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“The lines are usually long, but the manger, Manny was fabulous. He helped me multiple times with a very specific issue and I’d continue to go to this store just to see him! He was very honest and upfront with my husband and I and we rave about his customer service! 10/10!”
“David was outstanding.came in with broken screen phone was not working well. He took the time and got everything transferred over to my new phone. David was kind and understanding.”
“Had a good experience Mark helped with a phone's battery issues and got me out the door with a new phone at a great price. Glad this store was local and had friendly service.”
“Helped me solve a complicated Samsung TV issue involving several failed parts and persuaded Samsung to cover the entire cost -- and did it all within a week. Awesome!”
“My mom and I went to upgrade our phones and had a stellar experience. Natasha was incredible! Normally the process of getting a new phone is cumbersome, tedious, and frustrating. It wasn’t like this at all, as Natasha was super efficient, pleasant, and made our experience enjoyable. We will be going back in the future and for sure requesting to work with Natasha!”
“Came into the store look for a new phone and Kiana was incredibly helpful with the questions I had. She made the process simple and I left with a brand new phone.”
“I went in because I thought my very old phone wasn't charging. As it turned out, that wasn't the case. But my pal in their helped me to decide it was really time to upgrade my phone. I'm not one to get a new phone all the time, but with my old phone trade-in, my cost was minimal. And I didn't end up with yet another phone lying around my house. I've gone into the place a couple of times. It's never extremely busy so I don't have to wait too long and I always get excellent service. Loyal Verizon customer.”
“If it wasn’t for Brandon’s help today I would have left T-mobile. Him and Gavin have the best attitudes and they were so helpful. I went into this locations so discouraged. I have been a t mobile customer for 10 years and I was appalled at my phone experience with the company, having had on going issues for two weeks while I was trying to upgrade a phone that was not longer working. As a parent and the GM of a company not having a working phone was a huge problem that they expected me to wait a week to fix….
I called Brandon at the East Windsor location very upset and he told me to come right down and he’d do everything he can to help me. Best experience ever in all my 20 years of having a phone line. Thank you Brandon and Gavin! I hope this company knows how lucky they are to have such great employees. 10 stars and a million thank yous to Brandon”
“Pete was very helpful with all my questions and concerns about my plan, services I wanted, and an upgrade. When I returned he was very helpful in taking care of my new phone and making sure I was happy with everything. Thanks Pete.
Great job!!”
“I bought a phone about 5 weeks ago a TCL phone I've had good luck with it so far the customer service was good and no complaints so far hopefully I don't have any I also wanted to mention I went to pay my first bill and I got there right at closing time and he stayed 10 or 15 min past closing time so I could pay the bill which I appreciate it thxs again Steve h”
“I had a phone crisis today! I had received no respect with the customer service department on the phone. The crew at this store gave me all the right stuff - knowledge, time and honesty. I bought a phone from this store without hesitation.They transferred all my data over carefully and thoroughly. Thank you for putting my worries to rest. My new phone is working like a charm.”
“We’ve always received excellent customer service at the Enfield, CT location. The past couple visits we have been assisted by Kait, who’s been awesome. She’s very friendly, patient and knowledgeable. A++”
“Look, to go for the first time, I loved it, you know, it has the best workers with a smile and good charisma with the best desire to help you. I loved it because they gave the best service to my son-in-law. We left very happy. Besides everything, they even gave us water ? to drink. and they didn't take long with respect even though we arrived late thank you why many stores vote you for a place but there always with Respect blessings never change the best employees.”
“I have been a T-Mobile customer for years, however I recently went into the store (the one located in the buckland mall) there was a long line/wait, and I had a lot to do there, so I assumed when it got to be my turn that the employee may have been a bit rushed with the store being so crowded and all. But she was the opposite! I had to upgrade a few phones and wanted to buy a couple of new gadgets and she took her time, went over each item, looked thru all the deals they were offering to help get me the best one, she helped me figure out what my new bill would be each month, I just can't say enough how kind and patient she was! Thank you Kerstin !!”
“Here's a draft for a positive review of a T-Mobile store:
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I recently visited the T-Mobile store at [OVERLOOK TERRACE] and had an outstanding experience. From the moment I walked in, I was greeted warmly by the staff. They were incredibly knowledgeable and took the time to understand my needs and preferences.
The representative who assisted me, [ANGIE], was particularly helpful. They patiently explained the different plans and options available, ensuring I found the best fit for my budget and usage. They also helped me set up my new phone and transferred all my data seamlessly.
The store was clean, well-organized, and had a great selection of devices and accessories. I appreciated the efficient service and the friendly atmosphere. Overall, my visit to the T-Mobile store was a pleasant and hassle-free experience. I highly recommend this location to anyone in need of excellent customer service and reliable mobile solutions.”
“Had to upgrade my phone,I had Admir as their sales rep. He was very helpful & professional. He explained everything in detail and didn’t give up until I was satisfied with my new phone. An exceptional employee.”
“Cox store @54 hazard Ave, Enfield. I recently returned some cable equipment , the young man that helped me was really good! He got me in and out in 2 minutes!. This is after being on the phone with internet service for 50 minutes!. Now that is way to long!. To cancel my cable service . That sucked!.”
“Cox has a very impressive selection of products and world-class service. My representative was knowledgeable, but one thing none of us could wrap our head around is why they spell "Cocks", like "Cox". The dictionary says it's spelled "cocks", not "cox".”
“I don’t know why this store has such low ratings, I went in after losing my phone in a car fire they handled all the customers that were waiting before me no issue. Got me up and running with a new phone on my current plan all in under an hour. Everyone in store was polite and knowledgeable”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
“Frontier's fiber system works amazingly so far (6 months), and I didn't have any of the issues that other people seem to have had. My internet has been reliable and has had all the speed I could want and more. I had a question about the first billing cycle and the help line was responsive, quick, pleasant, and helpful. Rick came to do an install and was here at the beginning of the time window, was respectful, and knew his stuff. From other reviews it seems like the DSL system isn't the best, but I would recommend giving the fiber system a shot.”
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“This is a corporate store (not a franchise DBA). It's better attended and offers better service than the others.
Side note: if you're seeking repairs (w/w/o insurance, they use UBREAKIFIX (review forthcoming).”