REI is a well-regarded outdoor retail store known for its commitment to quality gear and customer satisfaction. The staff is frequently praised for being friendly, helpful, and knowledgeable. Customers have reported positive experiences, highlighting employees' willingness to assist them in finding the right products, such as shoes and backpacks, while also providing information on member benefits and sales. One customer noted the team's effort to ensure they received the best price by suggesting they return during an annual sale. The store also offers a generous one-year return policy, adding to the overall positive shopping experience. With an accessible parking lot and a focus on customer service, REI is a recommended destination for anyone looking for outdoor equipment and clothing.
Thank you, Willa. We appreciate all of your patience and help with our purchase of two hiking boots.
September 2026
Nice store with friendly staff. I was particularly impressed with Riley in the sho department. He had a lot of good running shoe knowledge and that is uncommon in stores that aren’t specifically specialty running stores. He’s a great asset to the store.
August 2026
A little expensive but the selection is very good as well as the service.
