The Verizon store in Lake Wales offers a welcoming and safe environment with friendly and efficient staff. Customers appreciate the helpful and patient service, especially when upgrading phones like iPhones, Samsung Galaxy, or Motorola edge+. Many reviews highlight the staff's kindness and willingness to explain new features, making the experience comfortable for all, including older customers. The store is known for its personable employees who go above and beyond, such as delivering phones directly to customers' workplaces and helping them save money on plans. Visitors often leave satisfied, mentioning their likelihood to return and recommend the store to others. The store also provides a variety of wireless accessories, Verizon services, and current promotions. Overall, the Lake Wales Verizon store is highly recommended for anyone needing new phones or assistance with their Verizon plans, thanks to its inviting atmosphere and dedicated customer service.
Great store location staff was very professional and helpful. We dealt with Kevin and Nic who was in training. Answered all our questions and fixed our issue. I would suggest if your in the area and need a phone or help ask for Kevin.
August 2026
Kevin gave excellent service and communicated professionally. He made us feel like we were important.
August 2026
Brandon did an amazing job! Thank you for your help and giving us the best deal ever.
