Cricket Wireless Authorized Retailer in Leesburg is highly praised for its friendly and professional staff. Customers have consistently found the team to be courteous, helpful, and knowledgeable. Citlali and Naydelyn are recognized for their friendly and helpful attitude, making the experience enjoyable. Mariam is noted for her outstanding knowledge and positive attitude, with many customers happy to do business with her team. The staff is patient, explains details well, and provides excellent customer service, making customers feel valued. However, some concerns about extra charges without prior notice have been mentioned, especially when upgrading phones. Overall, customers appreciate the quick and friendly assistance, especially when resolving issues like SIM card problems. Many express loyalty to Cricket due to the good service and helpful staff, making the Leesburg location a recommended place for wireless needs.
It is a wireless store what else can you say about it
January 2026
As soon as I walked in - I was immediately greeted and offered help. Carlos showed me different phone options and answered all of my questions. Carlos was very helpful and assisted with upgrading multiple phones for me. The young lady working there was also very friendly and helpful. Awesome customer service and teamwork!... read full comment
June 2025
Really clean store, wide range of products, and their sales people are very nice as well as knowledgeable.Carlos and Citlali especially were very helpful when I brought my mom in to get her phone looked at. Thank you Carlos and Citlali!!!
