The Ritz-Carlton Key Biscayne is a luxurious resort that has undergone a recent renovation, creating a beautiful and relaxing oasis for guests. From the moment of arrival, the staff goes above and beyond to ensure an exceptional experience. The property boasts stunning ocean views, immaculate rooms, and excellent on-site dining options. Guests are greeted with warmth and professionalism, with staff members like Gus, Francine, Robert, Brandon, Christina, and Josh providing attentive and personalized service throughout the stay. The highlight of the experience is the extraordinary staff, who consistently go the extra mile to make guests feel special. Standout employees include Karen, the Dune restaurant hostess, who surprised a couple celebrating their anniversary with a thoughtful gesture, and Lavar, who ensured their reservation was set up perfectly. Other staff members, such as Frank, Derek, Adelsa, Josue, Maritza, Elvis, Ashley, Juan, Kyle, and David, all contributed to an unforgettable stay through their kindness, attentiveness, and hospitality. Whether it's the recent renovations, the stunning views, the delicious dining, or the exceptional service, the Ritz-Carlton Key Biscayne consistently delivers an exceptional experience for its guests. It's no wonder that many return year after year, drawn back by the resort's commitment to excellence and the warmth of its staff.
Beautiful new decor. Staff is very anxious to please. Room shower was warm, not hot at 8:45 AM and toilet paper is thin. Great views & Geno? the pool bartender makes for a special time. The GM was very involved with the guests.
December 2025
My favorite hotel ,very friendly ,service is great, food is great !!!
October 2025
Re-tinting all of the Executive Suites at the Ritz Carlton Key Biscayne, Miami