“Great service. Called in for TWP product to stain my cedar siding and they knocked everything out of the park. Everything was ready when I arrived, in and out, great service.”
“BEYOND explanations, today made a quik stop to get my trailer in compliance with DMV inspection and the employee, not only help me find the items I needed but also allowed me to borrow some tools. It was the first time I visited the store and i was impressed with the quality of service. Kudos to the lady at the counter and the man helping inside on the floor.????”
“OUTSTANDING PRODUCT FOR GRAVE STONE CLEANING DIY . The D2 cleaner and kit made the stone look new again . I cleaned it in October 2024 and because this product keeps working , I returned in December 2024 and was extremely happy with the results ADDING TO MY REVIEW SEPTEMBER 2025 : Still looks like brand new , even though it's been there since 1955”
“This is the all American hometown hardware store. You walk in and they say greet you with a smile and know you name. And the folks that work there can show you exactly what you are looking for and give some sound advice too!”
“Love love love these old shops . Has tons of great weird shit. It's not orange or blue so that's worth four stars right there. People are nice, slightly expensive but everything is these days. And if you just need three screws you can just get three screws you're not going to have to pay $14 for a box that you'll never finish. I got a knife sharpener. Pretty happy with it.”
“Such a great shopping experience. The staff were both friendly and helpful. It was a positive experience from getting pointed in the right direction to being met at the door as I was returning my cart. I definitely plan on making return visits to this store.”
“I've been going to this hardware store for 10 years now. I genuinely can't believe I haven't written a review about this location before now! They are always kind, answer any of my questions I have! If they don't have the answer they look it up to make sure they are helping me to the best of their abilities. They over the years have gotten to even know me by name. I cant speak higher of this location. The owner, staff and everyone are exceptional. Shout out to our local hardware store for being awesome! Thanks everyone!”
“I had the pleasure of working with Nikki and couldn’t recommend her more. She was incredibly patient throughout the entire process and made what could have felt overwhelming so much easier. Nikki took the time to walk me through all of my options and helped me choose the perfect shower and bathroom fixtures. Her knowledge, attention to detail, and willingness to listen really stood out. I’m so happy with how everything turned out, and I’m truly grateful for her guidance!”
“This is my go to place great people here and a huge SHOUT OUT TO TONY THANK YOU FOR EVERYTHING . This is not just a shop they work with you and get what u need making sure to you furfill and accomplish projects. My e-bikes, drums, guitar lmao one stop shop Tony is very educated and deff know how to problem solve with you. God bless all yall big up every one”
“Brian C did a fantastic job in recommending and installing our gorgeous Graber cellular shades. The process was so easy, from design, to measurements and installation. We highly recommend CT Lighting for window treatments in addition to lighting and decor!”
“Cute store with both practical and also fun items. If you're going to require a STORE NUMBER for the survey, though, it might be a good idea to include that on the receipt so we don't have to look it up ourselves online only to have Google give you the wrong answer.”
“I had a great experience today! I worked with Rick and Rose to solve a purchase deadline. I’ve been shopping around for a bathroom vanity for a few weeks! Rick the salesperson was very knowledgeable and personable. This was my fourth trip to the East Hartford store and he was in the midst of replacing a sink, yet willing to assist me with my questions. He gave me insight on two different items and allowed me to make a decision which led to a purchase that was almost nixed. Todd and Luke were the only people in the store my more recent visits where I had no interactions. No one was willing to even approach and inquire if I needed assistance or had any questions about my visit into the store prior. Thing is I had been here back in March to search for a vanity and sink. Rick was the only person to assist at that visit as well I recall due to his accent. Thank you Rick! Thank you also Rose!”
“Always friendly and extremely helpful. Today, Justin helped me out and was incredibly accommodating. Previously, Luis has helped me figure some things out, kindly and patently. The people here are good, honest, and super helpful.”
“2nd time visiting and both times I had such a wonderful experience! The workers are happy to help and very knowledgeable. They helped me save time and money! I recommend Rutkowski's to everyone, I know you'll be back if you go!!! They also make copies of keys here as well!! that work!!! Thank you guys!!! I'll definitely be back myself!!!!!!!!!!!!!!!!!!! 🙏”
“I had the best experience recently at Ace. I was looking to buy the new 30” Ego Lawn Mower, and searching online inventory was extremely low across the State, with the nearest one in Stamford. I called Ace and Kathie picked up and immediately was able to help and told me she would keep an eye out for the next time one was available and reserve it for me. Well she worked her magic because later that day she tracked it down, and they had it delivered to my house a few days later. Fantastic experience and customer service!!”
