Auto Repair in New London, CT

“I just had an incredible experience leasing my new 2025 Audi S8 from Hoffman Audi of New London, and I can’t wait to share it! From the moment I walked in, I felt like I was in great hands, thanks to the amazing team there.

First up, Jason Klioze, my sales rep—made it feel pike working with an old friend! He was not only super knowledgeable about the Audi lineup, but he genuinely took the time to understand what I was looking for. Jason made the whole process feel like a fun adventure rather than a chore. His enthusiasm for the brand is contagious, and I left feeling like I got the perfect car for me.

Then there’s Tony Garofolo, the General Manager. Truly a stellar example of dealership management! He has created such a welcoming atmosphere at Hoffman Audi. It’s clear that he prioritizes customer satisfaction, and it shows in the way his team operates. You can feel the positive energy in the showroom, which made my experience all the more enjoyable. Not only that, he is accessible and happy to assist unlike other management at other dealers.

Robert Duncan, the Finance Manager. He made what can often be a stressful part of the car-buying process feel like a breeze. Robert walked me through all my financing / warranty options with patience and clarity, ensuring I felt completely comfortable with my choices. I really appreciated how he worked to find a deal that worked for me without any pressure.

And a big shoutout to Sandy Farrell, the Business Development Specialist, who answered my initial call. From our first conversation, her warm and friendly demeanor made me feel welcome and excited about my visit. She was quick to respond and made contact with the team a piece of cake.

Overall, my experience at Hoffman Audi of New London was nothing short of fantastic. This team truly knows how to treat their customers right! I absolutely love my new Audi S8, and I can't thank everyone enough for making this journey so enjoyable. If you’re in the market for an Audi, do yourself a favor and head to Hoffman Audi—you will absolutely not regret it!!

P.S. We are currently working on purchasing another car from Hoffman Audi of New London, and I am beyond excited (which is not a normal feeling while car shopping)”

“I am a visiting nurse in New London and have had to go to Goodyear three times this year to have a new tire replaced because I am wearing them down so fast or I hit a curb. They are always so kind to me even when I am stressed and I know my last visit I even was rude and apologized. This last visit I popped my tire in the middle of the day in between patients. I went there because I know how good they’ve been in the past and they’ve gotten me in and out while I’m trying to work. They got me a new tire and back on the road seeing Patients in 24 minutes. I am so grateful to have them as a resource and I know they will always take good care of me. I don’t have enough good things to say about the staff in New London”

“I want to thank Rich, Sr & Jr, and Crew for putting my car back together after a pretty serious rear-end collision, they were concerned about the safety of the car and sent it to the dealer to have the ABS system calibrated and Rich senior drove it to Mystic and back to make sure it was all right. I drove it back to NY and I feel it drives better than before and it looks great, you can't even tell it was in an accident,
and it needed A LOT of work, hood, front bumper, lights, A/C, radiator, ABS etc. Thanks again all for getting my Blue Charger back on the road and as good as new, I really appreciate all you've done to make this bad situation as easy as possible. I would highly recommend Rich's Auto Body to anyone in need of their services, l had as good an experience as possible with them. Thanks guys.”

“Just got a 2023 Hyundai sonata, and the experience was great. They offered me a great deal on my trade in, probably more than I should have gotten, and made the process seamless. Friendly people all around! Kendra was great!”

“Excellent technicians, extremely fair and very helpful. My go to shop for my 2 project cars because of their work ethic and overall good service. Get there early if you are a walk-in and they get you in and out more often times than not, the very same day!”

“I have bought several cars from Tommy at town hill auto ! I have always been satisfied ! The prices are not discount prices ,but the cars are in excellent mechanical and cosmetic condition ! Town hill auto stood by every car i bought from them ! although i have never had any major issues,and any minor issues where handled immediately without question ! I have recommended town hill auto to friends and family based on the positive experiences I've had !”

“It was an absolute pleasure purchasing my 2022 XC60 Recharge from Secor Volvo in New London, CT! From the moment I stepped into the dealership, I felt welcomed and valued. My sales representative, Steve, was fantastic. He was incredibly knowledgeable about the XC60 Recharge, patiently answering all my questions and highlighting its impressive features and benefits. There was no pressure whatsoever, just a genuine desire to help me find the perfect vehicle.

