Audi Greenwich Service & Parts is a well-regarded automotive service provider for Audi owners in the area. The service department is generally efficient in handling appointments, and the staff is described as courteous and attentive throughout the process. While the quality of the service performed on customers' Audi vehicles is satisfactory, with a focus on attention to detail, some customers have experienced minor issues, such as delays in receiving updates on the status of their vehicles. The pricing at Audi Greenwich can be a point of contention, with some customers finding the costs to be higher than expected. However, the service consultants, such as Blair Friedman and John Garofolo, have been praised for their excellent customer service and communication. Customers who have purchased tire protection plans have found the dealership to be helpful in resolving unexpected tire-related issues quickly and efficiently. Overall, Audi Greenwich Service & Parts provides adequate support for Audi owners seeking maintenance and repairs for their vehicles, with a mix of positive and neutral experiences reported by customers.
Hassle free for the most part, I did have to leave my etron overnight due to backed up repairs, although i had an appointment for 12pm. which was not ideal. But ken gets 5 stars for good communication about lead time and repairs to be done.
May 2024
So I didn’t buy my car here but the service department is for sure the best I’ve ever been 2 this place took care of me prices was great felt at home truly great experience
March 2023
The sales and service departments are both attentive, transparent, and genuinely pleasant to work with
