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“Jason not only did a GREAT job helping me but also my friend. I live close to this store & have gotten excellent advice every single time. Jason is super knowledgeable about the products - I learned so much!”
“The several times I've been there the staff was kind and helpful. Stephen has always been so helpful and I find him to be knowledgeable and easy to communicate with. Give that man a raise!”
“Brandon did a great job with helping me today with getting a phone , he didn't force me with an apple or galaxy he stuck with my comfort zone and got me a Motorola edge ! Very happy and recommend Brandon and this store! A+”
“Brandon Sotolongo was extremely helpful from start to finish. I needed internet for my new place and I didn’t know where to start. He gave me all the options and was very thorough. He was kind and understanding of my needs and budget. I’ve had the internet for a month and have had a great experience. I would definitely recommend working with him if you’re using Verizon.”
“I paid $65 for my screen protector a year ago and the salesman said I’d never have to buy another one because if anything happened a replacement would be free. I went to get a new one because mine indeed hit several cracks. My 14 Plus is considered out of date and no screensavers available unless I order online. Then I could bring it back to the store and they’ll install….but there would be a $5 fee to do that! Totally unacceptable. After 20+ years with Verizon I may consider parting ways.”
“I had an excellent experience with Boost Mobile’s customer service. The representative was patient, knowledgeable, and truly went above and beyond to help resolve my issue. Everything was explained clearly, and I never felt rushed or dismissed. It’s refreshing to receive such professional and friendly support. Highly recommend Boost Mobile for their outstanding customer service!”
“I had my screen fixed here last month and I dropped my phone again 2 days ago and got it fixed again yesterday. I was willing to pay full price again but it was under warranty so I didnt have to pay for anything. He was so kind and professional and even remembered my husband Jamar !! His service was excellent and honestly almost made us feel like family. I'd give 10 stars if I could. ?”
“So Kyle, Mario, and Ingrid. These are the great people that help me today. And I was very pleased with their service. They were very polite and very professional, and I would definitely recommend these people to anyone. Thank you for your service.”
“My husband and I had a great experience with Luis and Chris to help us with purchasing our Apple Watches. They were very knowledgeable on the products and patiently answered all of our questions. Luis helped set up my watch and took the time to show me all of the features. I highly recommend visiting this store for your ATT needs.”
“I have been going to the Merrill location for over a year now, and can I tell yall nothing but good things about that location, Tesla is the one that you want to deal with for sure!”
“Young lady Mecia was very helpful with my data transfer on my new phone and my wife plans on coming in next week to see her to purchase her new phone. Employees where nice and very welcoming I will be back with wifey to purchase new phone.”
“I had a fantastic experience at this store! Ivan and Melina were incredibly friendly and knowledgeable, taking the time to answer all my questions and helping me choose the best plan and devices for my needs. They made the process quick and easy, and I left feeling confident in my decision. The store was clean and well-organized, and I appreciated the personalized attention I received. Highly recommend this location for anyone in need of mobile services!”
“Rashad was the most attentive, interested, pleasant, and impressive individuals we've ever interacted with purchasing phones. We have a confusing phone situation and he took time to understand all the mechanics so he could provide exactly what we needed. Honestly, give that man promotion and keep him happy. He will go far and will take you with him!”
“I honestly couldn’t be happier with the service I received from Gloria at Fixie! From the moment I walked in, she was so sweet, professional, and clearly knew her stuff. My phone was a total mess — cracked screen, battery dying every hour — and I thought it was beyond saving. But she worked her magic!
She kept me updated the whole time, explained everything clearly, and even gave me tips to keep my phone healthy longer. I left with a phone that looked and worked like BRAND NEW. And the prices? Super fair. You can tell she actually cares about her customers, not just making a quick buck.
If you’re in Jacksonville and your phone’s acting like it needs therapy, just take it to Gloria, she’ll fix it up like it’s her own. 10/10, will definitely be back!”
“I just received excellent customer service from Josh and Kyree! I used to be an ATT Customer, but then switched to Xfinity. Now I'm back thanks to these guys doing a great job. They were Professional, polite and knowledgeable. Keep up the good work guys!”
