Rooms are past their prime, but the layout/size and amenities are great. Staff service made up for the older room, everyone we interacted with was so friendly and accommodating. They have a text concierge service that is manned by humans 24/7 and was very helpful. The proximity to Universal was an obvious plus.
December 2023
After waiting 40 min. the drinks arrived. The food never arrived and when we asked they just said "sorry the kitchen is full". I don't give 0 stars because the app does not have the option.
June 2023
Great location. Park your car and walk to everything Universal! Staff is great as well. Rained Saturday and we got soaked on walk back to hotel. When we walked into the hotel someone was there handing us a warm towel. Pretty impressive. Hard Rock NEVER disappoints.
