Cell Phone Stores in Fort Walton Beach, FL

“I’ve had an AT&T plan for years been to multiple store locations I highly recommend the fort Walton beach uptown station location the staff are all top notch they upgraded us from IPhone 15 to the 17 Max in twenty minutes they downloaded data new case and cover soup to nuts handled it all made it easy and practical for free I’m very impressed with this location and these people five starts for sure”

“I had a great experience at T-Mobile thanks to Nico! He helped us switch our plan from another carrier and made the entire process very smooth and easy. Nico clearly explained all the pricing, fees, and plan details upfront so we knew exactly what to expect—no surprises.

I really appreciated how transparent, patient, and knowledgeable he was while answering all our questions. It’s rare to find someone who takes the time to make sure customers fully understand their options.”

“Wanted to commend Kyle and his manager for all the assistance they provided. Had a phone that needed to be unlocked remotely which can only be done by customer service. After repeated very frustrating calls to TMobile customer service, one of those employees referred me to my local store. Kyle worked tirelessly to help me. He was disconnected a number of times and definitely not treated as a fellow employee by them. He finally connected with someone that has the same work ethic and got them to understand what needed to be done. His manager is commended for allowing him the time to help me and not pressuring him to move on to other people. Thank you both”

“well i had cricket service for awhile but overtime my back issues got worse so i have been trying for dissability for a few years and ended up getting a much cheaper phone due to not being able to work.well i had lost my new phone and needed to get a phone to have available so i took my cricket phone with sim card to the FORT WALTON BEACH/beal pkwy location to see about getting it reactivated since it had only been 4 or 5 months since i discontinued my service.well the young guy JOSE had taken my money and said nothing much about anything besides my payment was processed and went thru and asked me to try phone and make sure it worked before leaving which i was already doing.well had a mssg saying couldnt connect to network.well he took awhile and said he didnt know what to do and told me i needed to call cust service.HOW,phone wont work.told me to come back next day and if he couldnt figure out phone id get a refund since i paid for service and got none.so i came back and had to sit and wait more than 15 minutes for the other employee to call someone from customer service just like a regular customer has too.got nowhere so i had a appt and left and left info for the girl to contact me got no call but went back only to be told i couldnt get my $70 cash back cause it was cash payment.funnything was the day before she said rite in front of me to JOSE that since my phone wasnt a active account he SHOULD NOT HAVE TAKEN MY MONEY and was to call kelvin their boss to ask what to do instead of doing a shortcut quick cash payment.i had already borrowed a $100.00 to get another phone and other service elsewhere due to i have to have a phone to get dr appointment calls and what not.long story short i was lied too,stolen from basically and shunned out the door.so now im short the $66 and change,plus the $100 i borrowed to get another phone elsewhere and the 3 days of driving back n forth to only get nowhere but deeper in debt.all cause i just wanted to reactivate my already paid for cricket phone.also JOSE had used his employee discount card while on the clock to pay some of some another guys $434.00 total i heard the girl ring up while i sat there wasting my time.which the company policy says only a dependant claimed on taaxes can get to have a employee discount to be used.im not conna be happier until i can get 200peeps not to acquire the service of crooks taking from disabled people.where is the negative stars rating at on here.thanks again for a not so great experience from a customer who had alreadt bought a handful of phones from u guys.”

“Went in to this store today for help with upgrading my plan to a international plan. I had a young woman help me and walked me through the steps to upgrade. She was extremely nice and helpful. 10/10 coustmer service and would recommend this location to anyone.”

“Allysa is awesome she needs a raise usually it is a nightmare to get a new phone but she was on it best customer service I've ever had at metro I highly recommend this location”

“Very helpful, was just one employee there when I came in, brought 4 phones to get upgraded. Absolutely great service at this location. Been using Boost since April 2020. Phone service is good as well”

“My guy Jaaamessss! Troubleshooted my issue and had me walking out of the store with 100 lbs of frustrations off of my shoulders in 5 minutes. Thank you for your help and super chill vibes 10/10 ask for James”

“I was needing to change my home plan and add services with COX as I was already a customer for three years. I had been into the store twice and called customer service and they could not help me on two different occasions. I then decided to return to the store and requested the help of a different customer service person. As I explained of my previous visits and how I was rudely turned away, given INCORRECT information on submitting and claim for repairs on my phone and was able to finally add the service, the Hispanic young lady that NOT HELPED AT ALL simply smiled and carried on with her duties. I was extremely disturbed that I had made so many trips and called the 800 number many times and NO ONE was willing to simply decrease my data, add cable services and another line to my Cellular service. My guy MITCHELL at cox FWB was able to help! He was a life saver. He did not treat me as though I was bothering Him and handled all of my WIFI and cellular needs!”