Chase Bank's branch experiences vary, but overall, customer service and helpfulness stand out as key themes. One reviewer initially had a poor impression when walking into the branch, but this changed after being assisted by Janae, who demonstrated exceptional customer service. She was friendly, attentive, and went above and beyond to help, explaining all questions with a smile and making the customer feel valued. Her positive attitude and personalized approach earned her high praise and a five-star rating. Another customer appreciated Jeremy, who was respectful, kind, and helpful during their visit, despite having a casual appearance. Jeremy’s friendly demeanor made a good impression, especially as it was their first time at that location. However, there are also reports of less positive experiences. One customer faced frustration with unhelpful staff at the Lehigh branch, where they were told they needed an appointment despite prior assurances they could walk in. The staff member was rude, and the customer was told to wait until the end of the week. Fortunately, they contacted another branch—Colonial—and were assisted promptly by a helpful manager and personal banker, who handled their needs efficiently and even completed a notarization. This positive experience led the customer to say they would never return to the Lehigh branch but would continue working with the Colonial branch in the future. Additionally, a traveler had a smooth experience when dealing with foreign currency exchange issues, with staff helping to open a credit card and resolve their concerns promptly. Overall, Chase Bank branches can provide excellent service with friendly staff like Janae and Khalid, but experiences may vary depending on the location and staff interactions.
I opened an account with zero dollars and the staff was amazing helpful and knowledgeable
May 2026
Trying to make payme t on new Chase charge card by phone- they ONLY take checking account ROUTING number BUT..I haven't had cecks for 20 years!! REFUSES debit card payment. At BANK they REFUSED to accept Cash payment. CLOSE my account! So na kwards yet in NY they ARE HUGE Busiest bank!!
May 2026
Damn its the fact I had a Great experience but every other rating is a 1 to 2 star rating.
