Gerber Collision & Glass in Jacksonville offers a wide range of services including collision repair, auto body repair, dent and scratch removal, frame straightening, auto paint repair, and bumper repair. This full-service auto collision body shop is known for its welcoming and professional atmosphere. Customers frequently express satisfaction with the attentive service and clear communication throughout the repair process. Many reviews highlight the excellent customer service, with staff being described as informative, friendly, and understanding. One customer appreciated the quick turnaround, as they were back on the road with a rental the day after their accident. Another customer praised the manager for resolving an issue with their truck window, showcasing the business's commitment to customer satisfaction and follow-up. However, some experiences are mixed, with one customer detailing concerns about their repair process, including a lack of diagnostics and miscommunication regarding costs. Despite this, the overall sentiment remains positive, with many recommending Gerber Collision & Glass for their quality work and dedication to resolving customer issues. The combination of knowledgeable staff and a focus on customer care makes Gerber Collision & Glass a reliable choice for auto repairs. The business strives to ensure that every vehicle is returned to pre-accident condition and that customers feel supported throughout their experience.
Very professional and courteous from beginning to the end and my truck looks great. Also helps with enterprise is in the building also to get your rental if need. Very smooth process all the way around definitely recommend
July 2025
I was heading out of town with I was in an accident. Between this company and my insurance company, Farm Bureau I was on the road with a rental the next day that evening. I needed this welcoming and professional service because I was experiencing a headache and aches so my patience was low.
June 2025
I’ve had a fantastic experience with them! When I needed to drop off my commercial vehicle, they were so understanding and made sure I felt comfortable every step of the way. They really took the time to walk me through the entire process. I’ll definitely trust them with any collision repairs in the future!
Specialties: Bumper Repair, Auto Glass, Auto Body, Collision Repair, Dent Repair, Collision Center, Windshield Replacement, Auto Body Repair, Body Shop
