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“I have been to this boutique several times. Everyone is very friendly, and welcomes me with a “hello” and a smile. I mostly work with Anastasia, who is very knowledgeable, but I have always had an enjoyable experience no matter who has helped me from the very first day I walked into the store.”
“Brioni is a highly regarded name. When it comes to suits this is where I go. They are others like Attolini, Kiton, Cifonelli etc which are as good but I personally like Brioni. Guys stop wear Gucci, Louis Vuitton, Prada, Versace and list goes on. They are not suit makers. Differently there service is out of this world as you walk in. Before you even look around you are drinking champagne.”
“Lana and Jose could not be more understand, helpful, or knowledgeable. They provided an extremely smooth and friendly experience, perhaps some of the best sales reps I have ever worked with. Cudos to this shop!”
“?️???️???? With the legacy of Miami’s iconic Versace Mansion and the renewed fascination brought on by The Assassination of Gianni Versace: American Crime Story, the brand is enjoying a powerful resurgence. Born in Italy yet forever tied to Miami through its legendary mansion, the Versace label resonates with me on a deeper level—part fashion, part local heritage. Shopping here for men’s essentials becomes more than retail; it’s a continuation of the Versace legacy, woven seamlessly between Italian roots and Miami culture. Sales Associate Mr. Fede was beyond helpful, if not borderline spoiling, making the experience worthy of the house’s legendary name.”
“Gucci’s Bal Harbour location leans into the brand’s bold aesthetic with a well-balanced mix of statement pieces and everyday luxury staples. The store layout is open and visually engaging, making it easy to browse without pressure. Customer service stands out—associates are proactive and well-versed in current collections. Strong selection of leather goods and footwear. Ideal for clients looking for recognizable luxury with a modern edge.”
“Outstanding service at the Bal Harbour store. Olga Gilyazetdinova assisted me throughout the entire process and followed up until everything was resolved. Professional, attentive, and efficient.”
“Thanks a lot to Esther and Nattida! They were just wonderful. They send me from LA some products that they didn’t have at the store directly to my hotel. They where really friendly and helpful!”
“I am a loyal VB fan and I really attribute that to Jackie and her team. She and Kim have always taken great care of me. I can’t thank them enough for always making the shopping experience exceptional.
Whether in store when I visit Florida or remotely from home in Kansas. I can’t say enough good things. I can honestly state that my loyalty to VB starts and ends with Jackie and Kim and their team!”
“Impeccable Experience! Ayu has Exemplary Qualities She is Courteous Knowledgeable & Attentive. She is highly educated & especially in Fashion & Selecting the Perfect Wardrobe. Ayu definitely Serves in Excellence! Angel in the Men's Department is Very Helpful , kind & Attentive. Andrew in Women's Shoes is Professional & Approachable. Thank You All Again For Assuring a Pleasurable Shopping Experience at Saks Fifth Avenue!”
“Collen was super attentive. I walked in, looking for something different, and he was able to provide that less than 15 minutes. I can't thank you enough ! and can not wait to rock my AWANG jogger.”
“Amazing store and great service When I entered I was welcomed by a guy who i forget his name but he was amazing he showed me all the bags i wanted to see told me what color and got me everything i asked for! A big thank you for him !”
“I came to Bal Harbour about a week ago and visited this Dolce & Gabbana location. I was instantly greeted with a kind smile by Elena. There was also one other gentleman and one other lady who were really kind, but I only spoke a bit with them. I don't recall the names, however. Elena was the one who helped me throughout my time there. I showed her one bag on my phone that I saw on the D&G website and she pulled it out for me right away. She also helped me pick out a card holder for it and was giving me advice that a contrast card holder would look better.
