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“Had a fantastic experience at the T-Mobile store at Dakota Crossing in DC. Katie was absolutely wonderful. She was polite, knowledgeable, and actually held a real conversation. The wait time was less than 10 minutes and the process of adding a 2nd line took less than 40 minutes. This was one of the best experiences I've had with a cellular phone rep. Definitely check them out and ask for Katie!”
“Excellent Costumer service. Yeni thanks for you help,you make a great job in this place you are very friendly and help like 3 people the same time. Last week I transfer my service from metro to boost mobile and she give me a very good deal . I recommend 100%..”
“My fiancé and I moved to the United States recently and we had to setup our phones from scratch but Jen who helped us was incredibly patient and helpful and made the whole experience great!”
“I needed an eSIM for monthly internet traffic, I went to the T-Mobile store in Washington at 726 7th St, met James, who helped me set up the e-sim and was very professional and kind. I really appreciated it. Thanks”
“I woke up one day to find my new Pixel 8 was not taking a charge. I went to the Russell Cellular Store on Rockville Pike as a walk-in. Needless to say, someone was already ahead of me. The tech immediately diagnosed the problem (charger & cord) and was concerned I would have to buy a new one. But with software changes, I had to. Altho by that time there was a person seeking help on the phone, another waiting in a chair, and three new walk-ins trying to get served, he never lost his cool. Service was quick, info perfect & accurate, and it fixed my (admittedly small) problem. Thru it all l he was unfailingly calm and polite. I give him an A+! Although I would say, the store desperately needs more staff!”
“Angel went out of her way to help me, she was so nice. It was late and I’m pretty sure she was ready to go but she never displayed it and made calls just to help me out at closing time. It’s very refreshing to see good customer service. Keep it up Angel. I will come back to this location again.”
“I received excellent customer service at this Verizon store. Every team member involved in my business > consumer transfer was calm, patient, assured and knowledgeable. They provided ultimate follow through to ensure my request was resolved, even though there was some complexity. The whole vibe in there is one of calmness and an interest in helping customers and taking care of business efficiently.”
“Great t mobile store. The employees here are very helpful. I needed help with files. The young man who helped me was cognizant of the fact that I was an old lady. He was very sympathetic without any condescending attitude.
Dr.chwrry”
“shout out to the team here ! i actually felt kind of bad because there was a customer in the store who was acting very crazy because the guys were asking him for his ID like they always do but the manager handled it very professionally and de escalated the situation. They’re always very professional and caring of everyone ! i would recommend everyone coming here”
“While I've had a horrible experience returning my 5G Home Internet device, the staff at this location were SO helpful in making the return work for me after months of empty promises from Verizon's customer service.”
“It took way longer than expected to transfer everything over from one phone to the other but the people were very nice. They were not able to save my text messages.”
“Anthony and the guys at the store were so patient and helped me figure out an unconventional problem! Very nice, funny, and persistent. Thanks so much for the help!”
“We are very pleased with the service Astound offers. Phone calls are shorter, and the phone representatives can answer our questions without endless redirecting us. Also the technicians are extremely knowledgable, helpful, and they treat our home respectfully. There's no trash left behind, no ridiculous wiring on the outside of our home; no mud, dirt, and drilling dust all over the floor. Astound has always offered the most professional customer service. We highly recommend Astound!!”
“MALCOM was so nice and welcoming, he assisted us and was very accomodating to the individuals I brought who only spoke spanish. He made it work and made it easy, I will return in hope to find service like the one Malcom provided!”
“you can be set up for very inexpensive internet with ebb. the website can be a navigation nightmare trying to add an email address after approval. get your email on application and the benefits are easy to attain.”
“It was quick and easy to cancel the service and return de equipment. I recommend making an appointment on a weekday and leave comments on why you're cancelling tú further expedite your time here.”
“Would highly HIGHLY recommend this company! The services were SO MUCH cheaper than Xfinity, and the internet I'm receiving is excellent. Also, the installation was a breeze - Carcia, the representative who helped me, was incredibly knowledgeable, attentive and kind.”
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“I like this Boost Store very much. I bought My Samsung Galaxy A16 5G from that store. I switched my service and got the phone free.Service was excellent and quicker. The guy work there , is very nice and professional. I,m satisfied.”