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“Tonight Jason represented the epitome of what excellent customer looks and sounds like. His tone, his attitude, his demeanor was all so welcoming from the moment I walked into the store. He assisted me from start to finish with the information needed to return a recently purchased IPhone 16. Then Jason ensured my IPhone 11 was reactivated and all apps and data restored as needed. Per my request, because I’m not familiar with return policy and procedure, Jason restored the IPhone 16 back to factory status, packaged it and taped it for me. So all I need to do now is print label and take to UPS location for shipping. And while all this was taking place, another young lady working brought me 2 T-Mobile glasses from Tuesday giveaways which was not requested but greatly appreciated. The entire experience at this location was phenomenal after calling the Sam’s Sawgrass location where I purchased the IPhone 16 and going by the T-Mobile location closer to my home at 2600 Broward Blvd and not receiving any useful assistance. A big Thank You goes out to Jason and the management team that runs this location. I will make the drive to this Broward Mall location for all future cell phone needs.”
“IIRA, one of the nicest people I ever met, so efficient, so knowledgeable and extremely patient. I have no words to continue complimenting her. Grateful job!!!!
Thank you from the bottom of of my heart?”
“Leon was an expert in costumer service, I witness him deescalating a conflict between customers inside the store, and he proceed in a very respectfull and educated maner,.”
“Needed to finance a watch to my mobile plan! Was an issue cause primary on my account been deceased for 20 years! And my mom asked me to take over! Neuris was Sweet, Considerate, & Professional! After Helping get my Watch! She guided me in the Necessary steps to save more on my internet! Great Service! Will definitely ask for Neuris next Visit!!”
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“From start to finish, I was impressed by sales rep Byron professionalism and customer service. Byron's ability to effectively communicate with customers made it worth the wait to receive excellent service at this location. He is very calm and patient and made the process of upgrading multiple phones easy. Would recommend this location as this was my second visit in 2 .5 years and received top notch service each time.”