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“Lucas was awesome, polite, helpful, resourceful, and kind. He spent an hour and a half helping us, and took the time to answer all of our questions and concerns. Everything we needed was addressed with care, and his genuineness was refreshing.”
“Ok this is my favorite Verizon Store as of today Virgin is very helpful and so nice. She walked me through the whole process of my new devices. She is amazing and very trustworthy. This is the best Verizon store if you have any needs or upgrades to your devices go to this one.”
“Brandon Sotolongo was extremely helpful from start to finish. I needed internet for my new place and I didn’t know where to start. He gave me all the options and was very thorough. He was kind and understanding of my needs and budget. I’ve had the internet for a month and have had a great experience. I would definitely recommend working with him if you’re using Verizon.”
“I normally don't post good or bad surveys, but had to take care of my man Dynall. This is the third time I stopped by a store with the same issues and finally got it resolved. If you need any phones issues or service, go see Dynall at the Verizon store close to Marbon road and San Jose.”
“I came in because I was not happy with the previous provider I had. I wanted to see if it was worth the switch even though I had had my previous provider for over 12 years. And let me tell you...IT WAS. Jason helped us navigate what plans and phones would make the most sense. He was so accommodating and knowledgeable. Answered all of our questions with ease. I cannot recommend Verizon and Jason more. If you plan on going to Verizon for any reason ask for him!”
“I had an excellent experience with Boost Mobile’s customer service. The representative was patient, knowledgeable, and truly went above and beyond to help resolve my issue. Everything was explained clearly, and I never felt rushed or dismissed. It’s refreshing to receive such professional and friendly support. Highly recommend Boost Mobile for their outstanding customer service!”
“I had my screen fixed here last month and I dropped my phone again 2 days ago and got it fixed again yesterday. I was willing to pay full price again but it was under warranty so I didnt have to pay for anything. He was so kind and professional and even remembered my husband Jamar !! His service was excellent and honestly almost made us feel like family. I'd give 10 stars if I could. ?”
“Tanner and Josh are amazing employees they got me in and out so fast the fastest I’ve ever been in a phone store I highly recommend coming to this att for all ur needs”
“So Kyle, Mario, and Ingrid. These are the great people that help me today. And I was very pleased with their service. They were very polite and very professional, and I would definitely recommend these people to anyone. Thank you for your service.”
“My husband and I had a great experience with Luis and Chris to help us with purchasing our Apple Watches. They were very knowledgeable on the products and patiently answered all of our questions. Luis helped set up my watch and took the time to show me all of the features. I highly recommend visiting this store for your ATT needs.”
“Rashad was the most attentive, interested, pleasant, and impressive individuals we've ever interacted with purchasing phones. We have a confusing phone situation and he took time to understand all the mechanics so he could provide exactly what we needed. Honestly, give that man promotion and keep him happy. He will go far and will take you with him!”
“I honestly couldn’t be happier with the service I received from Gloria at Fixie! From the moment I walked in, she was so sweet, professional, and clearly knew her stuff. My phone was a total mess — cracked screen, battery dying every hour — and I thought it was beyond saving. But she worked her magic!
She kept me updated the whole time, explained everything clearly, and even gave me tips to keep my phone healthy longer. I left with a phone that looked and worked like BRAND NEW. And the prices? Super fair. You can tell she actually cares about her customers, not just making a quick buck.
If you’re in Jacksonville and your phone’s acting like it needs therapy, just take it to Gloria, she’ll fix it up like it’s her own. 10/10, will definitely be back!”
“Brea is amazing! If you need a phone I would go see her! She was patient, answered all my questions, and had me several lines set up in less then 30 min. Thk u Brea!!!”
“Sol is absolutely amazing and knows exactly what she is doing when it comes to her job, I know there was a time that I was having a bad day and came in a little frustrated and she brightened up my day and put a smile on my face. You can tell that she is always a blessing to have around.”
“I was not happy about the fact that we had to start all over again and leave our Up Next after we’ve had it for years just so I could trade in my phone and we had already done so and then was told that we didn’t qualify after we paid the money and everything so we had to start all over again”
“Wanted information about ATT fiber. The folks at the store were great and explained everything. Since I have ATT for iPhone there was a special package that actually was cheaper than I'm paying now. Instolation was set for 2 days later.”
“Yesterday we had a problem with our AT&T bill. It was the second time we had visited the store on San Jose Blvd. in Jacksonville, Fl. We were very seriously considering switching to a competitor because our problems were not resolved. Upon arriving we were greeted and impressed by the professionalism of your employee, Devon Patterson. He was so helpful in going over all of our questions and taking the time to resolve them. After he helped us I asked, “Are you the manager?” He answered, “No,” I said, “We’ll, you should be!” Our final decision was to stay with AT&T because of the help from Devon!”
“This store experience was amazing. Stephen Sheehan answered all my many questions and helped me with my multiple purchases. He was swamped and the only one here. He still helped with a positive attitude and demeanor.
I will be back March 11 to get new samsung as well.
I literally left the AT&T store in oakleaf Town center due to poor attitudes and customer service. I am very happy that o left there and came to this store.”
“I’d give 10 stars if I could!!!
I’ve used Computer & Phone twice in the past year to help me with problems I had with my iPhone. I not only received the necessary repairs at a very reasonable price but phenomenal customer service!
As a not-so-tech-savvy senior citizen, I appreciate so much how Jason always patiently & thoroughly explains everything to me!”
“Todd, at the Regency store, is the go to guy. I was having major problems with my current phone and he found me a plan, a number I could remember, and GREAT service. My experience with Todd was a perfect phone experience (I have had terrible service and customer service with other providers). Thank you Todd for an excellent experience!!”
“I had a great experience with the AT&T sales rep Roshan who sold me my phone. Very professional, smart, and easy to talk to. He explained everything clearly, helped me choose the best option, and made sure I was completely satisfied before I left. Highly recommend!”
“Jacob and Jaime provided excellent customer service. They took their time and explained everything to me about the additional service I was requesting. They were professional and made me feel comfortable.”
“Went in on Friday and big Verizon messed up and had to wait until Sunday to get new phone. Went in on Sunday had same problem but the team went above and beyond to make sure I left with my new phone which I did.”
“Took my mom in to transfer her information to a new phone. The young lady (Lay) helped us out. She went above and beyond to provide good customer service to my mom. Greatly appreciated it.”
“The stores have great people to help you however the company needs some work. AT&T doesn’t have plans & phones that are a good fit for people that are disabled & on a fixed income nor do they have a good fit for older people on a fixed income. Shame on you AT&T!!!!”
“Kayleigh is so awesome and she did such a great job. She is supercalifragilisticexpialidocious the greatest store in Duval county they did and awesome job they went above and beyond to satisfy our needs do you wanna come to a great store come here”
“Came in to switch my service from verizon to At&T. Lawrence did absolutely phenomenal!! Made the process super easy and painless. Even got my husband a work phone and he made that easy for us as well. Definitely recommend switching and asking for Lawrence!!”
“The store has great employees and know their things about phones! My sister and I are on vacation and she has cricket. The female Kiara and the gentleman Avery were so nice!”
“Terrance was absolutely amazing.. so joyful, welcoming, and eager to help from the moment I walked in. He immediately assisted me and provided multiple options to resolve my issue. He answered all of my questions thoroughly and made sure I fully understood everything that was explained. His customer service was exceptional, and I will definitely be returning to this specific store!”
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“We had a young man named Delali Simpson, we came in to pick up some phones and transfer the data and he did an amazing job. He was very patient and we had a great experience getting our phones. Would recommend coming to see this guy!”