Gerber Collision & Glass in Jacksonville offers a wide range of services including collision repair, auto body repair, dent and scratch removal, frame straightening, auto paint repair, and bumper repair. This full-service auto collision body shop is known for its welcoming and professional atmosphere. Customers frequently express satisfaction with the attentive service and clear communication throughout the repair process. Many reviews highlight the excellent customer service, with staff being described as informative, friendly, and understanding. One customer appreciated the quick turnaround, as they were back on the road with a rental the day after their accident. Another customer praised the manager for resolving an issue with their truck window, showcasing the business's commitment to customer satisfaction and follow-up. However, some experiences are mixed, with one customer detailing concerns about their repair process, including a lack of diagnostics and miscommunication regarding costs. Despite this, the overall sentiment remains positive, with many recommending Gerber Collision & Glass for their quality work and dedication to resolving customer issues. The combination of knowledgeable staff and a focus on customer care makes Gerber Collision & Glass a reliable choice for auto repairs. The business strives to ensure that every vehicle is returned to pre-accident condition and that customers feel supported throughout their experience.
I had a great experience. The young lady at the front desk front entrance was so polite and most of all very professional. Everything went so smooth and on point. Thanks to young lady at the front desk. Sorry I forgot your name. You are indeed a professional!!!
January 2026
I was so amazed with the body work that was done to my car. My mouth dropped opened. I am still smiling. I am pleased. People that know me driving my car saw it and thinking I am driving a brand new car. I got the your business cards. Yea
November 2025
Gerber and the services are great! Have had 2 repairs done and both have been excellent.
Specialties: Bumper Repair, Auto Glass, Auto Body, Collision Repair, Dent Repair, Collision Center, Windshield Replacement, Auto Body Repair, Body Shop
