Best Buy is a store to buy everything from cell phones to household appliances. The staff are often described as attentive, patient, softspoken, kind, super knowledgeable, and professional, with specific help for repairs and issues. Many customers report fair prices and unmissable Black Friday promotions, and positive interactions with staff keep them shopping in the store. However, experiences can vary. Some customers report rude employees, very low stock, and difficulty finding someone to help. The online order and in-store pickup process receives significant criticism for being a huge waste of time, with long waits and understaffed counters, leading some to suggest shopping elsewhere online. While many praise the helpful staff, others describe frustrating experiences with counter-productive service and feeling sent in circles.
Randy and Kadisha from Geek Squad were Awsome and professional at installing my 83 oled. Im very happy with the service they provided.
January 2026
Was super happy with the service. Didn't try to upsell, understood what I wanted and was able to find a nearby store that had it in stock.
January 2026
Great experience today at this store. Oscar our salesman at the home theater department was really helpful, knowledgeable and patient with us! Thank you!
