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“I had the absolute pleasure of working with Nadia today, and I can’t say enough good things about her! From the very beginning, she was extremely polite, professional, and energetic. She greeted me with such a positive attitude that it immediately made the process enjoyable.
I came in needing help swapping phones, which can sometimes be stressful, but Nadia made everything quick, smooth, and easy to understand. She walked me through each step, patiently answered all of my questions, and made sure I felt confident before moving forward.
What stood out the most was her enthusiasm and genuine willingness to help. She went above and beyond to make sure everything was set up properly, and she never once made me feel rushed. That kind of customer service is rare and truly appreciated.
AT&T is very lucky to have Nadia on their team—she turned what could’ve been a frustrating experience into a very positive one. I left feeling happy, well taken care of, and 100% satisfied.
Thank you, Nadia, for your excellent service!”
10AM - 7PM
13380 Cortez Blvd, Brooksville
Mobile Phones
“Yamilka is the sweetest, most kindest, and goes above and beyond for her customers. My daughter's phone was hacked and our account was hacked. It took days to resolve but she helped us through it every step of the way and didn't stop until it was resolved. So grateful for her help.”
“Juan at the Cortez location was able to make my 2 phone account rite for my needs. Previously my account had been mishandled by prior store manager. Thanks to Juan my account is normalized and financially sensible. Thanks Juan. Booth”
“I recently purchased a phone from this location. Irving was the manager that helped me with my phone. He is nice and knowledgeable and professional. This is the best experience I’ve had phone shopping. Thank you!”
“I didn't know what I was going to do. I thought I was going to lose all my stuff on my phone. Luckily Devin was here to help me
With patience and understanding he helped walk me through everything. I personally think he went above his job parameters to get me taken care of.
Thanks for helping”
“Purchased a phone a couple weeks ago and needed help geeting into my account. I unfortunately destroyed my Galaxy 22 and purchased the 25. Tim worked with me to get all my accounts restored . Tim is a asset to T Mobile . My husband also purchased a ipad and Tim also set his account up . We will continue to do business with this location with the genuine customer service. Thank you Tim . Much appreciated.”
“Let’s go. My phone was stuck in a voicemail receiving mode from my sister. Couldn’t make or receive calls or texts. Couldn’t even turn it off. Ugh. Dreading long lines and who knows what hard sell we were facing, we walked into the Verizon store. First impression *wow looks great in here* since our last visit 2 years ago. Then we were greeted by the friendliest most helpful “phone guy” Mark. His magical “soft” reset sleight of hand maneuvers work! and he gives me great advice on settings and how to open up much needed storage space. Good. As. New. Installs new screen saver on my husbands phone like he was performing delicate surgery. Perfection. Mark. Remember that name. Good job Verizon.”
“Honestly not sure why this specific location has such low ratings. My family has been with Verizon for a 10+ years, and this was my first time going into this store specifically. We were greeted immediately at the front door, and checked in. We were greeted by Josh, who was extremely knowledgeable and the best help I've had hands down. He worked every corner for me and my girlfriend, to get me setup with a brand new phone for free, and turned tables with the store manager to get us a free iPad with the new and upcoming deals. Josh and Danielle were of great service.”
10AM - 7PM
19456 Cortez Blvd, Brooksville
Mobile Phones
“Koren and Jamal are back together again they are a dynamic duo. Both super knowledgeable and go above and beyond for the customers. I won’t deal with anyone but these 2. I hate coming to the store but since working with these 2 it’s an enjoyable experience. They are Brooksvilles Best; other stores should take notes.”
“10+ Very well knowledge of their products. I was into the store today. The problem I had was with the Customer Service #. They didn't give me all the info on rebates. But this store was excellent ? ? Thank You all + Manager. I'm very happy with this store . Great job.”
“Positive experience! Eric and Fiona were Great! Very patient the whole time we were in office and had no problem answering our million questions. Happy I made the switch from Verizon.”
“I went to the spectrum store located in Brooksville after work so it was late. I had a wonderful experience with the employee named Mike. Even though the store was going to be closing soon, you would not have known that with his careful explanation and showing me step-by-step, how to transfer data. He is a professional , helpful young man, and he provided me with superior customer service!”
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“Transferring services has never been this easy for me. Isa handled everything and made the transition seemless and stress free. Will come back to this store for future purchases”