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“Worked with Johnny to upgrade my phone and the service was excellent. He made the process easy and stress-free. I’ve been coming to this Verizon store for almost 17 years and have always had a positive experience.”
“We have a business account with 3 phones and an iPad and we can’t afford any downtime and Troy made it quick and seamless and we never skipped a beat, he was true professional”
“Such a great experience. Zeyvi (Zavi spelled so wrong) and the manger Kevin gave me such great service. So patient so kind. Sat with me for an hour to set up my phone. Absolutely recommend this store.”
“Victor and Jaia were so kind and helpful as always! All the staff at this store is wonderful. Thank you for helping me and making my day every time I visit with a problem.”
“Kendra store manager at T Mobile at Fairfield helped me with a pop up problem I could not resolve. He was courteous, knowledgeable, and really helped me. He will be an excellent manager based on my experience
Thank u
Feel free to contact me.
Deborah Craven”
“I was there yesterday while a man yelled at two women calling them incompetent which was very rude. they handled it very calmly and offered him support even though he was screaming , these are the sweetest people i have encountered. every time i come in here they have the best music and the best energy . I've been with you guys for 12 years and wouldn’t want to be anywhere else GO DARNIOR PLAZA”
“I had an exceptional experience at Verizon, all thanks to Alex. From the moment I walked in, he was professional, patient, and incredibly knowledgeable. He took the time to truly listen to my concerns, answered all of my questions thoroughly, and made sure I understood every step of the process.
What really stood out was his customer service. He didn’t rush me, he wasn’t pushy, and he genuinely seemed to care about making sure I left satisfied. He went above and beyond to resolve my issue efficiently and made what could have been a stressful visit feel easy and seamless.
It’s rare to find someone who combines expertise with such a positive and welcoming attitude. Alex represents Verizon extremely well, and because of him, I’ll absolutely continue doing business here.
Highly recommend asking for Alex if you visit this location!”
“Came in because the battery on my sister's phone was bulging (obvious overcharging). They were able to download all the info despite the condition of the phone. Got her a new Samsung A17 5g, she's so happy ?”
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“Optimum should be proud of employees like Carter, his customer service abilities are excellent from start to finish. He listened, took the time to understand, and provided the equipment and explanation necessary to remedy our situation ... and all with a great attitude.”