“Omigoodness we came in to the Leesburg store here on 441 and can’t say enough great things about Kat and the rest of the staff in this store. Amazingly friendly, helpful, and made everything clear and simple. Thank you so much for keeping such good people on your staff!”
“Yesterday I was on the phone with a good friend of mine. Who’s also a T-Mobile customer. He lives out towards Lake County so he went to a store in Eustis. He got a new phone so he needed his information transferred over and his new phone set up. He’s not the most up-to-date guy when it comes to technology if you know what So he needs assistance when he goes to places like that. He had let me know that the store and used to treated him terribly. He didn’t know his Apple ID and right then and there they had an attitude about it and also they told him that they couldn’t transfer information from one phone to another, which is completely untrue. He ended up, leaving their upset and unhappy. It was a waste of time. At that point I told him that I have been using the Tmobile store in the Victoria Plaza in Apopka for the longest time and the staff up there is always more than helpful the last time three months ago I got a new phone. I didn’t remember my Apple ID and I only need that they transferred all my stuff over and they made it a very positive experience. He went today and thanks to Natalia a young lady that worked there she made it look effortlessly and it was painless. She retrieved his Apple ID or password whatever it was she transferred all his data and he was so happy and he called me to tell me thank you for sending me to those people. Customer service over the last couple decades has suffered and when you have people like Natalia and the staff up at that store go above and beyond. It’s a breath of fresh air to know that there are still some people that appreciate you as a customer. I hope that people over this staff area manager’s district managers supervisors whoever check these reviews because this staff for the longest time has always done their job at a high level.”
“Best store and service. The owner is v friendly and helpful. He would spend hour to help you. So kind and friendly. I always go to him when i pay my hills or renew my phone.”
“The employee, Celia, did a fantastic and exceptional job with explaining my options, and finding the perfect phone for me. Quick, knowledgeable, and efficient, she's all I could possibly ask for when going into a phone store, and I'm sure we're all aware of how that usually goes, haha. If there was a scale for glowing reviews, Celia is the equivalent of the sun! I'll be coming back to this location for as long as they are here!”
“Got my new phone here and had a wonderful experience. Selwyn didn't just push me through like I was just another customer. They took their time to explain and show things to me. I was missing some contacts and they were able to restore the ones I was missing. I am very pleased with the help and service I received here and highly recommend this location.”