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“I went to the Naugatuck T-MOBILE and Zee was there to help me. He gave me a Samsung 8 watch with free along with a free I pad. He portrayed great customer service that we can only wish for but hard to get these days. I highly recommend coming to see Zee for all your T-MOBILE needs.”
“Went in looking to switch cell service and get a new phone after my husband's phone broke. It was close to closing so we weren’t expecting to walk out with phones that night.
Jeffery was awesome. He walked us through every step of the process. Helped us find the right phone for our needs, pick a great plan, and get the accessories that we needed (which he installed for us). He was very knowledgeable and professional. He made sure our numbers transferred before we left and made sure we had the customer service number in case anything went wrong. I don’t think I’ve ever had an easier or more enjoyable time buying a new phone. I wasn't planning on upgrading my phone that day but I'm glad I did.
We are about an hour away from this store and I’d absolutely go there again for that level of service. 10/10”
“Such a pleasant experience today with Will and Krystal! They were very informative and handled our phone issue within minutes. Thank you guys so much we will definitely be back highly recommend Oxford Verizon. We felt welcomed from the start!”
“Big thank you to the T-Mobile crew at this location and a big thank you for Damian he provided great customer service explained everything I needed answered and got me set up with a new phone. Thank you so much for your hospitality and great service thank you Damian!”
“Recently saw Ryan for some adjustments to my account and problem solving. He was so attentive to our needs. He showed compassion and caring and we left wireless zone happy and relieved.”
“As a Baby Boomer raised in the analog world, nothing rattles me like a phone that suddenly refuses to text, call, or connect to anything. I rebooted everything but the toaster...still dead.
So I headed to T‑Mobile, where Alfonso and Antonio were steering the ship. I explained my digital disaster, and they calmly said they’d figure it out. Then the finger‑magic began. I’ve never seen thumbs move that fast. Alfonso updated, tapped, swiped, and basically brought my phone back from the brink. In minutes, everything worked again. These two were polite, patient, and absolute lifesavers. Honestly, after what they pulled off, they at least deserve a trophy, or maybe a parking spot with their names on it. Thx again.”
“We went to switch over our phone companies to the Southington store first and felt rushed then came back and was pretty much pushed away because it was almost closing time.
We decided to try the waterbury store off Wolcott rd.
The experience here was amazing 👏
Jeriel took care of my husband and I
and the moment we were greeted we felt welcomed. He took his time to get us the best deal for our family and extra incentives with our plan that wasn't offered at the other store we went to.
Definitely where you want to ho yo get great service and assistance where your not looked at a as a sale.”
“David was an absolute pleasure to work with! My boyfriend and I were in and out in about 20-25 minutes, buying AND setting up a new phone. Super helpful, kind, and extremely educated on the subject, plus great at explaining everything! Highly, HIGHLY recommend!”
“Jay was great! He assisted me so quickly & efficiently. Also was friendly. It gave me a lift as others were not there happy with this store. I had a pleasant experience.”
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“Krystal was amazing! God bless her, she was so patient with my phone having scams on it. She made my experience so quick and uncomplicated. Will be recommending her.”