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“Let me tell you about the experience I just had at Verizon in the Dixwell plaza hamden... Alex was patient and courteous and answered all my questions and even helped me save money on my bill! Thank you!!”
“Had a great experience at this derby Verizon store. The store manager was very knowledgeable, personal and very professional. I will only do business with this store. I could not have asked for such great service that I received from this store.”
“Tech Team/Khary exceeded expectations for me.I brought a smashed non-working screen/digitizer( think that’s the term?) IPhone 14 to Khary at about 5:30 Monday 9/11. He ordered and received the part and had phone working by 1pm Tuesday 9/12.I’m tapping this review on that phone.”
“My tablet wasn't working so I brought it in to have iZeek look at it. He plugged it into the wall and saw that I have been using a non-standard cord for charging. He told me I needed to use a Samsung cord. And he didn't charge me a nickel for this advice!! Highly recommended!!”
“I can’t say enough good things about the staff here, Joe the manager is absolute excellent, got me to switch from AT&T and the customer service he gave me was excellent, I recommend this store 100x over!”
“Ask for Giovanni Mendez. He is very helpful and knows what he’s doing. It’s hard to have a good phone store experience these days but Giovanni will provide it.”
9AM - 7:30PM
206-A Whalley Ave, New Haven
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“I must say that Elm City Wireless is a life saver. My son was visiting and dropped his iPhone 11. I literally called at 6:45 pm they close at 7:30. I asked if it was to late for the repair the gentleman said you get here I fix it in 20 minutes. I arrived at 7:00 pm and true to his word by 7:20 pm I had my son’s iPhone in hand with a new screen. This is my go to cell store AWESOME CUSTOMER SERVICE ????Thank you”
“Firstly, both of the salespersons were great. We were welcomed and informed of how long the wait would take, which allowed us to know that we were seen. They were very pleasant; Mehkai, was the person that addressed our needs, but between them both, we really did not mind whom we received because they both had a professional warmth! Mehkai was thorough, patient regarding all our questionings, and informative. When we entered the store I observed the interaction both reps had with other customers and found that we experienced the same exact treatment with different circumstances; I felt like we were all that mattered at that time... not just for a sale, although important, but because we were there, and you can see and feel that they enjoy what they do. Hubby and I both felt this ... I can't explain better than that. Thank you for hiring these individuals!”
“Josh was very pleasent to work with today. I was at work and my android crapped on out me. I was very worried about losing all my info on my android. Josh was able to recover all my info with ease. I highly recommend coming to see him down here in Stratford. Thank you Josh”
“Deff. Not shady outfit like the kiosks in the malls where they break more than they fix if it's anything complicated.Keep u informed Of repairs & get done with a couple of hours if u drop it off early..”
“Having just landed in the US and had a nightmare with logging an ESim I sought help in this place. Adam and his colleagues were friendly, welcoming, thoughtful and incredibly patient and kind. They helped me set up the phone, and ran all the necessary checks to make sure it wasn’t messing with my iCloud Apple acc etc.
Really- this was a brilliant experience, and I’m incredibly grateful for their patience and support in getting me set up in the US without haemorrhaging money on roaming costs.
You guys rock. Thanks. James”
“Their staff are incredibly welcoming and knowledgeable, offering quick and clear explanations on the repair process and costs. My phone was fixed faster than expected, using high-quality parts that made it feel brand new. What impressed me most was their follow-up call to check on the repair’s success, showcasing their exceptional customer service. Highly recommend for anyone needing fast, reliable phone repair!”
“Jake B from this store deserves 10 stars not just 5. He did an amazing job and was very informative and he helped us out tremendously. If you go to this At&t location ask for him.”
“Angelica was absolutely amazing! Her professionalism and customer service was excellent! She was thorough with her explanations for all aspects of our transaction.
She deserves a bonus and a raise!”
“The girl at the front desk on Church St was seriously rude and disrespectful, cutting me off mid-sentence. Wanted to add a new line, and she was gonna hit me with about a $95 charge! But then I swung by Grand Ave and met Edwin, who was an absolute legend in his assistance. Patient, helpful, and he even waived the activation fee. Ended up grabbing a screen protector too, but still spent less than 50 bucks in total. Big shoutout to Edwin for his outstanding assistance! If I could give more than 5 stars ⭐️ to Edwin and his wonderful assistance, I would.”
“I came into the store for help I got help either with the district manager here who also went out of his way to help and all on their own time they went out of their way and I'm very happy with the service here and I wouldn't recommend the store to everybody”
“I had the Best Customer Experience with Ronnie in this store , He’s very Professional, Knowledgeable and always takes his time and never rushes me , I like that ♥️, He always solves my situations now matter how Big or small with his Amazing Customer Service , He definitely goes over and beyond and is a Great asset to the AT&T Company ?Ty Ronnie …. Rebecca Burns”
“Came in to solve some billing/service issues and was pleasantly surprised by the customer service provided. Store is neat and tidy, in an easily accessible location. I was assisted by Joey, who was very helpful in resolving my issues and offered expert advice. Will return should I experience any other issues from AT&T. Thank you!”
“Uber satisfied with the attention to detail and the caring environment. Customer turned employee turned advocate.Best Wireless is a local business that is invested in the neighborhood.Speak to Marie, Kylie, Shawn or the ponytail guy.The team should be on a sitcom.”
“Reggie Edouard is a great asset to the Verizon, Shelton store. He is so courteous, genuine and accountable. I highly recommend anyone needing any Verizon help to see Reggie.”
“Visited a Derby Ct store 7/5/2023@11:15 am. The representative was so tentative, knowledgeable professional and patient. I had an excellent customer service experience. She did d resolved my issues.”
“Well i was very impressed with Andrew and Jesse with hepling with my phone. It was around 630 pm and the guys where very helpful with fixing my phone and even stayed late to help fix my phone problems way past closing time about a hour after closing. They are the best. Thanks alot guys. You where great.”
“We got off to a rocky start trying to migrate 3 lines from a competitor. Most of the problem originated with the mother-ship on the 800-number and continued when we visited this location. They eventually helped us figure it all out and I wanted to than Dariel the store manager. I rated "4" based on the whole experience and I blame the folks at the 800-number for over-promising and lacking on the follow-through. This store is likely a "5" if you were to go in start with them. Thanks Dariel for taking the time.”
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“Josh and Gabe are fantastic!!! Very knowledgeable and friendly. They helped me save a ton of money while also going home with some new toys. I highly recommend going to see them personally if you need anything related to wireless!”