Metro by T-Mobile at 226 S 1st St offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The store is known for its friendly and helpful staff who provide great customer service. Customers appreciate the staff's kindness, attentiveness, and willingness to listen to their needs. Several reviews highlight staff members such as Jess, who quickly helped a customer find the right plan that saved money, and Tonya, who was cheerful, understanding, and knowledgeable about phones and 5G options. Another customer praised an employee for being very kind and attentive, making their experience enjoyable. Additionally, Antonio assisted a customer in applying for smartpay, which helped lower their cost for a 5G phone, showcasing the staff’s dedication to good service. Overall, the store provides helpful assistance, friendly service, and a welcoming environment for those looking for prepaid plans and new phones.
I came in today to Metro on 1st Street about a screen protector and also to get the headphone set and Emily was one of the greatest persons I've met and shes very helpful I think she should be a manager!
July 2025
Jess was amazing!!!! from the second i walked in she got straight to business and put me on a right plan that saves a lot more money right now and later on in the future! 100% recommend to come and see Jess with any issues! GIVE HER A RAISE!!!
March 2024
The guy that works there has to be the nicest person I've met in lake Wales very kind and he listened to my wants and needs great job
