“I have been to this boutique several times. Everyone is very friendly, and welcomes me with a “hello” and a smile. I mostly work with Anastasia, who is very knowledgeable, but I have always had an enjoyable experience no matter who has helped me from the very first day I walked into the store.”
“We received exceptional service and and had an unforgettable shopping experience on our visit to the Gucci store at Bal Harbour Shops!!! It was nothing short of amazing. After perusing the Men’s section on the second floor, we had the pleasure of working with Sebastian Zapata, who made our shopping experience truly memorable. Despite the store being packed, he was incredibly attentive, offering us sparkling water and champagne while we waited. He took the time to explain the fascinating history of Gucci’s colors and styles, making us feel both welcomed and informed. We ended up purchasing two pairs of shoes, a belt, and a tie, and left feeling thrilled with our choices.
Before we left, we stopped by the selfie room and met another Sebastian, who was kind enough to take pictures for us. He was full of energy! To top it off, we shared our praise with the assistant store manager, who was delighted to hear about the outstanding service received from both Sebastians.
If you’re looking for luxury products paired with exceptional customer service, this Gucci location is the place to go! We’ll definitely go back to get more nice luxury pieces!”
“Lana and Jose could not be more understand, helpful, or knowledgeable. They provided an extremely smooth and friendly experience, perhaps some of the best sales reps I have ever worked with. Cudos to this shop!”
“Saks Fifth Avenue at Bal Harbour is luxury shopping at its finest. The store is spacious, elegant, and impeccably organized, making it easy to browse through a curated selection of the world’s top designers. From fashion to beauty to accessories, everything here feels carefully chosen and beautifully displayed. The atmosphere is calm and upscale without being intimidating, and the store always feels clean and well-maintained. What truly sets this location apart is the service—every associate I’ve interacted with has been knowledgeable, friendly, and genuinely helpful. Whether you’re picking up something specific or just window shopping, they treat you with the same level of attention and care. It’s the kind of place where high-end shopping feels effortless and enjoyable. Five stars all the way.”
“Brioni is a highly regarded name. When it comes to suits this is where I go. They are others like Attolini, Kiton, Cifonelli etc which are as good but I personally like Brioni. Guys stop wear Gucci, Louis Vuitton, Prada, Versace and list goes on. They are not suit makers. Differently there service is out of this world as you walk in. Before you even look around you are drinking champagne.”
“I walked into the bal harbour location and Olga greeted me in a very warm and professional manner. I was able to see the latest collection and see what's offered in the bedding section. Then Olga referred me to the Ralph Lauren book on display where I perused it and received such inspiration for a project I'm doing. Thanks for the way you made me feel and congrats on this team.”
“Being a young black man I didn't know what to expect walking into the store. Very high end area, nothing but high end stores and a lot of rich white people around.. I was showed so much love & treated with so much respect. Thank you Ryan. He also gave me a list of 13 clubs, lounges to go to lol.”
“I am a loyal VB fan and I really attribute that to Jackie and her team. She and Kim have always taken great care of me. I can’t thank them enough for always making the shopping experience exceptional.
Whether in store when I visit Florida or remotely from home in Kansas. I can’t say enough good things. I can honestly state that my loyalty to VB starts and ends with Jackie and Kim and their team!”
“Thanks a lot to Esther and Nattida! They were just wonderful. They send me from LA some products that they didn’t have at the store directly to my hotel. They where really friendly and helpful!”
“Collen was super attentive. I walked in, looking for something different, and he was able to provide that less than 15 minutes. I can't thank you enough ! and can not wait to rock my AWANG jogger.”
“I came to Bal Harbour about a week ago and visited this Dolce & Gabbana location. I was instantly greeted with a kind smile by Elena. There was also one other gentleman and one other lady who were really kind, but I only spoke a bit with them. I don't recall the names, however. Elena was the one who helped me throughout my time there. I showed her one bag on my phone that I saw on the D&G website and she pulled it out for me right away. She also helped me pick out a card holder for it and was giving me advice that a contrast card holder would look better.
