Verizon offers a wide range of mobile, 5G home internet, and business services at their Jacksonville store. Customers can also conveniently schedule in-store appointments or place online orders with free 2-day shipping, express lockers, and same-day delivery options. The store's staff, such as Pinky, Jacob Naugle, Eric Wulf, and Alan Hirsch, have been praised for their excellent customer service, patience, and willingness to address customer needs and concerns. Clients appreciate the store's ability to resolve issues, such as phone transfers and insurance claims, efficiently and effectively. Overall, Verizon provides a great experience for its customers, with helpful and knowledgeable staff dedicated to meeting their needs.
I switched my service away from Verizon about 2 days ago but thanks to Jasper I'm back. He gave me an amazing experience and explained everything to me. He was very nice and patient. If I need anything else I'm coming right back to this location! 10 stars!!
January 2026
Walked in with my husband just to browse and ended up walking out with brand new phones. Gil assisted us and he was nothing but helpful and great! He explained very thoroughly, listened and answered many questions genuinely. Him and the rest of the staff were super nice, we’d definitely go back and see him for anything... read full comment
January 2026
My commendations to manager Wesley at the San Jose Jacksonville store! Patience and great technological knowledge helped me switch to an I17 pro in no time. Thank you to Wesley from a longtime Verizon customer!
