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“Hello long time Verizon customer. Read some of the reviews about this location prior to going there. Here’s my take, needed to replace an older simple smart phone. Called to inquire about an appointment and was told it wasn’t necessary.Made it clear upon meeting Alfonzo I merely needed a replacement phone. No upgrade no contract etc. let him know I was in a slight hurry and my phone was literally on life support. Not only did he handle my situation but by the time I left I had a lower monthly plan, a replacement simple phone and an overall excellent experience.. They are a retail phone seller and if you need to drop off old equipment or need Fios service they have another location 5 minutes away in friendship heights. Alfonzo thanks for excellent service and taking care of business. Regards Mark.Mc…”
“Hands down the best experience I’ve ever had at Verizon (or any phone store). Jason was the guy who helped me and he was everything you need in customer service: looking out for what you want/need, not trying to overcomplicate things, and giving clear explanations about cost and what to expect. I’d briefly talked to another Verizon employee at a different store about a promotion I was seeing on my Verizon app that allowed me to keep my plan, trade in my phone and pay a really low monthly amount. That person immediately dismissed it and dismissed that I could get any trade in value for my phone because of a retired plan I was on. Jason quickly confirmed I was not only eligible but that the other person was mistakenly thinking of the national offer and not my actual account’s offers. Such an easy process and it made me that much more willing to jump on the opportunity. Thank you Jason!”
“Sales representative Kelvin answered all my questions regarding phone upgrade. Very knowledgeable about products and services. Extremely satisfied with my interaction with him.
Excellent customer service. Highly recommended.”
“Salmon (and Mike) at this particular Verizon were very informative and patient with my disabled sister. They resolved a problem that other Verizon stores were not able to resolve.
Will definitely use them again. Superb customer service!”
“I like this Boost Store very much. I bought My Samsung Galaxy A16 5G from that store. I switched my service and got the phone free.Service was excellent and quicker. The guy work there , is very nice and professional. I,m satisfied.”
“What a great experience I had at Verizon shop in McLean. Mohamed was the ultimate professional with knowledge and empathy. He walked me through the entire process and answered every one of my questions with patience and a helpful attitude. Kudos to Mohamed and to Verizon McLean!!!!!”
“What a pleasant experience!!
I went into the store to get information and I ended up with a wealth of information. Mariela is a fantastic employee very pleasant and always with a smile.”
“Went in for a data transfer while working with the first rep she walked away from me to take a phone call. Never gave me her name but the manager and Rel were kind. Thank you guys for helping me complete my transfer!”
“I have been using this company's phone service for many years since I came to the United States. International long distance calls are much cheaper than other American companies. The customer service staff here can all speak Chinese and are very enthusiastic. They sold me many other products, such as equipment and smart cameras that can watch Chinese TV stations.”
“it’s been very helpful seeing how dedicated Brandon is on helping me upgrade my phone. He takes the time to help me understand the different plans, promotions, and store products. He’s patient & genuinely cares about giving honest guidance instead of just making a quick sale. His kind of integrity makes a big difference in sales.”
“I had Britney come out and help me today with the wifi router she was so sweet and nice and she was able to the job so quickly. She also helped me understand the wifi and answered all my questions. Company should be lucky to have her.”
“Just went to pick up t mobile blanket. When i arrived man asked what i wanted. He could have handed me bag with blanket on the counter. He didn’t. A lady asked could she assist. I told her i was there for blanket. She went took bag off the counter. Marked item as received. I went on my way.”
“I have a small business and have been working with Mosaic for many years. My tech needs are minor and they still treat me with respect. They are patient, competent and efficient and even answer the phone when called. In my book that is the sign of a business that cares about customer service. Thank you Jason and company.”
“S/o to Stephen for assisting me with my devices! I really appreciate the great service as I was switching devices because I lost my phone. I ended getting an Apple Watch but didn’t get the one I wanted. Stephen reached out to me later during the week after hunting the one I wanted down. Really appreciate him going above and beyond and keeping me in mind!”
