a wonderful job of making MALL shopping a pleasant experience. They both get 10/10 from us.
Ty,
Robin and Hayden Utley”
“This is one of the several occasions I’ve been out with my family shopping over the weekend. Chris one of the shoe managers knew exactly where the other shoe was that I was looking for today. I told him it was size 10.5 but he assured me he knew exactly where it was on the other side of the store in kids shoes according to his memory. And low and behold he was right! This company is very lucky to have an employee like this that exceeds customers expectations. Thank you Chris! - fellow Nordstrom shoppers”
“I had such a great experience for my first time shopping at AE! I first met with the store manager, Wendy and she directed me to a few great options of clothing I was looking for. I tried on so many pairs of jeans but her and another store associate, Adrian I think her name was..? were both super helpful, kind and patient with me! Wendy was able to match most of the clothes prices that were on sale on their website which was a plus and I was able to purchase everything I needed. Thank you again and I will definitely be doing a lot of my future clothing shopping with AE. ?”
“Love shopping here ! Employees are stylish, super friendly, and very helpful. I always head straight to the cleaners section first for great deals, at times finding a whole outfit at such an affordable price.”
“Went here this morning for a new suit with a bit of a time crunch - I was helped by Dan who blew me away with his efficiency and customer service provided. I was out of there within 30 minutes beyond satisfied with my purchase and look forward to picking up the suit. Thank you again Dan!”
“The sales associates at this location are phenomenal. I walked into the store a bit lost and discouraged. I left with a little bit more confidence and a new outfit. Geeno and Yari were both friendly and helpful. They helped me step out of my comfort zone in order to dress my new postpartum body.”
“I had an amazing experience with Patricia. She was very helpful in assisting me to pick out specific items for a special occasion. I would definitely recommend, and will be returning.”
“Quality clothing JCrew just gets it right. Their pieces blend timeless style with touches that feel fresh, never boring. The quality speaks for itself—fabrics with real substance, construction that lasts, and details that show genuine care. While not cheap, each piece earns its keep through versatility and longevity. My three-year-old blazer still looks as good as day one. For clothing that feels both current and classic, JCrew delivers every time.”
“Diamond and Sarah were exceptionally helpful in my search for the perfect pair of jeans. Both associates listened and asked questions to narrow down options. Not pushy, just interested in supporting my need. 10/10 shopping experience!”
10AM - 8PM
519 W Farms Mall, Farmington
Clothing Stores
“Wow!! Thank you Tiffany and crew for taking the time and patience to help my daughter and I with our backpack purchase. It was 20 minutes before closing and we received excellent customer service! Thanks Tiffany!”
“The store has been in a constant display remodel sequence, which makes it more attractive & shoppable. Products are showcased in a more eye-catching manner. I like it & so did my family when we go on our bi quarterly store visit.”
10AM - 8PM
31 W Farms Mall, Farmington
Clothing Stores
“I would say that, I feel sorry for the cashier , just a few customers but, she didn't look happy. Just be patient with everyone that help you out with your shopping.”
“Prices on clothing are high as all name brand clothing everywhere else. But really like good service from employees when spending much money. All were helpful but one was really helpful. Talked to my wife about my daughter and asked my daughter while in the changing room if she wanted her to get a size up or down on the clothing she was trying on. Was a very compassionate young woman. Caring employees come a long way, and make shopping a great time.”
“Everyone always greets me when I walk in, thy are very helpful, and accommodating when looking for an item that's not on the floor. They will check the back for you. They really want to hit their sale goal. Love shopping here when it's 30% off around Nov and Dec.”
“I was at this store not long ango and was helped by a really nice employee called Caesar. Very easy name to remember because I personally love caesar salad. I was looking for some fire cargos to fit me for my vacation, and Caesar hooked me up for sure. He told me his style, asked what I liked and what I would pair them with, I told him and he picked out a few pairs for me. I ended up getting them all!! Very great salesman. He also informed me about the rewards system. So cool. There was a shortage of bags unfortunately so I had to go to Hottopic and get a bag to carry all my pants, but that was beyond Caesars control. Overall the store is very clean and I will definitely be coming back soon!”
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“I always have a great experience at Express thanks to these two amazing staff. There are two Spanish gentlemen who are consistently attentive, friendly, and willing to help. Miguel always goes above and beyond—he has great suggestions and truly takes the time to help me find exactly what I need. Sael, who is usually at the register, provides superb customer service every single time. Their professionalism and positive attitude make shopping here a pleasure. They are a big reason I keep coming back!”