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“Working with WhyFly has truly been an excellent experience or as they would say awesome.Always willing to help even lend a hand when needed, I needed plenty of help.”
“She is so good. I first bought the phone here last year and now I broke and went to the same store because of her. She explains so clearly. I was so sad that I broke my phone but her words are so comforting that later I felt happy that I got the latest version. She is so good. I would always recommend this store”
“Gigi was so extremely helpful in every sense of the word. She switched our plan from AT&T to T Mobile super efficiently and with a great personality. Made me excited to be a new customer!!! Thank you!!!”
“I had such a great experience at the Concord Pike Xfinity store switching my cell service, getting a new iPhone, and setting everything up. Liz was incredibly helpful, patient, and kind from start to finish. She made what could have been a stressful process feel easy and seamless.
She took the time to walk me through everything, answered all my questions, and made sure my new phone was fully set up before I left. What really stood out to me was that she stayed later than she had planned just to make sure I was taken care of. Even after helping me, she stayed to assist another customer who had come in while I was there. That level of dedication and care is rare.
Liz truly went above and beyond, and I’m so grateful for her help. If you’re visiting the Xfinity store, I highly recommend asking for her!!”
“After trying to move to VZW from T-Mobile on line I was directed to go to the store. I met with Josh and with the assistance of managers Jermayne and Tom my experience was amazing. Josh was able to get me the 3 phones I wanted, explained the monthly plans, explained the porting process and it was all done in a timely manner. My experience exceeded expectations!”
“I had an issue with an online order and Alex was so great. I really appreciated his effort to get everything corrected for me, he was a big help and I very much appreciated it”
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“Really enjoyed the experience at the T-Mobile Experience Store. The new layout is great—set up more like a café with individual tables where a staff member gets you started and then moves to help others while your phone is loading or downloading. It felt efficient and well thought out. The whole process was quick, smooth, and low-pressure, and we appreciated not having to make small talk while waiting for downloads to finish. A modern, customer-friendly approach that works well.”