“After having to fire my pool company, I was honestly overwhelmed trying to get my pool back under control. Walking into Leslie’s, I wasn’t expecting the level of care and customer service I received from George and Charron. They were genuinely apologetic that my pool had gotten into such poor condition by the company I had trusted. They took the time to listen to what had happened, test my water and explain every result. They put together a plan that would get my pool back on track without wasting my money and wrote in even more detailed notes to help walk me through every step since my husband was traveling for work. At no point did I feel like they were trying to sell me products I didn’t need. Instead, they were thoughtful about my budget and helped me prioritize exactly what was necessary. Their knowledge, patience, and willingness to educate me gave me the confidence to take back control of my pool. What started as a green cloudy, algae-filled pool is now crystal clear thanks to their guidance. George and Charron are true assets to Leslie’s. They genuinely care about their customers, treat people with kindness and respect, and go the extra mile to make sure you’re successful. In a time when great customer service can be hard to find, they absolutely exceeded every expectation. Thank you both for turning such a frustrating experience into a positive one. You’ve earned a loyal customer, and I won’t hesitate to recommend Leslie’s to anyone who needs honest advice and exceptional service.”
“Stereo Steve G. aka DJ Steve G. made our weekend Home Depot trip special! Great way to start the weekend, listening to his playlist on the stereo he wheeled around the whole store to get the day going. The patio furniture sale was too good to pass up, but we really appreciated his patience, music selection, energy, and customer service. Thank you!”
“Finally stopped in to check it out, thought it was affiliated with Home Depot, but the staff who greeted us at the door explained that they were a Mobile Home distribution outfitters with kitchen, bathroom, windows, doors🚪, and prefabricated stairs/steps for entryway access.”
“We were on the search for a new birdbath, and chose to go to Lowe’s because their prices and selection was much better than their competitors. When we got there they were out of reach and an associate saw us struggling to reach one and stepped up to help, he was also extremely knowledgeable and friendly. I honestly prefer this Lowe’s to other stores because of their friendly staff and clean store. They also took the time to landscape their parking lot and it looks so classy. I always have a wonderful experience when I go shopping at this store. Highly recommend”
“Great rental center. They are well managed in materials that you'll need to do. The job, and if you rent your equipment towards the end of the day, then you kind of get a little bit extra time”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.