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“Hashiel went above and beyond to assist me with purchasing a replacement phone. He even helped me set up my hotspot and HBO Max benefits after he already transfered all my data. Outstanding customer service. Thank you again Hashiel!”
“Gabriel and Hector were great. Transferring all my files was the only reason I was there so long. I should have deleted some videos first. Other than that, it was a short visit for a new phone.”
“I can’t say enough good things about my experience at this AT&T store, all thanks to Michelle! From the moment I walked in, she was friendly, welcoming, and genuinely eager to help. I came in requesting a quote, and not only did she thoroughly address every question I had, but she also provided clear explanations and broke down the details in a way that made everything easy to understand.
What truly stood out was how Michelle went above and beyond—she didn’t just give me the information I asked for but also offered additional advice and tips that I hadn’t even considered. It’s rare to find someone who cares so much about making sure customers feel informed and valued, and Michelle absolutely nailed it.
Her professionalism, patience, and positive attitude turned what could have been an ordinary visit into an exceptional experience. AT&T is lucky to have her on their team! Thank you, Michelle, for the outstanding service—I’ll definitely be coming back because of you!”
“Savanna, unsure that's spelled correctly and I believe Gio gave top notch customer service. Great attitudes. Have been to other AT&Ts and these two put them to shame. Savanna was happy to help and answered every question. Gio took over when she went on break and his mannerism was appreciated. Awesome customer service. Keep them!”
“My girl Brittany has taken over this store and I will not go anywhere other than where she is! I left 4 other metro by T-Mobile stores to find her. She is great multitasker, she provides the best and most truthful service from metro I’ve ever received. I recommend her and this store to anyone. Keep doing your thing. She deserves a raise!”
“I went to the store and Jamie is so helpful. And so with the chat Ryan G help me too. Coz I was disconnected when I was trying to transfer from other network. Gio help me also.
But Jamie at the T-Mobile store help me. Thank you so much.
LICEL”
“Nicole was absolutely great today, best team player on your squad hands down she has my up most respect, my phone would not cut on at all an I was completely hopeless. Then I ran into Nicole and she was such a major help and basically the only reason my phone turned on. She was so smart she thought what nobody else did and she put my phone on the fast charger and it turned on it took a while but it turned on. I appreciate Nicole so much thank you Nicole!!!!”
“Brittany was great and her customer service skills was more than 5 stars i would return for future needs and refer my family to speak with Brittany thank you and keep doing what you do best until next time.”
“So the two people that work here are amazing!
I went to almost every other metro pos. I mean by T-Mobile and every other store told me that they won't help me and I had to call customer support. Well these guys here took the time(well over an hour mind you) to work out what was wrong with my service and to fix it.
If you are going to switch or something I would suggest thisocatinn and this location only in the greater Orlando area. (Do t get me wrong though I still hate with a passion this phone company) This review is for the employees that work at this location)”
“The manager at this store (Mercedes) is seriously amazing! Everyone knows phone stuff can be such a pain but she makes it easy and is willing to help you through every step of the way while making sure everyone is taking care of at the same time multitasking magician!”
“I was in the area visiting and was having issues with my phone. Tanasia happened to be the only one in the store for a moderate paced day, it was maybe 5 of us in the store. She handled every one very nice and politely, even the 2 rude girls, that were upset because the store didn’t have the phone in stock. They made a big fuss, over something she couldn’t control, I don’t understand people. Anyway once they were gone, she got the rest of us in and out. She deserves a raise!”
“I love this location Mildred and Maleek always welcome me with a smile and are always helpful. From helping me with my billing, phone set up and accessories. They are always friendly and the staff is very accommodating.”
“Joseph is the best of all managers
He cares about the problem and the
People and is very authentic Levar is from the same planet Apple needs to hire more people
Like them if the are able to find them in the haystack”
“I went into the store for a black Friday sale on the iPhone 17. I met with an associate in the store, whose name was Stephen Harvey. Stephens exceptional customer service skills help me every step of the way to be able to get a 17 Pro Max for my grandson for a Christmas gift And he also helped me with getting an iPhone 17 Pro for myself. End results, I got to add five channels to my streaming, and he made sure that my grandson‘s phone was up and running before we left the store. He also lowered the cost of cable bill and phone bill. I’m not only give a five star rating. I gave Steven Harvey a five star rating for his customer service skills. Thank you, Steven and have a very Merry Christmas and Happy New Year!!!!”
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“Deangelo at the Altamonte Springs location was professional and attentive. I called to see if he could help us remove a piece of the charger that broke off in my son’s iPad and was stuck. He said sure bring it up and I will take a look at it. We only waited a few minutes and he had it out in seconds. Thank you Deangelo!! We will definitely be back if anything else breaks.”