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“Amazing, Spectacular, Professional service!!! My experience at this At&T store was so memorable, I have to leave a review. I came on a Saturday with a broken phone that did not work and I could not access any of my information. Not only did Rolando, the store manager, help to make my experience memorable, but his team that included Thaer and Luis treated me like royalty. Not only did they find a solution to my problem, but I left with a new phone. They did not stop until my new phone was uploaded with all my info from my broken phone. They just got the job done! No excuses, No Issues, coupled with incredible product knowledge. Mastery of the business in every aspect and even every app on the phone. Amazing!!! That's all I can say! I DONT THINK I COULD HAVE BETTER SERVICE EVEN IF I WAS SOME VIP! Thank you !!”
“Hello guys, I made a mistake on the first thing you guys sent me. Helen was absolutely awesome. I just hit number one because I assume number one is really good, but I ended up being showing that it’s dissatisfied and I am not dissatisfied. Helen took excellent care of me.”
“We've been AT&T customers for about 20 years and sure, we've had some odd issues with billing or devices or internet connectivity but ultimately they get fixed. We recently had some phone issues and the people at their toll free customer service number were totally useless so we went to the local store at London Square and met Angie. She doggedly figured out what the issue was, solved the problem, changed our plans, and saved us money! We have been back with various questions which she always answered and we upgraded my phone with her yesterday. (Doing my husband's upgrade next week.). I'm sure the other staff in the store are perfectly capable as well, but Angie is now our go-to person for any problem or purchase.”
“My experience was the complete opposite of the experience I had at 32951 south Dixie hwy. They attended me very quickly and resolved my issue with 100% satisfaction! This will be my new store in Homestead! That other store needs some major work with attending customers in a timely fashion”
“I had an excellent experience with Austin at AT&T on January 1st, 2026. He provided outstanding customer service. Austin was nothing but professional, patient, knowledgeable, and genuinely kind. Austin took the time to explain everything clearly, answered all my questions, and made sure my needs were fully met. It’s rare to receive this level of care and attention. Thank you, Austin, for starting the new year with such a positive experience. Truly appreciated!”
“The treatment and service of the people who work in this place are excellent, those who select the staff are doing a great job. Mr. Julio was very attentive and knows what he is doing, yesterday he answered all my questions”
“I had to go to the ATT store and one of your employees Carlos Murillo was very helpful he is very knowledgeable about company policy he was kind and friendly. Please recognize his extra effort to keep customers happy and helped … Carlos thank you so much ?”
“Outstanding customer service, even when it didn’t involve a sale.
I’ve gone to other AT&T locations for help after dealing with 611 representatives, which unfortunately has been a frustrating experience. In the past, I’ve been told “it’s not our problem” and advised to call 611 again. That was not the case here.
This team truly goes above and beyond. They took the time to help, showed genuine care, and made sure the issue was resolved without passing the buck. This location should absolutely be the standard for both the 611 call center and other local AT&T stores.
Huge shoutout to Wendell, Jessica, and Albert — thank you for setting the bar so high!”
“I had an outstanding experience at the AT&T store located at 12030 SW 127th Ave in Miami, FL. The customer service was truly exceptional, and I want to highlight Eimy in particular for her fantastic assistance.
Eimy went above and beyond when I needed help with my account, patiently answering all my questions and resolving my concerns with professionalism and efficiency. When it came time to purchase a new phone, her knowledge and expertise were impressive. She guided me through the options, ensuring I found the perfect device for my needs without any pressure.
The entire experience was smooth and stress-free, thanks to the friendly and attentive staff at this location. If you’re looking for excellent service and expert advice, I highly recommend visiting this AT&T store. Kudos to Eimy and the team for setting such a high standard!”
Open 24 hours
US1, SW 280th St, Homestead
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“I love the good service and the efficiency of the staff :) happy customer
I love good service and the efficiency of the staff :) happy customer”
9AM - 4:30PM
24420 South Dixie Hwy Unit B-4, Princeton
Mobile Phones
“I like how it was fast to replace my iPhone 11 and my iPhone 13 Pro but I didn’t the fact that the person who changed the battery was trying to update my iPhone 13 Pro to iOS 18. When it’s running iOS 16. And I dont see why the person try updating my iPhone 13 Pro when it doesn’t need to be updated when the battery is replaced”
9 AM - 8 PM
13230 SW 132nd Ave Unit 16, Miami
Mobile Phones
“Top notch customer service from Brian and Jose. They explained everything to me regarding the repair. Super helpful, very sweet and made my experience a 10/10. I’m glad I didn’t go anywhere else!!”
“Beyond amazing service from Kathy I couldn't afford new phones so she guided me through switching over to T-Mobile and getting new phones. Recommend her 100%!!”
