Macy's is an iconic department store offering a first class selection of top fashion brands, clothing, shoes, housewares, gifts, and furniture. While this location is not large, it has a good men's department and some super deals. The store is very clean. Many shoppers report friendly and helpful staff, with specific team members receiving high praise for exceptional, knowledgeable, and pleasant customer service that creates a wonderful shopping experience. However, experiences can vary, with some customers encountering staff perceived as rude or unhelpful. Shoppers love the clothes and other items, appreciating the ability to visit a physical store versus shopping only online. The fragrance department features exclusive scents that customers highly recommend. Overall, it remains a great store where many plan to return.
This Macy's store in Naples is beautiful. Such a well stocked store. Great layout. Excellent pricing. Sales staff was very helpful.
May 2026
I rarely go to Macy's. After 3 years they closed my account. So I opened a new one and received a 30% discount on my purchase. Up to a $100. Take advantage of the discounts!
May 2026
Raquel was super helpful and hospitable. It’s rare to come across such genuinely kind people like her in the retail/service industry nowadays
