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“Elenita is the kindest, most thoughtful, and attentive person. She goes out of her way to help anyone in need, expecting nothing in return. Without a doubt, she stands out as the best and most dedicated USPS employee—a true example of excellence and compassion.”
“A USPS Location That Truly Deserves 5 Stars
I typically never write reviews, but this USPS location absolutely earned it. As someone who runs an e-commerce business and ships packages almost daily, I’ve been to more post offices than I can count and I can confidently say this one stands out in the best way possible.
The staff here are incredibly knowledgeable, efficient, and quick. They clearly know what they’re doing and keep the line moving, even during busy hours. But what really makes this place different is how nice and helpful everyone is. That kind of service is rare at a USPS, and it makes a huge difference when you’re here all the time.
If you rely on USPS for business or just need to drop something off, this location is a gem. I’m grateful to have them in my neighborhood”
“Nathalie helped me with my immigration process very efficiently, I loved her service and I absolutely recommend her to anyone who needs to do an immigration procedure, with a lot of experience and empathy, professional and effective to be successful in any case. Thank you for all your help and patience Nathalie, my father will finally have the opportunity to come to the United States. God bless her! ❤️”
“I wish I'd gotten her name, but the woman working this morning was so kind and helpful, I'm really grateful for her. She was quick and efficient but very patient with me as she walked me through the steps of sending a large package. Thank you!”
“I usually have a good experience here when Ms. Angela is around. One of the most friendliest representatives. Sharlene is just as great, but she retired recently, but they both made and make me want to return to this post office.”
“Demetria Stovall and Marquiet are just amazing customer service! Went above and beyond to help me change the wrong package. After store closure they still assisted me and they need a raise.”
“People we need to treat our Postal workers amazing, my Post service is really sweet with me and does a great job , also today i Went for my passport , it was fast easy and painless , I loved the smile and the beautiful way I was treated. I believe this place has done some major good work , if i hqve ever had trouble they will fix it , I have been getting my deliveries from here since 2005 and now 2024 its Spectacular it deserves a review and a re consideration by those who had one bad moment cnnot turn you sour, we are working together.”
8:30AM - 5:30PM
12590 Pines Blvd, Pembroke Pines
Post Offices
“Karla was super helpful and really took your time with me. It took a little time to be serviced because the post office was packed but she was so Polite and very knowledgeable”
“I’ll preface this by saying I was a little nervous about coming to this location after reading the reviews. However, I needed to mail a pkg. I walked in and was immediately greeted by two employees with big smiles. They were both so kind and helpful. We laughed and talked and it felt like being in my post office in my home town in NY where I know everyone. Seriously, I think people don’t often take the time to write the good review or to praise the ones who genuinely go above and beyond with customer service. These two need to know what a positive difference they’re making! It means so much, thank you!”
“Jose Lopez you forgot something about your visit you didn’t want to wait I ask hold on I’m helping someone,you then threw your package on scale I said no your not gonna do that the police will come ok Ma’Am you were wigs too”
“I was recommended by a staff member who worked at another post office and to avoid the other ones in the area. Afterwards, I decided to check it out when I was in the Ojus area. The majority of the staff is very friendly. This is now second go-to USPS location (even if it's a little further away) in case my usual one is closed.”
“Had a great experience today! Parking was a bit of a nightmare but the 2 USPS workers were incredibly helpful and kind. Riga, the USPS agent assigned to passports, had me in and out, processed and photo taken in under 10 minutes. I live near a different post office and it’s so nice to find an efficient location, relatively close to me. I didn’t catch the other employee’s name but she was a young woman in her 20’s, and she was incredibly pleasant and friendly as well!”
“The staff at this place is excellent, always attentive and attentive from the moment you arrive, always willing to help and provide information, excellent ♥️”
“Came in on 7/18, Jessica was super helpful & made the process easy. Knocked off a point only because there are no pens available to fill out the forms before you get to the counter.”
