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“Manager Jojo went above and beyond to make sure I was not being overcharged and made sure we had what we needed when we added a new phone to my account. He rand team did a great job!”
“Thank you William G. for your great costumer service when we came in today looking for home internet/wifi services. I valued your knowledge of our purchase and patience explaining it to us. Thank you for your time today.”
“Had a great weekend on the water. Learned that I could swim but my phone could not. Needless to say I needed to buy a new one. Bryce did a great job at explaining my upgrade and getting me set up this past Sunday. Highly recommended to anyone stopping by.”
“I went over the TMobile store for transferring data from my old IPhone into a new one and Milena took care of the matter within 1 hour or less in a very professional and friendly manner, she is true team member”
“We had a great experience here. We came in frustrated because we had trouble with visible by verizon, a 3rd party service, when trying to switch carriers on my wife's phone. We came in with low expectations but there were several really nice guys right at the door who greeted us and got to helping us right away. We asked about options other than visible and ended up getting to upgrade my wife's phone and set up a new plan for her within just a few minutes. I had lots of questions but Chris who helped us gave me every option and laid it out for us to choose, no BS. It was a great overall experience and we are happy we came to this location!”
“I love this store the employees are always willing to help and break down everything until they find a solution despite being packed this was the best service i received in a long time from any tmobile! As long as Trinitee is here I will continue to come here!?”
“I went in yesterday to get a new phone and update my home WiFi service and Atilla helped me out and he was very kind and very thorough with the whole process which I appreciated so much.”
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“We are brand new to TMobile & my husband and I were looking to establish an account and transfer our numbers over. We went to the store at 1916 W Brandon Blvd & we were cordially greeted by Mobile Expert Andres Caicedo. I have worked in customer service quite a bit and have been a customer my whole life. Andres was exceptional. There were obstacles with login issues & delays with the systems speed and a few hiccups but he handeled it all with the highest level of professionalism & patience. He didnt compain or dig or put anyone down. Not once. He was organized and had a very efficient workflow. I had to come back the next day to finish my Phones update and I was glad to do it since working with Andres was a terrific experience! He remembered the info i told him and I didnt have to repeat it because he wrote things down. He LISTENED to our needs & offered us things that were a good fit for our needs and the price. He didnt just shove an upsale down our throats. He helped reassure me that I wouldnt loose my important phone content & it gave me great peace of mind. Excellent sales, soft skills, communication (written & verbal), attention to detail & highly KNOWLEDGEABLE (SME - subject matter expert). He needs a raise & a promotion! My only regret was that I didn’t gotten a survey for him yet! People like him make a difference and have what it takes to be great! I celebrate and honor him today! Thank you Andres for making our world a better place! 5 stars! We’re very impressed by our experience & we’re glad we switched to TMobile! #TMobileRocks #TMobileRepsArrTheBest #tmobile”