Walgreens, a popular pharmacy chain, has received mixed reviews from customers. While some have praised the friendly and professional staff, efficient service, and affordable prices, others have expressed concerns about long wait times and poor management. The pharmacy department has been a point of contention, with customers reporting lengthy wait times regardless of the time of day. The business is encouraged to address this issue by hiring more staff or improving employee time management. However, the customer service in the photo department has been a bright spot, with one customer commending the professionalism and composure of an employee named Shanice, who was able to handle rude customers with grace. Overall, the store is described as clean, well-organized, and fully stocked with health essentials. The customer service at the front counter has also been praised as great. While the pharmacy experience has been frustrating for some, the business is generally viewed as affordable and convenient. Unfortunately, one customer had a disappointing experience with a photo order, where the photobook machine was down, and the manager was unhelpful in resolving the issue. The business is encouraged to improve its communication and problem-solving skills in such situations to ensure a better customer experience.
Although the pharmacy was extremely busy, I was able to get a much needed prescription the same day. Clarissa is always kind and her willingness to help never goes unnoticed. I feel like a valued customer!
May 2026
Every month there is an issue with at least one of my medications.
May 2026
Quality service, just busy enough to create an extended wait at the pharmacy. Still better than CVS.
