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“Great place, terrific service. Dylan worked with me every step of the way. Also Ricardo was awesome too, coming through on a device hang up none of us could square.”
“Dyshawn is the freaking man. I watched this dude patiently, politely and pleasantly handle like 12 customers while dealing with some crazy BS that I brought him to upgrade my grandfathered plan and add my lady's number as another line. Our situation took over an hour, totally our fault as we came in with incomplete information and had to figure some stuff out on the fly. Never did the smile leave this dudes face and not only did he do what we asked, he also hooked us up with some awesome promos we didn't know about and got our phones upgraded. We came here because we had a lame experience at the Norwalk store with a new employee who didn't fully understand what he was doing, but in my 10+ years with T-Mobile that was my first unpleasant experience. Almost everyone is like Dyshawn, top tier customer service, knowledgeable and friendly. I am extremely happy and even though it's a bit further from my house I will be coming to this location for as long as I live here. TMobile 4evah!”
“I have always and truly had numerous experiences of the utmost customer care at T-Mobile on Black Rock Tpk in Fairfield. I have never been pressured to buy anything I didn't need or wanted. Getting a new phone is a costly purchase as well as time consuming but all the Mobile Experts took their time to explain everything I needed to know and answered all the questions I asked regardless if it was trivial.
This past month, Kori Humphrey took close to an hour switching my fiance to my account with his phone number from a competitor's contact. Also, my fiance is legally blind and Kori took time to set up his phone so he could read texts, see the phone's screen, and helped set up accounts on his phone so he could hear texts. She did not back down from the former mobile phone company when they were giving her the run a round about him keeping his phone number. They were not going to let him close the account and release his number to T-MOBILE. All the personnel at T-Mobile on Black Rock Tpk are kind, hospitable, and personnel.
Kori, it meant so much to us the time you gave to us two weeks ago. See you when it's time for me to upgrade to a new phone. Thank you to the manager and head Mobil Expert for supporting us as well.”
“My husband and I went today to upgrade our phones Ashley, Michael, manager the whole staff was amazing friendly phenomenal customer service. I recommend this T-Mobile store got out of there in an hour.”
“A solid company store with clear explanations and a good attitude and setting expectations and results numbers don't lie !!!! They're great I've upgraded twice here over the years they are very knowledgeable!”
“I have been to this location twice now to resolve an issue after losing my phone. Both times, the employees were extremely helpful and patient with me. Absolutely happy I switched to T-Mobile and have this location to go to for help.”
“Was in store today to solve issue with new iPhone not connecting to cellular network. Service rep (don't know his name) took care of issue and also answered questions re plan”
“I stopped by the Norwalk optimum store and what a breath of fresh air. Ken and the team were awesome - they helped me as I had a remote issue - swapped it for a new one no questions asked. So much easier and friendlier than customer service. They made my day - thanks for being so friendly and efficient!”
“I've personally been through numerous such service installations over the past decades and I must say that this was the absolute BEST one I've ever experienced. The technician was cordial, professional, did everything to my satisfaction and left as though no one had ever been here except my new fiber internet was chugging away. I know I've read bad things about Frontier installation but this was the exact opposite. Kudos to the tech who did this.”
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“It was rather wonderful. Jake Belousov accomplished what no one else has figured out for months. He did it professionally, calmly, respectfully, and with a bit of humor. What a sense of relief.”