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“Nancy is a sweet heart. Very knowledgeable a real phone expert. She'll go above and beyond to help the customer. Very happy. Highly recommended. Metro by T-Mobile at the mall. 100 stars for Nancy”
“They are very nice and generous! I was having issues with my previous carrier and they helped me and treated me with so much respect ! This is the best metro pcs location in Waterbury to go to! The staff is amazing and very respectful!”
“The guys at the shop didn’t low ball me with my items like a majority of pawn shops do !!! And they gave me multiple extensions around Christmas so I was able to get everything my son wanted and still get my items out of pawn , I recommend them to everyone before trying another shop service is always a 10/10”
8AM - 11PM
300 Chase Ave, Waterbury
Electronics
“Clean and Staff that help you and know the store but avoid weekends or busy times. Love the prices and wait for stuff, Black Friday and Holidays. Everything you Want and Might Need for everyone.”
“Went to this particular location after contacting customer care and a previous location with no luck. The nice women salesperson who works for this location is very smart and knowledgeable. She went above and beyond to take care of my phone issue. Thanks again for the great customer service.”
“Earlier tonight, we visited this Metro PCS location. We were waited on by the delightful Julie. What a terrific employee!!! She engaged my very shy son so sweetly and she helped us with EVERYTHING. After having first visited the location at the mall where they told us the charge to update our existing lines to new phones was over $100 per line, Julie explained that this location charges $30 per line. And she helped us pick out the perfect phone for each of us. I've been a Metro PCS customer for around 8 years now and I love the service and the price. I will always go back to Julie for anything else we need. Thank you, Julie!!!”
“Good bunch of guys. They had the model I wanted, bought it, they delivered and installed it. Easy peasy. The dryer had a banging noise, but they came the very next day and fixed it. I would purchase again from them.”
“Recently saw Ryan for some adjustments to my account and problem solving. He was so attentive to our needs. He showed compassion and caring and we left wireless zone happy and relieved.”
Open 24 hours
511 Cooke St, Waterbury
Electronics
“People like to hang out here! Depending on the time that's the kinda crowd you will find! No seats & tables but they will stand at the register talking & talking! Sometimes just buying ticket after ticket ! Scratching in search of those millions! You can always come in and grab hot food and coffee or on a hot day some chips and a slurpee !! They now have an iPad "BELLY" at the counter for you to check-in and accumulate points towards free coffee food snacks, and slurpee for a year ! I something like that you need 5,000 points! At 5 points a visit it doesn't seem that hard. All it takes is your email address and a belly card! Easy enough!! They also have gift cards and charcoal for that BBQ on the whim !!”
9:30AM - 7:30PM
580 Lakewood Rd, Waterbury
Electronics
“580 lakewood Rd. WTby 3/25/26
The people that I have delt with over the years have been great, but today was exceptional. I inadvertently downloaded malware rendering my phone useless.
Stopped in to see if I could get help. I was in luck Sam & Edwin ( higher level managers) were in to check in on the store. Sam cheerfully spent time trying to unbug my phone, all the while engaging me in a pleasant conversation to lower my stress and anxiety. The phone was a certifable mess however with an assist from Edwin the malware was eradicated
While I have always received great service from Cricket employees, today was beyond exceptional, thank you Sam and Edwin.”
Open 24 hours
1664 Baldwin St, Waterbury
Electronics
“I frequent this store often because it is right next door to my job. So it's very convenient. Although some of the prices are high, they often have sale items through the 7-Eleven app . And who can forget about A nice cold Slurpee On a hot summer day”
“I have to say the manager it’s great we need professional like him in Stratford,ct Aarons store he is very well spoken his manager skills are top 500 we need you in Stratford ct I’ll vote for you thank you 🙏🏻”
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Electronics
“A plus. The manager here is a pro and knows her stuff.
Update: 8/12/26. I wish I could give the staff there six stars instead of five. The manager always helps me out and gets me the best deals.”