“What a fantastic store!! It's super clean, the employees are super professional. I came long ago to get a new Samsung phone and watch and came in today to get a laptop. I HIGHLY recommend this store to anyone and everyone!”
“Alfredo is an amazing corporate representative…. He found the best deal, best option, best promotion for us. Very professional and kind. He explained very well what he was doing. We didn’t have to wait, we are really satisfied with his service. I hope all corporate offices have workers like him. Thank you!!!!”
“Shout out to Aileen for helping fix the phone lines another store messed up. She was very kind and patient even as other customers came in and assisted them.Will always come to this location moving forward for all my cell phone/AT&T needs! ?”
“This store is the best. I have been going here for years and the service has always been excellent.
Franky helped me today to purchase a Tablet and he was very kind, helpful and thoughtful.
Thank you Franky, you made my day. I love kind people.”
“Came in this morning to switch providers and update our phones. Hamza and Jesus did an amazing job helping my dad and I out, making the process seamless and efficient. Definitely recommend this locate!!”
“Mr. Ahmad was a Miricle worker. He took care of my Billing issue. He fixed my Voicemail, and reset it for me! He was so very helpful! He miraculously found my Grandson's Graduation pictures that I thought were gone forever!! I highly revcomend Ahmad and the Cricket Store at Citler Bay, Fl..”
“I wanted to share this amazing review because the service was amazing. Natalie who was our Technician did a phenomenal job explaining the product showing the product and the benefits of having the products. So I definitely want to thank her for doing such an amazing job. I hope they give her a raise after this. Amazing review. And you should definitely check this store out, but definitely ask for Natalie to be your Technician.”
“Came from Pembroke Pines..Worked with Anemaria. From the moment I walked into the store I was greeted in a professional manner. Precise questions were asked in order to tailor my experience. I’ve bought many, many phones and tablets before. But hands down this has been the best experience I’ve had. This young lady should be the manager. She deserves kudos and recognition for her hard and top notch service. Will be referring her tons of business. See you soon and thank you.”
“At&t store staff is effective and fast. Great customer service & helpful to the customer. One day I walked into the store extremely upset, about my phone screen was damaged . Destinee, approached me and ask if there was something that she can help me with. She is has been extremely helpful. with fulfilling difficult tasks, like the phone I had to send for repair was sent back without a SIM card. Destinee went above and beyond for me to leave the store with the best satisfaction. And I did because of her . I didn't disconnect my account completely. Because of the AT&t staff at Cutler Bay FL 33157. I changed my mind about disconnecting my phone and added a Direct TV with Destinee & Jaeven to my account. And I look forward into seeing them again. They make a difference to the customer. Destinee, Jaeven, Javier, Leonardo are positive role models for at&t Thanks to them I have great references for my family and friends.”
“Crystal. And Adrian are the best very good. Price is very good. Customer service, leaving Cricket very happy will be asking my families and friends to comeS in Cricket better than the other location by homestead hospital. I’m glad to have found this one.”
“Hello, I want to highlight Alejandro's good treatment and kindness, he accompanied me in the process with suggestions so that my purchase was the most profitable for me. I recommend this place where a family atmosphere abounds.”
“The expert who assisted me was Jennifer, and I must say she provides excellent customer service. Every time I’ve visited, she greets me with a smile and is always willing to help solve the major issues I was facing. If you decide to visit this T-Mobile store, I highly recommend the expert Jennifer. She is very knowledgeable and, most importantly, she is compassionate and truly knows how to help her customers.”
“Great customer service! I was attended by Lidia, she was not only knowledgeable about the products but she was extremely helpful! Going above and beyond to provide my son with a new phone that met his needs.
We left very happy with the service provided to us , & our new phone and accessories!”
“I don’t even have a year with this company and as today I never have problems with the signal, I have service always and they said that sometimes they has lower velocity because the system are very busy but I never have problem with my service of the internet!!!! I hope they don’t change because I’m a person that I always pay a lot of money with others recognize Companies for have a good internet service and never have the offer of free or unlimited data. Well my husband and I before we change with Criket we pay around $180 monthly and only we are 2 person!!!! Well I just said that I’m very happy and make a good decision the day I change with CRIKET!!!! I recommended 100%!!!?????????”
“The best store whatsoever..Stephanie helped me so big..I got ripped off on the store on 8th street..and I explained it to her and she helped me get out of that bind and on track!!!! Thanks so much steph..big help..awsome employee!!! I wish the world had more people like you.such a beautiful soul.this is Adam the mechanic..I'm sure you remember!!! Thanks!”
“After going to different locations, this one is the best. Clean, welcoming and friendly. Melissa, was patient and her assistance met our phone needs.
Thank you for providing great customer service! Gracias!”
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“He's the man !Nestor is who you definitely want to take care of you. What a patience ! Super knowledgeable ... totally 'personalized' service like no where else.”