“I went in this morning stressed out by the time I left the store I was a lot better. John was great he helped me set everything up on my phones and even helped with my EBB saved me money every month. I would recommend them to anyone. I'm glad we switched.”
“I was not happy about the fact that we had to start all over again and leave our Up Next after we’ve had it for years just so I could trade in my phone and we had already done so and then was told that we didn’t qualify after we paid the money and everything so we had to start all over again”
“Stopped in to get a new phone. Paulina was great, she understood exactly what it was that we needed, got us set up, and out of there within 30 minutes. I really appreciated that she didn’t try to sell me anything I didn’t need, and didn’t waste our time. Great customer service.”
“When working with a new company, as I just did, one often wonders if they will go the extra mile and if their word (character) is good. I found all of this to be true when working with Jason recently. My desktop computer crashed, and the mother board was severely damaged. The hard drive contained all my business records for 7 years – so yeah, really valuable data.Jason’s first attempt to find the data was unsuccessful. But he did not give up and did some deep scans and after a week he was able to recover all of the data. Jason’s customer service in a word; Tenacious. He just wouldn’t give up. I am so grateful for his knowledge and capabilities.”
“Yesterday we had a problem with our AT&T bill. It was the second time we had visited the store on San Jose Blvd. in Jacksonville, Fl. We were very seriously considering switching to a competitor because our problems were not resolved. Upon arriving we were greeted and impressed by the professionalism of your employee, Devon Patterson. He was so helpful in going over all of our questions and taking the time to resolve them. After he helped us I asked, “Are you the manager?” He answered, “No,” I said, “We’ll, you should be!” Our final decision was to stay with AT&T because of the help from Devon!”
“Amazing manager!!! Store was welcoming and sooo helpful. They also have alot of patience dealing with me and my daughter, she was not exactly thrilled to be in the store but the manager made our experience seamless and easy. Really helped our family with our service!”
“Jason, AT&T store manager, is a genius.
He is extremely knowledgable and efficient! Everyone I talk to in West Jacksonville uses Jason. and agrees.
He is the best!
Dr. R. Lipsey”
“The stores have great people to help you however the company needs some work. AT&T doesn’t have plans & phones that are a good fit for people that are disabled & on a fixed income nor do they have a good fit for older people on a fixed income. Shame on you AT&T!!!!”
“Kayleigh is so awesome and she did such a great job. She is supercalifragilisticexpialidocious the greatest store in Duval county they did and awesome job they went above and beyond to satisfy our needs do you wanna come to a great store come here”
“LaTron was fantastic. His follow up and patience made the transaction smooth and efficient. LaTron was very knowledgeable and informative about the process and finances associated with my plan. I recommend and will use LaTron for all things Verizon related.”
“Ive been dealing with this store in oakleaf for a while had an issue with my phone notification. Came in and the associate Bobby is the man fixed it in min. Where others out side the AT&T store couldn't. Bobby gives great service highly recommend this store and Bobby”
“Very helpful able to answer all questions and help me find everything I need even showed me how to get into things on my phone I don’t always know just a very wonderful experience happy customer.Dee was so very helpful, nice, and very helpful .”
“I was locked out of my phone, and I had one last attempt to get back into it. Huge shoutout to Jasmine with Asurion.
Jasmine, you helped me save years of memories for me.
I will never forget your patience, care, and compassion to help. You spent HOURS, one on one with me, trying to figure it out.
Thank you, Jasmine. Sincerely.
And yes, I have my pictures backed up now.?”
“Customer Service needs to be more engaging than it currently operates. I was there to upgrade to a new phone. And the wait was too long for a new phone activation.”
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“I went to this store to get the iPhone 16 Pro Max and I went to Jasper. He is very nice, and very detailed on everything you should know about the device you want. I previously had problems with getting the 16 pro max until I went to Jasper, and I was able to finally get it. He made jokes with us, and made me and my mom feel very welcome, and comfortable. Not only did I get the phone that I wanted, but my mom got the Samsung Galaxy S25 Ultra. My nephew also got the google pixel 9. We initially wanted only one phone but we left out with 3. I was very happy, and excited to finally get the phone. I paid way less than I would have anywhere else. We are all very happy with our new phones. And it’s all thanks to Jasper.”