The Verizon store in Lake Wales offers a welcoming and safe environment with friendly and efficient staff. Customers appreciate the helpful and patient service, especially when upgrading phones like iPhones, Samsung Galaxy, or Motorola edge+. Many reviews highlight the staff's kindness and willingness to explain new features, making the experience comfortable for all, including older customers. The store is known for its personable employees who go above and beyond, such as delivering phones directly to customers' workplaces and helping them save money on plans. Visitors often leave satisfied, mentioning their likelihood to return and recommend the store to others. The store also provides a variety of wireless accessories, Verizon services, and current promotions. Overall, the Lake Wales Verizon store is highly recommended for anyone needing new phones or assistance with their Verizon plans, thanks to its inviting atmosphere and dedicated customer service.
Emilee and Jeremy were very helpful and knowledgeable. Emilee went above and beyond with customer service and finding a solution for my issues. Also they were very welcoming and friendly. I will most definitely be returning to do business with them.
March 2026
Very knowledgeable. Pleasure to have met. Took care of the issues and everything works as expected.
March 2026
Greg, thank you sooo much ! This was literally a great experience. He was welcoming and super helpful. I left super happy thank you again Greg !!!!!! 10 stars if we could
