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“I was im pressed by a young man Alex, who upon entering store politely said ill be with yoy shortly. I looked around the store to see how organized and clean the store was. It tells me they take pride in what they do. A rare occurrence in this day and age. Kudos!”
“Really nice service and very polite. I came to the store and they handled my packages right away, even though there was a little line they open second one to expedite the service.”
“Tabatha is a star employee at this store. I watched her multitask, greet customers while being extremely pleasant, help customers, and still manage the staff. She was a one woman machine who basically worked the entire store by herself, even though there was another employee nearby. She alone has earned all five of these stars.
However on 11/7 at about 10:15, I was “helped” by someone who clearly did not want to help me. He wouldn’t even stand up to scam my QR code to ship my items back to Amazon. I had a heavy object strapped to my back, it would have been nice if he would have been thoughtful enough to just stand up to scan my code instead of prompting me to reach. I even asked him if he could just stand to scan the code and he just continued sitting. I’m sure you have this on camera and can see for yourself. This is the service I usually get. ?”
“Taking off one star just because the UPS Store advertises itself as the notary store, but I couldn't find anywhere that posted the odd hours for the notary. It is not everyday. But the staff were friendly and gave me a suggestion on where I could go to get what I needed!”
“I am so glad to have this UPS store near my home. It has been so convenient and the employees are amazing! They are extremely knowledgeable, professional, and very personable. Scotty has helped me out on multiple occasions, once with getting my shipping and passport photos and another time with notarization of important paperwork. He was very patient and was able to accommodate all my needs. Harry is also another amazing employee that I have worked with and observed. He is one of the younger members of the team but still very knowledgeable. He is always enthusiastic to help and I have seen him dealt with two very frustrating customers on different occasions without losing his smile and positivity. I even felt really bad for him. I know that I can come to these guys for help and they will be able to sort it out.”
“I have been a customer, including mailbox service, since this UPS location opened - far too many years ago than I can recall. I have been through several owners, but I can say the current team is more helpful, accommodating and responsive than any in the past. I travel constantly and it is comforting to know that my mail and packages are well looked-after and ready for my next visit.”
“Had a great experience at UPS Store thanks to Franklin.Super helpful, friendly, and made the whole process quick and easy. Great customer service and really appreciated the positive attitude. Thanks again, Franklin!”
“This is my go-to place for anything that I need done for shipping, sending important documents, or notary. The staff are incredibly professional, friendly, and efficient. Every once in a while there is a wait but they are always well-staffed. Really appreciate that this is locally own and managed. I feel confident that I'm going to get great service from nice people - every time!”
“Thank you soooo much team 'Intelligent Office', we are humbled by your kindness and will forever remain indebted. The entire Kenya delegation is happy with your exceptional support.Your team's responsiveness and willingness to go above and beyond was truly appreciated. We lack the right words. Be blessed & God willing- we will definitely be back in April 2026
@Aretha- we salute you ?”
“Jen and Deondre went above and beyond while assisting my family with printing documents and mailing an important letter. The process was lengthy and took over an hour, yet they remained patient, attentive, and incredibly diligent throughout the entire experience. Both Jen and Deondre were knowledgeable, professional, and courteous every step of the way. Their outstanding customer service truly made a stressful situation much easier. I would highly recommend this UPS location to anyone seeking reliable, professional, and compassionate assistance.”
“We have ordered multiple things at this store for work. Staff are friendly and easy to work with (shout out to Joe)! Signs, cards, and handouts have all looked great. They are our to-go for printing needs.”
“Only place I could find a notary available all day. Other stores don't easily indicate when the notary will be available, which was frustrating. Fast and easy service, would ? recommend! Also the guards in the Ronald Reagan Building were very helpful and friendly.”
“Donita was so helpful getting my package put together and making sure my items would arrive safely. She was friendly and kind!
There wasn’t much of a line when I got there but it definitely got busier. I think 4:30-5:30 is their busiest time, especially on a Monday so if you hate waiting I’d plan around that!”
8:30AM - 6:30PM
3220 N St NW, Washington
Mailbox Centers
“Had a great experience today — the staffer that helped me (a libra millennial queen ?⚖️) was friendly and professional, and super efficient. Thank you for making a lunch break work errand so easy and enjoyable!”
“Great service and even better staff. They handled my shipping quickly and helped me print a couple of large New Year’s party photos that turned out beautifully. Fast, helpful, and reliable. I’ll definitely be back! The two woman are fantastic and charming even with the store busy.”
“The young man greeted me before I got to the counter. He walked over to speak with grandson and gave him stickers. My grandsonson gave him a fist bump. He was so kind and he handled my business in a professional and timely manner. So impressed by his demeanor.”
8:30AM - 6:30PM
2202 18th St NW, Washington
Mailbox Centers
“I am visiting US and brought some items for my relatives who are in Ohio. They couldn't come unfortunately and I get to search online and found out UPS. It is very quick serviced and staff are very helpful. I sent them today. It has tracking tool as well.”
8:30AM - 6:30PM
5614 Connecticut Ave NW, Washington
Mailbox Centers
“As a lawyer, getting mail is still a big deal that can have real consequences for clients and the business. I just wanted to thank you all for how diligent and dependable you’ve been over the years while I’ve been building my firm and expanding our presence into Southeast Asia. Your professionalism, attention to detail, and consistency have never gone unnoticed. You all have been exceptional partners. I truly appreciate you.”
“Had a fairly smooth experience at around noon on a Friday. I was a little apprehensive before going in because of the bad reviews I had read and I had three large boxes to be returned, but I took a chance as it is very close to where I live. I am glad I did that.”
“Cesar was incredible! I accidentally dropped my keys into an open package before leaving, and he ran down the block to catch me when he found them—absolutely the most kind and generous guy-Thank you Cesar! Give this guy a promotion! Outstanding customer service and I will recommend again!”
“We were traveling and wanted to send some luggage, but we didn't know how to do it, so a Korean staff member was very kind and friendly and explained it to us in detail. Thank you very much!”
“I've had a PO box at this location for over a decade for all of my business and residential mail. The staff here - Tammy, Tanya and others - have consistently gone ABOVE AND BEYOND in customer service. I frequently travel abroad for extended periods, and they have managed my complex mail forwarding requests, handled complicated business orders, and generally keep my packages and mail safe waiting for me until I return. I have seen the behavior of some of the postal customers and I'm genuinely appalled at the treatment they receive for following postal regulations - no doubt by some of the same folks leaving nasty reviews. Tammy, Tanya and others know their regulars by name, treat everyone with respect even when they're being screamed at, and genuinely care about their customers while providing an essential service to the neighborhood. I'm so grateful to them.”
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“I come to this location to drop off packages weekly. Kazim is SO amazing and attentive. Always so friendly, takes his time and goes above and beyond in terms of customer service! Thank you Kazim!!!”