The entire process, from the initial test drive to finalizing the paperwork, was smooth and efficient. Steve and the team at Secor Volvo made what can often be a stressful experience feel easy and enjoyable. I truly appreciated Steve's attention to detail and his commitment to ensuring I was completely satisfied with my purchase.

I am absolutely thrilled with my new XC60 Recharge, and I wholeheartedly recommend Secor Volvo to anyone looking for a Volvo in the New London area. Ask for Steve – you won't be disappointed! Their commitment to customer service is truly exceptional.”

“They go above and beyond with their attention to detail, affordable prices, and their flexibility to make sure your car gets back to normal. Been a customer for 10 years and they will always make sure your problem is solved.”

“jose is an amazing body shop owner . he has worked on a few of my cars . just recently I got into an accident and it was towed to another body shop on the scene. well they were trying to get my title and saying that the car couldn't be fixed whatsoever at all, that it was totaled . anyways, Jose took in my car right away. my car was a disaster . and it was A LOT of work but he did it ,and he brought it back to new. he is going to give you the best price he absolutely can . jose is a great guy and so are the workers. I can't recommend this business enough!!”

“The customer service was great Rick Joseph made our experience even better with friendly conversation and the knowledge of a well seasoned mechanic. We will definitely return for future maintenance on our vehicles and recommend them to others who are in need of a trust worthy place for service and repairs.”

“I brought my 2014 Toyota tundra to Jaun Mechanical's shop to have my starter and power steering pump replaced. Grade A shop. I usually work on my own vehicles but it's been very cold out So I know a little something about vehicles repairs. These guys are top notch and the best shop I've came across in a very long time. And their prices are excellent. Absolutely Happy with the work done to my truck. This is a very honest family owned business. I highly recommend this shop for your vehicle.
2nd review. I had my exhaust manifold done on my 2014 Toyota tundra 5.7. Not an easy job. All new manifold, gskets, studs and new nuts. Slam dunk again. Super happy”

“Great experience buying a certified used Volvo. Diane made us feel comfortable and answered any questions that came up. The whole team at Secor made the buying process smooth.”

“Quick and courteous- I was traveling and got a flat tire, after AAA put the donut in Monro was the only tire center near by that could take me. I would only recommend that they replace the donut for customers. Mine stores up/under the rear of the car and I don’t know how to put it back. I will figure it out.”

“I took the van in and Mike checked it out . Knowledgeable , friendly and gave me a ball park figure on what needs to be done to the frame for rust repairs . Great first experience”

“I'm a return customer from MJ Sullivan now colonial Cadillac, Mrs B in service Help me out with my vehicle although they couldn't reduplicate the problem the service was great thank you I'll be coming back again Mr. Andino”

“I highly recommend this auto body shop. I have a 2024 Honda that someone vandalized. I took my car to Mugovero's Auto Center and Dave looked at the damage and knew exactly what to do. He had to locate it distributor that was willing to mix a small amount of paint. My car's paint is a mix of colors to create the blue ?. He found someone and I brought my car to be repaired. Dave said it might take three days to do the job. Much to my surprise, the following day, my car was ready!! ?
When I went to pick up my car, I looked at the area where the damage had been...I COULDN'T see it!! The car was restored to its new state again!! A BIG SHOUT OUT to Dave and his team!!! I HIGHLY RECOMMEND Mugovero's Auto Center!!! Thank you Dave!!! ? A very satisfied customer.?”

“These folks are the best! Family owned and operated. I bought my classic white wall tires from a website. I had the tires shipped to Lombardi's Tire. The guys were happy to receive, mount them on my rims and balance them. The also have a great brand of mini quads and electric motor bikes at the best prices in the area.”

“Came to Diesel shop for some dyno runs, Extremely professional, knowledgeable and friendly. I will gladly recommend this shop to anyone for anything diesel related. A1 people!”

“Oil change had done. Well known business, been around for years. Heck of a nice owner. Will always go back to have work done on vehicle. Reasonable prices. Knows what he's doing, go check him out!”

