Chanel Fragrance & Beauty, located within Macy's, offers a mixed shopping experience. Customers have expressed disappointment with overall customer service in the store, though some employees stand out. Matthew at the Lancôme counter receives high praise for being an exceptional representative, while Merkeb, the counter manager, is recognized for her respectful and educational assistance. The store features a unique "secret" Macy's section in the basement, known as the Backstage section, where shoppers often leave with unexpected treasures, including clothing and accessories. While the store layout is generally clean and organized, some customers note difficulties in finding staff and navigating the clothing section due to malfunctioning escalators. Positive experiences at checkout have been reported, with staff like Nesrem providing helpful and personable service. Overall, Chanel Fragrance & Beauty is seen as a place where customers can find quality products, particularly skincare, at reasonable prices, making it worth a visit despite some service challenges.
The customer service throughout the store is disappointing, but Matthew at the Lancôme counter is amazing! I've been buying my makeup at Macy's for years, and he is undoubtedly the best Lancôme representative ever!
August 2023
Good discounts and promos time to time. A lot of different brands - fancy and not. It's ok.
December 2022
Just got me some Shiseido and Estée Lauder at Macys. I had th help and assistance of Merkeb, the counter manager, she was awesome to work with. Very respectful and taught me a thing of to. I'll be back for sure thank you so much.
