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“Excellent store. The young lady who helped us was super knowledgeable, helpful, and seemed to be helping everyone in the store with all of their questions. The store is clean, nice location, and the entire staff are friendly.”
“I went to get a new phone and make some changes on my account. Wilson helped us and he was very professional and knowledgeable. He really helped me make my decision and then to get everything set up. Wilson was fabulous and I would recommend him for sure!”
“I usually dread going into stores like this, so I called first. John B. answered the phone and knew exactly what I needed, which was a 5G gateway for my business. I told him I really didn’t want to spend a lot of time in the store, and he said he’d get everything ready for me.
When I got there, John had me set up and out the door in about 20 minutes. Everything went smoothly, he was friendly and knowledgeable, and the whole thing was much easier than I expected. T-Mobile is definitely doing something right at this store.”
“Salmon (and Mike) at this particular Verizon were very informative and patient with my disabled sister. They resolved a problem that other Verizon stores were not able to resolve.
Will definitely use them again. Superb customer service!”
“First off, this is a great T-Mobile store: clean, efficient, and timely, which is always a huge plus since phone upgrades and service changes can sometimes be a lengthy process.
The real highlight of the store, though, is Kimberly. She was incredibly helpful, knowledgeable, and effective throughout the entire process. She took the time to clearly explain everything I needed to know while I upgraded not just one, but three phones and an entire plan, including all of the costs, options, and benefits.
She made what could have been a complicated and time-consuming process incredibly easy. If you have the chance to visit this store and Kimberly is there, you’re definitely in great hands.”
“What a great experience I had at Verizon shop in McLean. Mohamed was the ultimate professional with knowledge and empathy. He walked me through the entire process and answered every one of my questions with patience and a helpful attitude. Kudos to Mohamed and to Verizon McLean!!!!!”
“What a pleasant experience!!
I went into the store to get information and I ended up with a wealth of information. Mariela is a fantastic employee very pleasant and always with a smile.”
“Alison is a excellent sales leader, awesome that you have her as hard work she deserves a salary increase. Thank you MsAlisson gor her kind. Sincerely Cristina Alvarado-Santana”
“Mr. Thomas is a great worker very helpful & wonderful customer service I feel as though he needs a raise ASAP he mad my experience very easy and joyful. Thank you Mr.Thomas!!”
“I like this store very much. Last week I bought iPhone 16e from them. Phone working fine. I switched my service & got the phone for $49.99.They got excellent customer service. They got everything in one place . Nice store , reasonable price & very good service. I'm satisfied.”
“I have been using this company's phone service for many years since I came to the United States. International long distance calls are much cheaper than other American companies. The customer service staff here can all speak Chinese and are very enthusiastic. They sold me many other products, such as equipment and smart cameras that can watch Chinese TV stations.”
“I had Britney come out and help me today with the wifi router she was so sweet and nice and she was able to the job so quickly. She also helped me understand the wifi and answered all my questions. Company should be lucky to have her.”
“The young man was very helpful and professional. He helped me with a question that I had with my phone that wasn't related to the service and I appreciate him taking the time to do so.”
“I was so grateful of the customer rep. I had was Mr. Terrence, he was very knowledgeable, and patience. I was very satisfied when I left out of the store. Again Thank you Terrence”
“I have a small business and have been working with Mosaic for many years. My tech needs are minor and they still treat me with respect. They are patient, competent and efficient and even answer the phone when called. In my book that is the sign of a business that cares about customer service. Thank you Jason and company.”
“Steven (store manager) is incredibly helpful and knowledgeable. I had to get an upgrade with my family, and Steven made the process smooth and effortless for everyone. Thank YOU, Steven!”
“My iPhone 12 was really becoming a major problem. I couldn’t take photos, it wouldn’t update, messages were not posting or disappearing, etc. So simply put, I needed an updated phone. Josh assisted me and he was very professional, knowledgeable, and pleasant. The location on Wisconsin Ave is small, but I noticed the interaction of the employees and their customers, which was great.”
