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“I am sooooo honored to have worked with these employees to fulfill my order! I was looking for a pair of shoes that appeared to be sold out online and in all of the other stores in the USA! I called and got someone name Yashi in fragrance and told her I was looking for these shoes that appeared to be in stock there. Yashi literally put me on hold and went downstairs to the shoe department to find these shoes!!!!! She partnered with Desire to find the shoes, call me and confirm that not only did they have the shoes but they would send them to me OVERNIGHT!!!!! This staff was incredible and really went out of the way! No shade to the online team or internet, but some time you have to work with actual PEOPLE who will go out of the way and serve the customer! These ladies did exactly that, and I am so grateful! Thank you Destiny and Yashi, I truly appreciate you!”
“Was very happy with the service I received by Kait during my visit. She was super helpful and very patient with helping us get some kicks for my son. I would definitely recommend this store for your Vans!”
“I had such a great experience for my first time shopping at AE! I first met with the store manager, Wendy and she directed me to a few great options of clothing I was looking for. I tried on so many pairs of jeans but her and another store associate, Adrian I think her name was..? were both super helpful, kind and patient with me! Wendy was able to match most of the clothes prices that were on sale on their website which was a plus and I was able to purchase everything I needed. Thank you again and I will definitely be doing a lot of my future clothing shopping with AE. ?”
“411 Westfarms Mall /Space C 122.
Farmington,Ct : Jan 22,25 @ 12:31 pm
EMILY- 272592
DIEGO- 291837
Yesterday my daughter and I went to the mall for HOP TOPIC. So first, LOVE Hot Topics clearance: buy two get two free & 30% off, etc. etc. So of course we took advantage of the buy two get two free , as we approach the cash register, Emily was attentive and very kind as she started to service us . During this transaction. My daughter and I started discussing her “gaming/ streaming“ stuff that personally I have no idea what she does. It’s over my head as the old lady that I am. Anyways, my daughter mentioned a character and seemed disappointed that she couldn’t find. Emily to the rescue, chimed in and stated that they do indeed have this character in a T-shirt. My daughter perked up like she had just won the lottery , so thrilled that Emily showed her this item. Emily and Diego chatted my daughter regarding her gaming and streaming gig on TWITCH. All three were basically talking foreign to me, but my daughter, who is normally an introvert showed the social skills of an ‘MC’ for a show. Anyways, I inquired about honoring military ID and Emily and Diego spoke up singularly with an “absolutely“!
The minimal transaction that we experienced with Emily and Diego may seem moot to others as where they both were “just doing their job”.
In this case, that is not true, Emily proceeded to tell me that on every item, a military discount was entered. (which I love because I’m a total “frugal Franny”) and the interaction we all experienced was the upmost joyful experience..( Emily displayed knowledge of the inventory in the store, which ended up as an additional item that we purchased. The kindness and respect she showed my daughter and I was an action that one doesn’t normally see in young adults( i’m referring to employees that disrespect their elders with a short, sharp tongue or that general eye roll and /or minimal interaction with a customer) . I know I’m babbling on, but I just wanted to commend these two employees (Emily and Diego) for doing a wonderful job of making MALL shopping a pleasant experience. They both get 10/10 from us.
Ty,
Robin and Hayden Utley”
“I have 2 trouble areas, tummy and long legs/inseam. Love the bombshell flared jeans. So much elastic!! I didn't get her name, the sales representative on Saturday 2/21 early afternoon was awesome. Very knowledgeable about the items in the store. Saved me a lot of time, pointing me in the direction I needed to go. Which jeans to try on.”
“This is one of the several occasions I’ve been out with my family shopping over the weekend. Chris one of the shoe managers knew exactly where the other shoe was that I was looking for today. I told him it was size 10.5 but he assured me he knew exactly where it was on the other side of the store in kids shoes according to his memory. And low and behold he was right! This company is very lucky to have an employee like this that exceeds customers expectations. Thank you Chris! - fellow Nordstrom shoppers”
“Love shopping here ! Employees are stylish, super friendly, and very helpful. I always head straight to the cleaners section first for great deals, at times finding a whole outfit at such an affordable price.”
“Went here this morning for a new suit with a bit of a time crunch - I was helped by Dan who blew me away with his efficiency and customer service provided. I was out of there within 30 minutes beyond satisfied with my purchase and look forward to picking up the suit. Thank you again Dan!”
“If you’re in need of any perfume or skincare assistance, please see CINDY! She was so kind and made my experience at Nordstrom every bit of enjoying!!! I am super grateful and blessed by my visit to the store today!”
“Diamond and Sarah were exceptionally helpful in my search for the perfect pair of jeans. Both associates listened and asked questions to narrow down options. Not pushy, just interested in supporting my need. 10/10 shopping experience!”
“Store is always tidy and the staff is super kind every time I've been here. Ran in there today 15min before close to try and grab a sports bra. Started talking to first associate I saw and she was immediately helpful with answering my questions, helping me find some things I was looking for, and still offered me a changing room despite me rushing in so last minute. I am always happy walking out.”
“The sales associates at this location are phenomenal. I walked into the store a bit lost and discouraged. I left with a little bit more confidence and a new outfit. Geeno and Yari were both friendly and helpful. They helped me step out of my comfort zone in order to dress my new postpartum body.”
“Quality clothing JCrew just gets it right. Their pieces blend timeless style with touches that feel fresh, never boring. The quality speaks for itself—fabrics with real substance, construction that lasts, and details that show genuine care. While not cheap, each piece earns its keep through versatility and longevity. My three-year-old blazer still looks as good as day one. For clothing that feels both current and classic, JCrew delivers every time.”
