Cellular Sales, a local Verizon store located at 12230 San Jose Blvd., offers a friendly and helpful in-person Verizon Wireless experience. Customers praise the store’s staff for their excellent customer service, with several reviews highlighting specific employees who go above and beyond. Brandon Esteves is recognized for his patient and knowledgeable assistance, helping customers upgrade phones such as the Motorola edge+ and fixing Bluetooth issues quickly. Pinky is appreciated for her dedication and quick resolution of billing problems, making sure customers leave satisfied. Jasper received high praise for making the process of buying a new iPhone SE smooth, explaining options clearly, setting up accounts, and ensuring everything worked before customers left. The store is also known for offering assistance with upgrading devices, shopping for accessories, and exploring exclusive Verizon services and promotions. Many reviews mention that the staff listens to customers’ needs without pressuring them and provides personalized help. Overall, the store provides a positive experience characterized by professionalism, patience, and genuine care, making it a recommended place for Verizon customers to get help with their phones and plans.
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February 2026
I normally don't post good or bad surveys, but had to take care of my man Dynall. This is the third time I stopped by a store with the same issues and finally got it resolved. If you need any phones issues or service, go see Dynall at the Verizon store close to Marbon road and San Jose.
March 2025
My husband and I upgraded our phones today. Sean was extremely helpful, patient, and courteous. We greatly appreciate the terrific customer service!