“This is my go to boost store whenever I need anything done They know exactly what they're doing I recently went into Port my number from another carrier to add to my current boost Mobile plan was flawless”
“Excellent Costumer service. Yeni thanks for you help,you make a great job in this place you are very friendly and help like 3 people the same time. Last week I transfer my service from metro to boost mobile and she give me a very good deal . I recommend 100%..”
“Great customer service. Donald took amazing care of us and was very professional. He should definitely be in charge of customer relations! Made us feel like family!”
“Shawee and Austin were lifesavers with my business account after several attempts with customer care. Not only were they knowledgeable, but they were also patient—and even fun—during a very stressful situation. Shawee, in particular, stands out for her strong grasp of grammar and communication, as well as her leadership, which is not often found in DC stores.”
“Great
Sahib was very helpful: He got me good discounts on my phone & phone case since I’m on limited income anyhow: He is also good eye candy: Hip Hip Hooray ?”
“We had a very pleasant experience at the store. The sales representative, Mr Zubair was extremely helpful with the transfer of our cell phone services from T-Mobile to Verizon. His knowledge, sales and technical experience, and willingness to help a new customer was above and beyond our expectations.”
“I am writing this note to extend my appreciation and great customer satisfaction I receive on an ongoing basis from one of your employees by the name of Eryka.
Every time I stop by by your business branch here at Hyattsville mall, PG county she looks after the challenges I am confronted with. What makes her different and special is in light of the fact that I am a senior citizen. The patience, calmness, and understanding she showsis superb. She is a wonderful human being endowed with technical and human skills.
Thanking you in advance for hiring employees of skills and gifted in handling customers of different age groups.”
“Son, Jorge, and Carlos were so kind and helpful. They went out of their way to fix our issues and in a limited space while their store is under construction. We cannot thank them enough. They were wonderful.”
“I had spent hours and hours on the phone with Xfinity trying to set up my account so my internet could start working, and nothing was getting resolved. I finally decided to go into the store and handle it in person.
As soon as I arrived, Karina greeted me and helped sort out all four of my accounts. What had taken hours over the phone, she handled in less than 10 minutes. She was efficient, knowledgeable, and got everything fixed so quickly.
She was also very pleasant to talk to, provided the right contact information, and made sure all of my accounts were in good standing before I left. Thank you, Karina, for saving me so much time and stress.”
“We switched back ins 2024 from another phone carrier and the staff Faith here took over one hour to patiently and kindly guide us and walk us through the entire process to get 6 lines over to T-mobile. She also gave us the best deal possible and after all the discounts, we got an amazing plan with amazing prices. Although it took a lot longer than anticipated, we were satisfied with the wonderful service from Faith who helped us without making us ever feel unwelcome.”
“Yomi is an outstanding staff member working at T-Mobile. She helps me deal with my returned modem. This store treats its customers much better than the one on Clarendon Avenue.”
“Great Experience great service no attitudes everybody friendly it took some time cause I upgraded from the 11 pro max to 17 pro max but DJ and his team work good together to get me what I want. This location is my new favorite T mobile store in the whole DMV area. DJ is a hell of employee S/O too him”
“Great Service, Excellent Team!
This internet provider offers great service and truly excellent customer care. Krista and Oscar went above and beyond to solve our technical query and ensuring we were completely squared away. Their patience, knowledge, and dedication were outstanding. If you want reliable internet and top tier support, use them for your business!”
“I received excellent customer service at this Verizon store. Every team member involved in my business > consumer transfer was calm, patient, assured and knowledgeable. They provided ultimate follow through to ensure my request was resolved, even though there was some complexity. The whole vibe in there is one of calmness and an interest in helping customers and taking care of business efficiently.”
“Today I worked with Fabricio to analyze my account.I find he was intelligent about all of the features that Verizon offers in the area of FIOS. He was very patient, courteous,and professional during the entire encounter. I would recommend that he is promoted to train all the new people to be just like him. Thank you.”
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“Great and comprehensive service! Staff were very professional and resolved my cellphone service issue quickly! I would like to give a specific shout out to Kilmar Gomez.”