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“This store really has exceptional employees the level of quality customer service you receive is top tier. I had the same employee both visits and he goes above and beyond in my perspective he crosses all of T’s and dots his I’s he is a stellar employee and very knowledgeable. This will always be my store for my ATT needs. They are courteous, knowledgeable, and deliver quality service and you can’t get that everywhere . I wish I knew the employees name he needs to be addressed separately.”
“What an amazing experience Humberto was patient, knowledgeable and friendly. I felt so welcome and he was able to successfully take care of my need! Great experience!!!!”
“Hours of Operation varies. Open sign usually visible, although it seems otherwise. You have to call the number posted in front of the Store, if there's no one there. Wait is less likely to be long. The Staff is Polite, Respectful, Knowledgeable and More likely to give You great deals on Phones, services and accessories for being a Loyal customer.”
“I had a fantastic experience at T-Mobile thanks to Jan and Luis! From the moment I walked in, they were both incredibly helpful, professional, and patient. They went above and beyond to make sure all my questions were answered and that I left completely satisfied with my service. It’s rare to come across such genuine and attentive customer care, and I truly appreciated how smooth and stress-free they made the whole process. Thank you, Jan and Luis, for your outstanding service!”
“I received wonderful attention from Robel and Daniel . I recommend this AT&T located in Pembroke Mall. Their vibe is wonderful and their attention is super good.”
“Great place with positive attitude when you go, and very helpful young girl in the front. She helped me in a getting a new phone. And setting up features and great conversation and willing to help always.”
“Great Service and Friendly Staff!
Stopped by this AT&T store and had a great experience. The staff was knowledgeable, patient, and helped me upgrade my phone quickly. No pressure, just helpful service. Highly recommend this location!”
11AM - 8PM
151 SW 184th Ave, Pembroke Pines
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“My son’s uses his iPad as a speech device and unfortunately the screen shattered. They quickly repaired it for us and couldn’t be more grateful for their service.”
“Elohim is the best!! He really took the time to understand what my needs are and offered the best solution for these. He is very nice and available even after the purchase to answer questions and offer an amazing customer service!!!”
“I’m very happy with the service and expertise at this att location, Eddie helped me tremendously and was very professional and knowledgeable, thank you Eddie so much for your help ? happy customer”
“Had the opportunity to work with Franklin Gonzalez. This employee was exceptionally excellent, worked beyond expectations, profoundly impressed and overly satisfied with his customer service. Please asked for Franklin Gonzalez when you come here. An expert in his work and knowledge of T-Mobile. Made the T-Mobile experience exceedingly worthy. Promotion much needed.”
“On Saturday I arrived with the intention of purchasing a product in the store, they placed me on a waiting list to be attended to by someone who spoke Spanish, unfortunately I waited an hour and I could not be assisted apart from me there were more people waiting for someone who spoke Spanish. On Sunday I attended again and this time they were able to help me, it was incredible attention from both Jeff (the only boy who spoke Spanish at that time) and the manager, Amanda, yes, I remember correctly, both of them were able to solve my concern and help with what I needed.
I give 4 stars because I think there should be more people who speak Spanish in the store. I want to highlight that on Saturday there were 5 people who spoke English and only 1 who spoke Spanish.
I know that we are in the United States where English should be spoken, but there are many people who unfortunately cannot, they are barely arriving or, as in my case, who understand it very well but cannot communicate in the same way.
I hope they can hire more people who speak Spanish. This store is one of my favorites.
I emphasize the attention of Jeff and Amanda. I give them 10 stars. ✨”
10AM - 6PM
7823 Pines Blvd, Pembroke Pines
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“If I could I would put more stars, 100% positive and grateful for the best service, quality and patience for all customers. ???Lisandro and Bárbara were unconditional in their customer service.”
“I’m so grateful and glad I went to this store, Elian and Ricardo helped me get my phone activated and was patient and did a great job, they should definitely be promoted!! Best experience with Metro ever. Thank you so much”
“Marisela and Axel did a great job getting me a new phone for my daughter!!! They made sure that I got a good cover, screen protector, and her same number transferred. They even included a few freebies!! Thank you so much. I’ll be back when I need to upgrade my phone.”
“They were great. Took me right in, no waiting, took their time helping me and fixed my problem just like that. I'm so happy to be back with T-mobile. I never should have switched.”
“WOW! They really know what they're doing! After being told different things in other places and still coming out without a solution, they were able to fix it for me! 100% recommend, not only is the service great but the customer service!”
“The customer experience isn’t just about the way you develop your products and deliver your services. It’s also about the way you treat your customers. With your courteous treatment you makes me your walking advertisement.”
“Customer service is above and beyond!! Upgraded my phone and set up the new phone for me while I grabbed a bite to eat. My old phone was glitchy really bad so it was difficult to get all my data. However Max took the time and got all my data transferred and let me go grab some lunch while he worked on my phone. I recommend this store to everyone who needs a cellphone and appreciates excellent service.”
“He remplazado la pantalla de mi celular 2 veces y han hecho gran trabajo, el dueno de la tienda es muy amable y te ayuda en todo lo que está a su alcance, el servicio es maravilloso puedo ir a esa tienda las veces que sean necesaria 😘”
“First time at this location went here because people at the Taft St Stire have heavy accents an hard to understand. I was being helped by a young lady who Lupida, at first I felt she was not listening to my concern with my phone and was going to buy a new one because I ran out if memory. I bought a memory card from Taft Street Metro Store and was told by them that they transferred all I had on it and to find out that didn't happen after I got Lupida to look at my phone....I barked at her at first because I felt she wasn't listening to me BUT SHE ENDED Up HELPING ME ALOT and saved me from having to buy a new phone that I really didn't need..THANKS AGAIN Lupida I pore crate Your Help Today!!!!”
“This store location is top notch. They care and value their customers. I recommend this location. They provide excellent customer service and literally every employee has a smile on their face and is willing to assist current and future customers.”
“I went to the store on the recommendation of a friend, to buy a released computer since I live in Argentina. Excellent attention from Ross and David, good prices and excellent service”
“I would like to give a special recognition to Jason for helping me out. He was very patient , and helpful. Thank you for providing such an excellent service and for being so patient I appreciate your help.
Thank you !!??”
“I had a less than 10 min wait time with 3 people before me. I received great customer service when returning a supposedly “new” modem that Xfinity had shipped out to me. It was a used one & I wasn’t going to be responsible for it in the long run. Customer service rep Gio took care of it & provided me a brand new modem and he took it out of the box to inspect it & make sure I was happy with the product, which I was! Next time I’ll come directly to the store instead of ordering through the app. Customer service rep then answered a few questions about & assisted me with my bill. I left extremely happy & content with my bill & new modem! ??? Thank you!”
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“Unbelievable service. I needed really urgent help with several things and Deandre took all the time in the world to go way above and beyond to help me. Very very grateful customer!”