“I may have already done this, and my service at Secor was fine. The work was done in a timely manner and was done 2 days before we went on a trip which was nice!”

“Car connection I can't say enough nice things about them. Ray is super helpful. Fair with his prices. I brought my van in the day after new years and he got it fixed fast. I'm so happy with the repairs. Van runs solid now.”

“Staff is exceptional. The whole Team is helpful and friendly. Rosa and Jocelyn took the time to explain everything and answer any questions. The technicians do phenomenal work, making sure every detail is taken care of. Highly recommend.”

“Paid out of pocket to have some rust addressed on my vehicle. I couldn't be happier with the results. Rich, Nick, and Eve were all great to work with and professionals throughout.”

“BMW of New London

I am writing to share my recent positive experience with BMW of New London.

My interactions began primarily via email with Amanda, as I was initially hesitant to provide my phone number. I truly appreciated that there was no pressure or persistent sales pitches during this time. After numerous emails, I decided to provide my number and expressed interest in a BMW X3. Amanda was incredibly kind and patient throughout the process, especially given that this was a significant purchase. We initially negotiated the trade-in value for my Hyundai towards the BMW via email.

Upon visiting the showroom, I decided to add a second vehicle to the purchase, which had not been part of our initial negotiations. Amanda handled this change seamlessly. While I might have been able to negotiate a slightly better deal on the second vehicle, I accepted the offer as it was close to the Kelly Blue Book value, especially considering its accident history.

After finalizing the vehicle purchases, the team walked me through the extended warranty options, including vehicle maintenance, and tire and rim protection. Although the cost for all three was initially a shock, I decided to purchase them, and I am incredibly grateful that I did. Within a week, I drove over a large nail that severely damaged my tire, requiring a complete replacement at a cost of over $500.00. I arrived at the service department unannounced, hoping for a patch or repair, and was informed a new tire needed to be ordered, which would take about a week. The service department immediately provided me with a loaner car and kept me well-informed throughout the entire process.

I have read some of the previous reviews and was quite surprised, as I was treated with the utmost respect. They honored my warranty even though it had not been officially processed yet. I left without a bill and received an apology for the inconvenience.

I also want to commend the individual responsible for explaining the vehicle's technological features. As someone who is not particularly tech-savvy, I found him to be exceptionally patient and clear in his explanations. When I returned to pick up my car after the tire replacement, I was experiencing an issue with the BMW app. Even without an appointment, he immediately stopped what he was doing to help me. The system was temporarily down, but he assured me the problem would be resolved the following day, and indeed, my app was working perfectly.

I highly recommend BMW of New London. Amanda and the entire staff are amazing and exceptionally professional. I would not consider going anywhere else. They deserve ten stars!

Sincerely,
TC”

“Mitch Maher was knowledgeable, helpful, and professional. Mitch went above and beyond to make sure I understood the services my car received today and he took the time to thoroughly explain the warranties I am enrolled in should future work be needed.Service: Oil change”

“This company is amazing the towed or f550 dump truck to there shop repaired the truck the service was fast and the price was fair if you need a tow or repair this is the place to go fair and honest company”

“We recently purchased new Tacoma. Brian Church our salesman was outstanding. Listened to our needs, made many suggestions & never pressured us to purchase.( this is our kind of sales person!) Patiently connected our phones, we are tech challenged, We are tech challenged. He dotted all the I's & crossed every T, We highly recommend Brian & also the support staff. Thank you Brian”

“I would like to express my gratitude to Trea, Oscar, and Joe at Whaling City for their outstanding customer service on Saturday. They were very hospitable, offering refreshments and engaging in conversation throughout the entire process. They were honest and upfront and kept me informed of everything that was happening during the purchase of my vehicle.I also want to thank Steve and the ladies in the service department for his prompt service today.Hands down, this was the best experience I have had purchasing a vehicle.”

“Recently got an emissions test done lickety-split there, just brought in my daughter's new Mini which had a tire pressure alarm going on. Chris filled the tires, test drove it and didn't even charge me. I'm never going anywhere else for tires/brakes.”