Best Buy, a popular electronics retailer, has received mixed reviews from customers. Shilo, a female associate, was praised for her exceptional customer service, helpfulness, and cost-effective recommendations for a laptop and radar detector purchase. Customers appreciated her pleasant demeanor and described her as a "wonderful person." Another customer was satisfied with the store's delivery service, while a third experienced a good overall experience despite a minor issue with a laptop's battery. The store's employees were commended for their kindness and assistance with trade-ins and order pickups. However, one customer felt the lack of salesperson attention, particularly in the car audio section. In contrast, a customer who visited the Waterford location had a positive experience, with Matt from the Geek Squad resolving their daughter's MacBook Air charging issue and providing helpful advice.
The store had everything I needed and two employees took the time to find just what I needed at the best price. They made sure I had exactly what would fit and did not try to up sell. I trust Best Buy! They have never let me down.
August 2026
Great service laptop was missing a charger and wasn't disclosed online manager was called and issue was resolved greater service
August 2026
I bought a new TV online for a great price. I was able to pick it up after work. Great customer service.