“Wow! Such pleasant clerks, super fast service every time.
Today, Jennifer helped me out, and took care of everything so quickly.
By far the best post office in Miami”
“Every negative review for this office is crazy. If you’re late for a passport appointments, for ANY appointment you would have to reschedule especially at USCIS. Your documents not ready? Get to the back of the line until they are. Having a problem purchasing tape? THIS IS A BUSINESS. Their job is to make money! Nothing is free!
It’s sad how many illiterate people make reviews because they are told a company policy or say “We pay your salary”. The post Office has policies, and just like any other place some follow it and some don’t. Do your research Post Office pays their employees unlike most government jobs. I’ve had plenty of interactions with Shunda and Agnes and she follows the rules.
I love this office. And it’s a shame how many people get upset because you can’t have your way.”
“The five stars is for Scarlett who’s always super professional and hard working. The rest of the employees here seem to have taken the pop copy training manual from the Chappelle Show literally. I don’t entirely blame em’ cause USPS should hire more staff and provide adequate breaks and down time for their staff. But dang don’t take it out on the innocent clients talk to your superiors about more pay and breaks etc…”
“I received wonderful service from Kendra. She informed me about something that I was mailing. She was such great help and had a smile on her face while doing so. This is one of the best services I’ve ever received from USPS in general. Monday morning and such great customer service. Thank you Kendra!!!!”
8:30AM - 5PM
3500 S Dixie Hwy, Miami
Post Offices
“Suggest you ignore the 1-star reviews from people who were annoyed that this is a retail post office. The USPS web site could probably be clearer, but that's not this location's fault.The location is a 5-star package center, where you can pick up packages that are being held or couldn't be delivered. In my case, my wife sent a surprise care package that was accidentally marked for being returned to her. Thanks to the efforts of Miss Ross at this location, the package was redirected back to me, much to my wife's delight.Knowing how much this meant to my wife, Miss Ross went above and beyond to give me daily updates until delivery was certain. Hats off to her! ??”
“They should put more staff to work and the correspondence that is in the pioboxes cannot be picked up outside of post office hours. It doesn't seem good to me since I am paid for my correspondence and I can pick it up when I return from work. That is my opinion.”
“I'm surprised this place has a 2.0 rating. The supervisor there looks serious but shes respectful and very helpful. Along with her employees. Service is A1. Besides it being my local post office , I enjoy coming here. Ratings on here are not accurate . Convenient and fast . 5 stars!”
“This review is for Miss Marilyn. What a god send. Tell me about patience, attention to detail, and absolutely going ever extra mile. She even ran me down after finishing my complicated shipping (to APO) because I had forgotten my receipt. She is the definition of what postal workers should strive to be!”
“Very good service at this post office..
for those who don’t like this PO go to the Washington ave PO and you will really see horrible service ! And very nasty people that treat you terribly!”
“After 27 years working here. I love it.
Good team to work. I love giving good customer service. We make American passports, fingerprints, we send packages to any corner of the world. We sell stamps, cards, gift cards. We have P.O. boxes for rent. Come and see for yourself. 3690 w 18 ave. Best Post Office in Hialeah.”
7:30AM - 9PM
2200 NW 72nd Ave Stop 3, Miami
Post Offices
“Saved me more than once due to its late hours (being opened longer than most other sites). It is difficult, they are swamped with Amazon marketplace and large orders along with folks (I was one) stressed trying to get their items sent. Be patient and good luck. They to take a lot of crap from folks that is rude, crude and unnecessary.”
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“This is my local post office and I've used them for everything from prepaid returns to buying stamps to sending international packages to money orders. Usually very little wait time, and friendly interactions with the experienced and efficient staff. It's so convenient and pleasant (unusually so by Miami customer service standards) that I'm honestly afraid DeJoy will shut this location down. Treat the staff with kindness and respect and it will be reciprocated!”