Verizon offers a range of services including mobile, 5G home internet, and business solutions. Customers can visit the Fort Walton Beach store for assistance or schedule online appointments. Many reviews highlight the helpfulness of staff members like Unique and Trey, who provided excellent customer service and resolved issues effectively. Unique made a loyal customer feel welcomed again after struggles at another location, while Trey ensured a smooth phone upgrade experience. However, some customers noted that at times, staff seemed too busy talking among themselves, leading to delays in assistance. Additionally, a newer employee struggled to provide answers quickly. Overall, Verizon is recognized for its strong customer service, with some staff consistently going above and beyond to meet customer needs.
Great service excellent assistance from a particular representative "unique" she got me all set up after my phone had broken and gave me an extremely comprehensive breakdown of what I needed to do as well as my various options
June 2024
Jake was incredibly helpful and patient when answering my questions. Super sociable, too.
June 2024
The employee Unique was extremely helpful. I had struggles on the phone and at another location. She took charge and made me feel welcomed again. We got our bill sorted and I’m still loyal 16 year customer. Thank you for being a great employee , customer service was great.