“Stopped in tonight to exchange a pair of olukai shoes and Jeff was taking care of me. He was very helpful and accommodating. Actually I go there quite often to buy shoes and the entire staff are all kind and helpful. I would truly recommend this store to anyone.”
“My sales person Chris was very attentive and helped me choose my perfect bag!! When explaining that I would check out Macy’s to price compare, he graciously held onto the bag for me until I made the decision. I wound up coming back and purchasing from the store because it was a better deal. He also helped my little sister pick a bag!! He is very attentive and nice and knows what he is talking about. Highly recommend!! Go in and ask for Chris!”
“Was having a very hard time finding a dress for an upcoming wedding After trying Nordstrom & Macys etc with no luck I wandered in here & asked for help Kelly was wonderful! She spent time finding me a great dress that was not only comfortable but looks great too Am very happy & definitely will be back again”
“What an amazing experience!! TWICE! I purchased a sweet little black Knott bag as I fell in love with it instantly back in June. Joan and her fellow team member were beyond helpful. I got the best deal. My daughter also found a cute wallet to complete our purchase. Unfortunately once I returned home I realized the bag was a titch too small. I was prepared to deal with it as it is so classy when I discovered they had a bigger size, same style. I called Joan and she was able to create an exchange for me to return little and purchase bigger. I went down and she and Samantha (who was rocking a cute sunflower skirt) were more than kind. In a society that seems to be more negative and selfish than ever, these folks were more than accommodating and did it with humor and a smile. Thank you for such a positive experience. I will be back”
“I'm not a big fan of the Loft, most of their items are not my style, but I'll occasionally walk in. I notice their store is usually set up to feature one specific color, and you'll notice it right at the entrance. They'll have all the new items of that new color, currently various shades of pink displayed on the front table, not to be missed. This is fine, but a variety would also be more eye catching. I've been on the hunt recently for a specific pair of pants, they are from a few seasons ago at the Loft. I've gone to a few stores and I've looked online, and I haven't had much luck. I stopped at the Loft store at Westfarms, I asked the man working there if he could help me find them. He was so helpful, he looked all over the store for me, he talked to the other associates, he did a store search online, he looked in the back room twice, sadly they didn't have the pants. I didn't even ask him to do all this, it was all in his effort and wonderful customer service. And it was a very busy day in the store, yet he was still dedicated in finding these pants for me. I so much appreciate excellent service like this.”
“First time in the store and had an amazing experience. The store sales associate helped me find what I needed and made me feeling amazing in what I tried on. The store was organized and if there was something I wanted but not in my size the associate helped me order it to be delivered to my home. Love Ann Taylor and will be returning”
11AM - 7PM
100 West Farms Mall, Farmington
Womens Clothing
“Today at Macy's, I hit the jackpot of shopping adventures! Tod, the retail superhero, not only hooked me up with the perfect pair of Steve Madden sneakers but also unleashed his online shopping superpowers and shipped another pair of Steve Madden's right to my house. His wit and charm turned my day from ordinary to extraordinary. Move over, Employee of the Month - Tod just secured the Best Employer Award with his epic customer service! Tod, you're not just an employee; you're a shopping legend, and I'm your biggest fan!”
“Free People is our favorite brand. My daughter and I try to visit the store once a year. It's beautiful! The sales people are friendly and helpful, and is wonderful to try on the clothes in person. Otherwise, we order online. Gorgeous clothes and fabulous store!”
“I love coming to this location, everyone is always so sweet and helpful. Sometimes my daughter can’t come with me to the store and the girls will help style different outfits”
“I would say that, I feel sorry for the cashier , just a few customers but, she didn't look happy. Just be patient with everyone that help you out with your shopping.”
“Clair was an excellent employee and has great style and customer service! She made my mother and I feel very welcomed and took time to talk with us about the details of her outfit from the store when we asked! Keep up the coolness Clair.”
“After reading all the one star reviews I was a little apprehensive about visiting vineyard vines at the west farms mall but let me tell u my experience was 5 star from the moment I walked in... I was greeted by Marco immediately and he made me feel like I was the only customer in the store even thou they were busy & soon after the store manager Julie came by to make sure I found everything I needed not only did Marco & Julie help me find everything I needed they also gave me there opinion on certain colors they liked or clashed I was impressed they cared sooooo much if u read older reviews trust me the store is totally revamped with a super positive atmosphere & I recommend anyone who visited before and wasn't happy to give vineyard vines another try & I promise you'll be super satisfied... HAPPY SHOPPING BECAUSE MY EXPERIENCE WAS AMAZING & JUST WANTED TO THANK MARCO & JULIE AGAIN FOR TAKING THE TIME TO HELP ME BUT I SAW THAT I WASN'T SPECIAL BECAUSE NOT ONLY DID THEY HELP ME BUT THEY MADE SURE ALL CUSTOMERS IN THE STORE WERE SATISFIED... 5☆☆☆☆☆ for sure!!!!!”
“Very well organized. Good and wide collection for very reasonable prices. Friendly staff. Several different brands under the same roof with easy access to the mall itself. Sufficient parking.”
“Everyone always greets me when I walk in, thy are very helpful, and accommodating when looking for an item that's not on the floor. They will check the back for you. They really want to hit their sale goal. Love shopping here when it's 30% off around Nov and Dec.”
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“Bev was fantastic! She was friendly, professional, and made the whole experience easy from start to finish. She went above and beyond to help me and made sure everything was taken care of. Great customer service and a great experience overall. Thank you, Bev!”