There were also a handful of beautiful, embellished wallets. Elena didn't hesitate to pull them ALL out for me so I can take a look at them! She made sure to let me know she doesn't recommend the embellished wallets for everyday use. I think this makes her an honest and ethical person because she isn't trying to sell me something that she knows won't work out for my needs. Most of the time while she was showing me the pieces, I was really fatigued from walking around the shops and was seated, but Elena was so patient with me. She took the time to show me any bags, wallets, belts, etc. She would bring them to where I was seated so I can take a look. She is the best!
Thank you so so much, Elena! You're a wonderful human!”
“I really like the concept of this brand and store, natural colors and fabrics. the design of the store itself is equally impressive, the owners have done a very serious job. but in my opinion there is not enough light in the store on the second floor.”
“Beautiful place, good food and excellent cocktails. I specially like a passion fruit cocktail that i can't remember the name but is the only cocktail with passion fruit. It is ideal for an special occasion. It is very romantic. Grate location specially when you are going out on south beach.”
“Sales person Juan is amazing. He walks you through the whole purchase process, he is patient and very respectful. Ask for him when you get to the store, he’s the best on the game”
“Bal Harbour Shops in Bal Harbour, FL, is a true luxury shopping destination that never fails to impress. From the moment you step onto the immaculate grounds, you're greeted with an atmosphere of opulence and exclusivity. The selection of high-end brands and boutiques is unparalleled, featuring renowned fashion houses like Chanel, Gucci, Louis Vuitton, and more. Whether you're a fashion aficionado or simply seeking to indulge in some retail therapy, this place offers a curated collection of the finest goods. What sets Bal Harbour Shops apart is its beautifully landscaped open-air design. It allows shoppers to enjoy the wonderful Florida climate while strolling through the mall. The lush gardens, fountains, and art installations create a serene and captivating environment that elevates the shopping experience. The attentive and knowledgeable staff ensure that you receive top-notch service, adding to the overall sense of luxury. Additionally, the dining options are exceptional, offering a variety of culinary delights to savor between shopping sprees. While Bal Harbour Shops undoubtedly caters to the high-end market, it's more than a shopping destination; it's an experience. Whether you're looking for the latest fashion trends or simply want to soak in the upscale ambiance, Bal Harbour Shops delivers on all fronts. However, be prepared to splurge as luxury comes at a price.”
“Our next family adventure take us to Saks Fifth Avenue located inside of Bal Harbour Shops with a category of 4.4 and more than 590 reviews this store by departments is incredibly striking. You founded everything you need any brand for women and men, you can find all the globally recognized brands, incredible designs in shoes, clothing and perfumes. High recommend to visit if you visit Bal Harbour Shops.”
“Neiman Marcus at Bal Harbour Shops in Miami is an absolute treasure trove of luxury fashion, beauty, and home goods. From the moment you step into this iconic department store, you're greeted with a sense of opulence and sophistication that is simply unparalleled.The selection of designer clothing and accessories is truly impressive, featuring the latest styles from renowned fashion houses alongside timeless classics that never go out of style. Whether you're in search of the perfect cocktail dress, a statement handbag, or exquisite jewelry, Neiman Marcus offers an extensive array of options to suit every taste and occasion.In addition to its stunning fashion offerings, Neiman Marcus boasts an impressive beauty department, where you can discover an array of high-end skincare, makeup, and fragrance brands. The knowledgeable beauty advisors are always on hand to provide personalized recommendations and expert advice to help you find the perfect products for your individual needs.What truly sets Neiman Marcus apart is its commitment to exceptional customer service. The staff are attentive, friendly, and genuinely dedicated to ensuring that every customer has a memorable and enjoyable shopping experience. Whether you're a seasoned fashion aficionado or simply browsing for inspiration, you'll feel like a VIP from the moment you walk through the doors.Overall, Neiman Marcus at Bal Harbour Shops is a must-visit destination for anyone seeking the ultimate luxury shopping experience in Miami. With its unparalleled selection, impeccable service, and elegant ambiance, it's no wonder that Neiman Marcus remains a beloved destination for discerning shoppers around the world.”