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“This is my first time using this location UPS . Friendly , attentive and respectful . Clarified my questions and gave me the best options related to the package shipped . Sure would return for futures shipments .”
“I recently had Harmony and Shauna help me with a few boxes and all I can say is that they went beyond in their service! I’m truly appreciative of their hard work at this location and they are a great representation of what UPS is as a company. They showed qualities that aren’t shown often, like kindness. Thank you!”
“Had an antique Tiffany lamp and very large board shipped to florida. Was so worried about the lamp. The packaging was so well done. Everything came in perfect. The delivery was faster than expected. I would highly recommend this place!!!”
“Kenny is the best postmaster. He was kind and quick (and funny), when helping us with our passport applications ! Definitely making this my post office for future USPS needs.”
“Our local Staples is such a great store. Not only can I find whatever I need but I also earn points for every purchase by being a reward member. Those reward points never expire. I also can quickly and easily ship packages from Staples. The cost of the products and services are reasonable and oftentimes you can use your points earned toward your purchase to save dollars. Great store all around!!”
“Mark was an absolute pleasure! He greeted me and had the box all ready for me to package and ship my item before I even entered! He then packaged it and taped it up for me without me even having to say a word. Thanks again as well as excellent customer service.”
8:30AM - 12:30PM
159 Manor Ave Ste 6, Waterbury
Shipping Centers
“I was in the market for a new computer and printer. The sales person at Staples in Watertown CT was very helpful, knowledgeable, and took time to answer all my questions. She helped me choose a computer and printer that fit my needs as a teacher. She also helped find coupons and discounts to lower the price!”
“Tech Manager was not in store yet...cashier asked if I could wait a bit while she contacted Store Manager who was tech savvy. Manager came and she is tech savvy and absolutely saved me from calling a repair service. Patient, smart and extremely helpful!”
“I needed HP ink for my ancient HP8600 printer. The On-Line internet prices were $58. The Staples Store $66. I told the cashier of the prices on the internet. He verified what I said and he MATCHED the price. Satisfied Customer”
“I had to get some stamps, and found the staff wonderful. Beautiful card and packing selection. I was pleasantly surprised. Nice country post office. The grocery store and restauraunt also great!!”
“Customer service is exceptional, especially courteous, well mannered and extremely wonderful, Scott. Took me some time to get acquainted and accessing my mail in the dated P.O boxes..”
“I originally ordered a new desk chair online for pickup at the Watertown location, but unfortunately they found it was damaged. I ordered again in West Simsbury, and found that in store they had the chair for $50 cheaper in-store than online. I mentioned that to associate Matt and he said he would handle it no problem! They reduced the price to the store price & I also mentioned I had a $15 online coupon that I used but it was fine because the in-store price was even cheaper than online with it. Matt mentioned it to the manager Mark and got approval to take another $15 off!! From being bummed out by the Watertown store to being happy I took the trip because of Matt & Mark! Thank you guys!!! I will be back!”
9AM - 12:30PM
715 George Washington Turnpike, Burlington
Shipping Centers
“Went there with my daughter for a passport appointment. Quick, great service, and seamless! I went to the Avon USPS and they canceled my appointment without calling. At this location, their photo services were down but they called me to let me know with plenty of time for me to go to the CVS across the street beforehand. This is definitely my go to USPS from now on!”
“A great experience when applying for my passport. Staff was great in helping out with the forms and process and offering answers to my questions. In and out in only a few minutes.”
“I was the said “service agent” that was deemed rude and condescending by Linda on 4/13/2025. I’ve worked in this exact store for 10 years now and have been the pinnacle of customer service. Our store and myself in particular will stand for NO form of bullying. This women came into our store and used the self service machine we have in the front. This customer asked me whether she had to package the item as prompted on the screen, I responded with “I’ll do that part for you.” As soon as that nicety was extended unfortunately the rest of the process was ignored. Upon walking this women through the rest of steps and suffering the attitude that was unwarranted, I professionally said “you have a nice day.” About two minutes past and she comes back in to give me a peace of her mind. The four other customers that were in the store at the time as-well were just as confused by her behavior and apologized that I had to deal with that day to day. But of course we are not human beings.. we just scan your amazon packages. Respect is mirrored with respect. We don’t care how old you are, we don’t care what color you are, we don’t care how you identify, if you’re a bully, you will not be welcome here.”
8AM - 12:30PM
185 E Elm St, Torrington
Shipping Centers
“I wanted to give a shout out to the Torrington post office for helping me to redirect my package so I could pick it up. I recently moved and they have assisted me with a few issues related to changing my address, always with kindness. Thanks specifically to Dave for your amazing customer service and for making sure everything worked out! I appreciate being able to call and talk to you an actual person who gives me direct assistance! We know you are busy and work hard! This teacher definitely appreciates your help!”
“Never had a bad experience with staff, they are very friendly and answer all my questions. They are efficient. The line can get long, especially during prime hours.”
“The blonde lady with glasses is pretty nice but the other lady makes me a bit uncomfortable. I try to avoid her as much as I can. I wish they would post shifts because yikes it just feels like she hates everyone and makes you walk on eggshells tbh I try to leave there as fast as I can. Even just being in the line is uncomfortable to be honest because it affects the whole atmosphere of the place. She does her work though without issue! It's just that Id rather avoid her shift so I'd appreciate it if you would let us know who will be in when. Either way I hope that lady gets well soon but once again she works just fine.”
“While I have always had good service at the Watertown, CT post office, I have had some problems trying to call the postal employees there. No one ever answers the phone! I wanted to ask them to hold my mail for me, because my mailbox was crushed by a falling tree during the last storm. I am having a mobility problem, and was hoping I didn't have to go into the post office myself. Guess I have to now.”
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“These guys at the post office are knowledgeable and professional and know how to do their job. They helped in recovering my lost parcel and I am so glad I found it. Thanks guys.”