“This is beautiful store with everything you could want or need with good staff. The product you find is only the best of its kind and the atmosphere really reminds you that you are in a serious carpentry and woodworking establishment for goods and like supplies.”
“The place was cleaned well-organized very nice staff wasn't a lot of stuff to choose from compared to many other habitat for humanities that have been to but overall a great place to shop.”
“I’ve been working with Horton since 1975 when I worked with the owners grandparents. They are the best. Businesses just aren’t like this anymore and it’s sad that more don’t track like Horton’s, always toward the quality”
“A small tension spring broke on my new Ferris mower. I called my closest dealer in MA and they said they didn’t have, didn’t check anywhere else, and said we’d have to order and be a week at least. It’s spring and tons of rain, I couldn’t wait. Called Sudden and gentleman said he didn’t have, but he then checked other locations, which didn’t have either, but he said I could order and since he was already ordering from Ferris he could add to the order. They received it the next day and even took the time to help disassemble their showroom mower to help show me how to install it. Fantastic experience and willingness to help even though I didn’t purchase the mower there. They’ve got a new customer now, thank you folks.”
“I’ve had the pleasure of working with Darren and Harry at Airgas on multiple occasions, and I can’t say enough about their outstanding customer service. They consistently go above and beyond to ensure all our needs are met. Whether it’s answering questions or offering expert advice, they are always professional, friendly, and genuinely helpful. It’s rare to find such dedicated individuals who truly care about their customers. Darren and Harry make doing business with Airgas a seamless and enjoyable experience. Highly recommend their services!”
“I can’t say enough good things about Portland Winair. Jeff Plensio, Kyle, Nick, and the entire team run an exceptional operation. As a contractor, having a supplier you can truly count on makes all the difference, and they have never let me down. Their customer service is second to none. They’re knowledgeable, responsive, and always willing to go the extra mile to help keep my projects on schedule. Whether it’s tracking down equipment, answering technical questions, or simply making sure everything is right, they consistently exceed expectations. In all the years I’ve worked with them, I have never once been disappointed with their service. The professionalism, communication, and genuine commitment they show their customers should be the standard that every business strives for. If you’re looking for a supplier that treats your success as their own, Portland Winair is the benchmark. Thank you, Jeff, Kyle, Nick, and the entire team for everything you do. You’ve earned a customer for life.”
“I’ve been using Coastal Tool and Supply for years as my tool supplier and they are very knowledgeable about the products, told me about tool repair warranties that I wasn’t aware of and had repairs done with the warranty on tools I was going to decommission and the tools were repaired and are back in service! Coastal is much more customer oriented and less expensive than the big box stores. I’ve worked with their rep Aaron McFarland many times and he is outstanding and extremely knowledgeable. When you need tools and great customer service, I recommend talking to Aaron and going with Coastal Tool & Supply.”
“Went in today looking for some staples for a tool and the staff was amazing. While only making a minor purchase they took a lot of time with me trying to find the proper fasteners I was looking for. Very friendly and knowledgeable staff. I would highly recommend this business.”
“Love harbor freight and the lower cost quality tools are great. The fact that I have to pay to get the sale is wrong. So this forced me to buy name branded tools with full warranty for life without confusion”
“Harbor freight has come a long way. It's a great place to go if you need to buy a tool that you're only going to use once. They also have some good quality tools now as well.”
“Excellent selection of many types of hardware, from basic to upscale, and knowledgeable sales team has always been very helpful to us in our purchases. A+++ I highly recommend this great store!”
“I’ve been going here for years and man i have to say, Papo and the group of guys he works with, are phenomenal. They’re very helpful when it comes to anything i needed help with. I highly recommend this location and this company!”
“Just wanted to take a moment to acknowledge your receptionist Mackenzie. In the middle of August, I came in to get some ideas for our backsplash in our kitchen. At the time, there was one designer who helped me briefly and then had to go to lunch. Mackenzie stepped right in to help me. She brought different samples, gave me ideas and actually took the time to understand what I was looking for...all while answering the phone and doing her main job. I am thankful for her help and hope she gets the acknowledgement she deserves! You're the voice of the company, and it was so nice working with you!”
“Experienced, knowledgeable counter staff, lots of merch for any kind of contractor. Good selection of quick-connect bits, big brooms, acoustic ceiling supplies and tons more. If it's busy you might have some waiting time. Buy in the front showroom, pick up larger supplies in the back building. The warehouse workers are great too, fast.”
“They have a nicer showroom and a bigger, cleaner space. Had parts on hand. Glad these places are still around. Prices were better than other places after brief internet search. Overall, positive experience. If only they handed out free coffee and donuts ... but contractors have a beer belly already and should spare the added calories.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.