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“Brandon provided excellent customer service.he went above and beyond to resolve my issue and it was resolved immediately and appropriately if I could give him 10 stars I would . Verizon will have excellent reviews also would be a awesome work place with more employee like him”
“Absolutely lovvvveeee coming to this store. Everyone there is always so nice, pleasant and very helpful. Especially Dez, he is always very helpful, has no problem figuring out issue with my phone and is knowledgeable. The only Metro i will attend in Gainesville :) anyone looking for great customer service ask for Dez at metro on main street.”
10AM - 7PM
3432 W University Ave, Gainesville
Mobile Phones
“Jonarya was friendly from the start. Answered all my questions about multiple phones and all my pricing options while trying to work with my budget. She is one of the greatest sales representatives I've had the pleasure of working with. Her customer service and eagerness to help me get what I was looking for and wanted made the transaction a pleasure. I look forward to doing more business with her in the future. I highly recommend this store because of my experience. Jonayra has you covered and will make sure you get a good deal and what you’re looking for.”
“Leonard was exceptionally talented in helping me decide on a cell plan. He even explained how bundling my cell and Internet to save money and get excellent service with the newest Internet service in my area. I never felt rushed or harassed in making a decision. He laid my option before me where I was more than able to make a decision that was the best option for me. Thank you Leonard! You're the best!”
“Yazmin and Ryan really helped me out if a bind. They were supper nice and made everything easy. They even got me more out of my plan fir kess money! Preciate yall”
“Had an amazing experience at this location with Shane! Went in feeling stressed and unsure of what the issue with my phone was. Shane completely resolved the issue and was extremely patient, helping me set up my new phone and number. He was funny, understanding and answered any questions I had. Thank you, Shane!!”
10AM - 7PM
6450 SW Archer Rd #120, Gainesville
Mobile Phones
“Stephanie she has been a great help with plenty of patients and willing to answer all the questions. She is a go to when I am at Cricket. I will always ask for her. Thank you.”
“Jazmyn the manager there was great she helped me transfer from metro to mobile and this new phone omg it was so fast she even helped me move a voice mail over from my late husband to my new phone she's the best I love her ❤️”
“Great experience at the T-Mobile store in Oaks Mall! Anna was very helpful and knowledgeable. She patiently helped me change my services and made the whole process easy and stress-free. Excellent customer service—highly recommend asking for Anna!”
“Wowee! If you need help with your phone or your account or, really, anything, hurry down to see ELIJAH at your friendly Cricket retail store on 13th street in Gainesville (basically the corner of 13th and University)! He is polite, knowledgeable and very smart. Come over and check him out.
Bottom line? Excellent service even with a tricky problem solved!”
“Gwen was very helpful and even though she got busy she helped everyone and was still very friendly s good person to have working in your store I also work in customer service so if I have any more questions I will definitely be calling on her again!!”
“After a nightmare trip to the boost store in Ocala, took a chance and contacted the boost store on e university. Told agent was having issues with startup, his words, c'mon in. Being an hour away, I went to the store. Agent's name was Dylan, he listened to the issues, then got started. Took awhile, but was worth it. Left satisfied with the job done. Back at the house experienced couple issues, called Dylan. Told to bring it in in the morning. An hour later done was set up, working as it should. Great job by a really competent tech. Thanks man.”
“Today I went into the store with questions concerning my daughters cellular phone and Jersey and Ciri were very helpful and patient with me and my many questions. Jersey was very knowledgeable and everything she told me to do was successful.”
“The young lady that helped us, Angie, was amazing. She definitely knows her phones and how to set them up. She showed great customer service and pride in her job.”
10AM - 8PM
2 NW 16th Ave, Gainesville
Mobile Phones
“Jay your representative at the store there with the most cordial friendly outgoing we just really enjoyed our experience under her we purchased T-Mobile from boost and she made it so great and experienced so I've given her a hundred plus plus and you've got a good good worker in her thank you Deborah Crawford”
“I called from South Florida asking for help getting an iPhone charger and lightning cable to a friend in the hospital nearby this North Gainesville AT&T store. Austin took the charger to the hospital right away. My sick friend was so relieved. Thank you for helping someone you never met. You are a great human Austin!”
“My experience today was very good. I made my purchase by pickup and although I have no complaints regarding the products purchased, however I had to wait a bit for the products to be brought to my car and all the spots were busy. But however I will buy by pickup again.”
“I had a few issues with my phone and needed a phone case and screen protector, Chris was able to show me the better protective cases and screen protectors and was very kind and work with me. Will be back because of him”
“Don't be fooled by the full parking lot, they share it with another business, They have several highly intelligent reps here to help you set up a new account, and you'll save tons and get free phones and tablets. I am hard to impress but they definitely do impress. Thanks Jay & Rob for your expertise and patience!”
“This place is awesome. Replaced the battery so I did not have to get a new phone for my 84 year-old mother who does not like change. highly recommend this place.”
“Very helpful great customer service. Went in to upgrade my phone. Walk out with what I was looking for. They also checked to make sure we were on the best plan for our dollar.”
“I truly cannot thank Queen, Mike, and Ari enough for the exceptional service they provided. My husband and I were dealing with major issues switching from AT&T to Verizon, and they went above and beyond to help us.
They stayed late, located a phone when none were available in the state, and ensured everything was completely resolved after the store had already closed, even staying more than an hour past closing.
Their dedication and customer service were outstanding. Verizon corporate-please give these amazing employees a raise. They deserve recognition for the level of care they provide.
Thank you again, Bob and Hailey !”
“Every time I go in there Jamal helps me out and he does everything he possibly can to make sure I leave there happy!! He always goes above and beyond and he makes upgrading my phone easy and painless! I really appreciate all his hard work !”
“Cox is Cox but the sales agent Sarah made the experience great. Some people just have a good spirit and she’s one. Thanks my girl. The world needs more people like you.”
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“Friendly, down to earth, honest, and fast. If you live in Gainesville and want a new battery, screen, or advice on what to do or where to go with a broken device this is my first choice.
For example: $50 to transfer data off a inoperable device onto a new one is a steal! I could not have done it without them.”