There were also a handful of beautiful, embellished wallets. Elena didn't hesitate to pull them ALL out for me so I can take a look at them! She made sure to let me know she doesn't recommend the embellished wallets for everyday use. I think this makes her an honest and ethical person because she isn't trying to sell me something that she knows won't work out for my needs. Most of the time while she was showing me the pieces, I was really fatigued from walking around the shops and was seated, but Elena was so patient with me. She took the time to show me any bags, wallets, belts, etc. She would bring them to where I was seated so I can take a look. She is the best!
Thank you so so much, Elena! You're a wonderful human!”
“I really like the concept of this brand and store, natural colors and fabrics. the design of the store itself is equally impressive, the owners have done a very serious job. but in my opinion there is not enough light in the store on the second floor.”
“This store was very welcoming and was eager to help. I like to wear mens clothes and they were not out on the shelves but rather in the backroom. The owner of the store got me the rack out and helped me shop for a shirt. They offered to order other items too. Very cool store with very cool people. Bought a shirt.”
“⭐️⭐️⭐️⭐️⭐️
I had such a great experience at Chloé Miami! Shay and Andrea were incredibly kind and helpful. They took the time to assist me in picking out the perfect shirt for my mom, making the whole shopping experience enjoyable and stress-free. Their attentiveness and friendly attitude made all the difference. Highly recommend stopping by if you’re looking for great service and beautiful pieces!”
“Loro Piana in Bal Harbour is everything you’d want from a boutique… beautiful, calm, and full of pieces you immediately start justifying in your head.
The real standout is the team, especially Yandi. Super friendly, helpful, and just easy to work with. The kind of experience where you feel taken care of, not sold to.
Plenty to love in the store, and the whole visit just felt smooth from start to finish.
We’ll definitely be back for more.”
“I had an exceptional experience with Silvia at Bal Harbour.
She went far above and beyond what I would normally expect from customer service. I needed help with an exchange after not receiving my original receipt from the Valentino Miami Design District store, and Silvia took the initiative to help me navigate the situation and find a solution.
She was professional, patient, kind, and genuinely invested in helping me. What impressed me most was that she treated my issue as if it were her own, even though it was not something she was responsible for.
Outstanding customer service like this is rare. Silvia turned a frustrating situation into a positive experience, and I am incredibly grateful for her help.
Thank you, Silvia, for your dedication and kindness. You made a lasting impression, and I look forward to shopping with you again.”
“Bal Harbour Shops in Bal Harbour, FL, is a true luxury shopping destination that never fails to impress. From the moment you step onto the immaculate grounds, you're greeted with an atmosphere of opulence and exclusivity. The selection of high-end brands and boutiques is unparalleled, featuring renowned fashion houses like Chanel, Gucci, Louis Vuitton, and more. Whether you're a fashion aficionado or simply seeking to indulge in some retail therapy, this place offers a curated collection of the finest goods. What sets Bal Harbour Shops apart is its beautifully landscaped open-air design. It allows shoppers to enjoy the wonderful Florida climate while strolling through the mall. The lush gardens, fountains, and art installations create a serene and captivating environment that elevates the shopping experience. The attentive and knowledgeable staff ensure that you receive top-notch service, adding to the overall sense of luxury. Additionally, the dining options are exceptional, offering a variety of culinary delights to savor between shopping sprees. While Bal Harbour Shops undoubtedly caters to the high-end market, it's more than a shopping destination; it's an experience. Whether you're looking for the latest fashion trends or simply want to soak in the upscale ambiance, Bal Harbour Shops delivers on all fronts. However, be prepared to splurge as luxury comes at a price.”
“Our next family adventure take us to Saks Fifth Avenue located inside of Bal Harbour Shops with a category of 4.4 and more than 590 reviews this store by departments is incredibly striking. You founded everything you need any brand for women and men, you can find all the globally recognized brands, incredible designs in shoes, clothing and perfumes. High recommend to visit if you visit Bal Harbour Shops.”
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“The perfume collection was very limited but the staff was amazing . Especially Kayla who was so patient while showed me all available vanilla fragrances. I will definitely come back.”