“Went in for a data transfer while working with the first rep she walked away from me to take a phone call. Never gave me her name but the manager and Rel were kind. Thank you guys for helping me complete my transfer!”
“I had a great experience at this location. The customer service was excellent, and all of the staff were polite, professional, and helpful to customers. The manager, Chris, set a great example for his team. He did an exceptional job overseeing the various processes and activities taking place, while effectively delegating responsibilities and ensuring that the team responded to customers’ needs. His leadership and attention to detail really stood out and contributed to a positive overall experience.”
“I Appreciate Virginia With All Questions Regarding My Account+Details Of Savings On Merging A Plan Within The T-Mobile Network*****Her Customer Service Is Appreciated ???”
“Aaron helped my girlfriend get her new phone, and we couldn’t have asked for a better experience. He was incredibly helpful, patient, and took the time to explain everything without rushing us. He worked hard to get us a really good deal and made the whole process easy and stress-free. You can tell he genuinely cares about helping his customers instead of just trying to make a sale. If you’re looking for someone who will take care of you, Aaron is definitely your guy. Highly recommend asking for him 😃”
“Kenneth and his supervisor were very friendly, patient, and attentive. There were a few challenges in the migration process that they both navigated with great care.”
“This Verizon location (and the store manager Alex in particular) is fantastic. I cannot say enough wonderful things about Alex and really appreciate his ability to handle situations with professionalism, efficiency, and humor! Getting issues fixed with Verizon can be frustrating but I find peace in knowing that I can go to this location to get anything I need. He is by far one of the best employees I have had the pleasure of working with in all my years with Verizon. :)”
“I had an absolutely outstanding experience working with Ray, the Mobile Expert at T-Mobile. From start to finish, he made what could have been a stressful process—getting two new phones and porting my number over from Verizon—feel completely seamless and easy.
Ray was incredibly patient, kind, and genuinely cared about making sure everything was done right. He took the time to walk me through every step, answered all of my questions thoroughly (and I had a lot), and made sure I felt confident in every decision. His knowledge and professionalism really stood out—you can tell he truly understands the products, plans, and the entire process inside and out.
What impressed me most was his attention to detail and his willingness to go above and beyond. He didn’t rush anything, made sure both phones were set up perfectly, and ensured the number transfer went through without any issues. It’s rare to find someone who combines expertise with such a high level of customer care.
If you’re thinking about switching carriers, upgrading your phone, or just need help navigating your options, I highly recommend going to see Ray. He, along with the rest of the team at this location, delivers a top-tier customer experience. Truly one of the best service experiences I’ve had in a long time.”
“Worked with Walkie who was great. We came over from Verizon and the process couldn't have been easier. He even helped my brother who is out of state upgrade his phone in the process.”
“Great customer service. I have an incredibly complicated family Verizon setup with multiple lines, accounts, phones, watches, etc, so moving devices on and off my account is a nightmare. These guys know what they're doing and set it up right for a nominal fee.”
“I visited this store today, and I want to say that Messi was very helpful and patient while he searched for the screen protector I needed. Thank you so much for your help; I really appreciate that.”
“I had another great experience at this store today thanks to Edgar! Every time I go into this store, I receive great customer service and always leave satisfied and happy. Edgar consistently goes above and beyond—he's friendly, professional, knowledgeable, and always willing to help. He makes every visit a positive experience and ensures customers feel welcomed and valued. It's employees like Edgar who keep me coming back. Thank you for the awesome service today!
Highly recommend this store for both its excellent customer service and great staff!”
“Son, Jorge, and Carlos were so kind and helpful. They went out of their way to fix our issues and in a limited space while their store is under construction. We cannot thank them enough. They were wonderful.”
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“I am so happy I went here… and Zane was so helpful. He listened and understood my needs and delivered. I am so happy with the service and product I received!”