Verizon

Electronics, Cell Phone Stores, Internet Service Providers
Hours: Verizon offers a wide range of mobile, 5G home internet, and business solutions at their Altamonte Springs store location. Customers can also conveniently place online orders for pickup in-store, with free 2-day shipping or same-day delivery available. One customer, Victor, provided exceptional customer service and made the phone purchasing process simple and stress-free, even for a non-tech savvy individual. He provided transparent pricing information upfront and helped the customer find the right device to meet their needs. This positive experience was in stark contrast to the rude and condescending attitudes the customer had encountered at other phone retailers in the past. Another customer had a less satisfactory experience, needing to exchange a damaged iPhone 16 Pro Max device twice. While the store was clean, organized, and conveniently located, some staff were perceived as unhelpful and dismissive. In a separate incident, a long-time Verizon customer faced billing issues and struggled to get answers from the company. However, an employee named Dereck was able to resolve the customer's concerns and retain their business, highlighting the importance of empowered and attentive staff. Overall, Verizon's Altamonte Springs location has received mixed reviews, with standout positive experiences balanced by frustrations over device issues and billing problems. The store's success appears to hinge on the quality of individual employee interactions.

• 0.28 miles

  

  AT&T Store Mobile Phones, Mobile Phone Accessories
• 0.3 miles

  

  AT&T Store Internet Service Providers, Cell Phone Store
• 0.34 miles

  

  Metro by T-Mobile Cell Phone Store, Mobile Phones

1. Altamonte Springs, Florida